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Rusnak BMW

Thousand Oaks, CA

4.8
874 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 874 reviews

March 15, 2017

Maintenance/service Simply excellent service!! My car was due for maintenance and another issue had come up that needed attention. Michael Powell did a great job to addr More

by Ramin123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Mar 27, 2017 -

Rusnak BMW responded

I am so pleased to hear about your great experience with Michael! It's great to know that he was able to address the issues and get everything taken care of. -Al LeMoine., General Manager

February 28, 2017

Very simple... well organized Services was excellent. Met with Art. He handled everything. There were two service requirements. Art showed me the warranty and mileage and was v More

by timholland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2017 -

Rusnak BMW responded

Tim, I am pleased to hear that Art handled everything in a courteous and efficient manner.Thank you for recognizing him, and thank you for choosing Rusnak BMW! We look forward to working with you in the future. -Al LeMoine., General Manager

February 26, 2017

purchase my ca at the end of the lease Mark and Renee worked hard to explore several options for me and make the transition to ownership seamless and convenient. I highly recommend this de More

by RayM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Weisberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renee Norris
Mar 13, 2017 -

Rusnak BMW responded

Ray, thank you for your compliments to Mark and Renee! I am so pleased to hear about your wonderful and seamless experience. Thank you again for the great review, and for choosing Rusnak BMW. -Al LeMoine., General Manager

February 26, 2017

Excellent Service When in for unexpected service. I did not have an appointment but my service manager Bob Martin made sure I was immediately taken care of. He also w More

by SUZQMR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Feb 28, 2017 -

Rusnak BMW responded

Thank you for this great feedback for our Service Department. I am glad to know that Bob was able to work with you, to ensure a timely and top notch visit. Thank you!-Al LeMoine., General Manager

February 25, 2017

Great experience Drew was very helpfull knowledgeable not pushy all around a "Class Act" ! Great experiences Also very patient not at all as normal car salesman are More

by Ghelm 7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Sebring, Andrew Sebring
Feb 28, 2017 -

Rusnak BMW responded

Thank you for recognizing Drew, and thank you for choosing Rusnak BMW! We hope you are truly happy with your overall experience and your new vehicle. Thank you!-Al LeMoine., General Manager

February 25, 2017

New Car Purchase Mark was professional, knowledgeable and easy to work with. Buying a car from Mark was a pleasure from start to finish. Will recommend Mark to my frie More

by Coastgal, 23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Weisberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2017 -

Rusnak BMW responded

Thank you for the kind words for our team member, Mark. I am truly happy to hear that he helped you find a great new vehicle. We thank you for choosing Rusnak BMW. -Al LeMoine., General Manager

February 14, 2017

Great Service Department response by Renee! Due to some commitments, I brought my car in much earlier than scheduled. It was also the busiest time for the dealership. But Renee Norris noticed my More

by CostaY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Feb 24, 2017 -

Rusnak BMW responded

Thank you for taking the time to write this review and recognizing Renee! I am happy to hear that we were able to work with you schedule to ensure a quick and seamless experience. Thank you for the great feedback. -Al LeMoine., General Manager

February 09, 2017

Great Car Buying Experience Scott Smith was a pleasure to work with and I got a great deal on the car I wanted with no haggling. Thank you Rusnak! More

by Jeff Burton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Smith
Feb 14, 2017 -

Rusnak BMW responded

I am glad to hear about your wonderful experience with Scott. Enjoy your new vehicle, and thank you for your business. -Al LeMoine., General Manager

February 09, 2017

VERY PLEASED Roger Carroll is awesome and very knowledgable! He is a great man to work with. I will only have Roger lease me my BMWs. I have recommended him to More

by Cindy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy Lazar - BMW - Finance Manager
Feb 14, 2017 -

Rusnak BMW responded

Thank you for the compliments to our team member, Roger. He will appreciate your kind words! Thank you for choosing Rusnak BMW. We hope you love your new vehicle. -Al LeMoine., General Manager

January 31, 2017

Excellent Servcie Michael Powell has always been amazing every time my car needs service or repairs. He is very prompt, honest, and professional. I was always kept up t More

by bcarron327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Feb 07, 2017 -

Rusnak BMW responded

Thank you for the great review and for recognizing Michael! I am happy to hear that he provided prompt and professional service, and that you had an A+ experience all around! -Al LeMoine., General Manager

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