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Rusnak BMW

Thousand Oaks, CA

4.8
874 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 874 reviews

May 22, 2017

Robert Hull is always kind and provides excellent service. Robert Hull is always kind, friendly, helpful and efficient. He always responds to my calls and follows up with my service to be sure I am satisfied. More

by Myra Feldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jun 02, 2017 -

Rusnak BMW responded

Myra, Thank you for your excellent compliments to Robert, and thank you for trusting Rusnak BMW with your vehicle. We look forward to working with you again. -Al LeMoine., General Manager

May 18, 2017

Very well done service and assistance Great service and support. Loaner vehicle was available and helped me to avoid scheduling problems. Art was helpful in addressing all of my service More

by Rick123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2017 -

Rusnak BMW responded

Rick, I am pleased to hear that you had a great Service experience, and that the loaner vehicle helped you meet your other obligations. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

May 17, 2017

Great experience (again) at Rusnak Claude was great and not listed on the employee list. His sales approach was comfortable and informed. I will buy again from him. He talked to and More

by Hoef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reginaldo Fermin
May 23, 2017 -

Rusnak BMW responded

I am so happy to hear about your excellent experience with Claude! He is a great team member, and will be happy to read your kind words. Thank you for choosing Rusnak BMW -Al LeMoine., General Manager

May 11, 2017

Knowledgable, personal, no pressure sales support A pleasure working with Mickey and Austin to find our next car. Thanks for your help and willingness to go above and beyond to tailor the car to our n More

by Stepler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin, Mickey Belt
May 23, 2017 -

Rusnak BMW responded

Thank you for your compliments to Mickey and Austin. I am glad to know that they helped you find your next vehicle, and that you were happy with you experience ! Thank you for choosing Rusnak BMW. -Al LeMoine., General Manager

May 08, 2017

everything perfect and on time. My car was due for service, I made an appointment and everything went just as planned, Renee kept me informed and my car was ready when expected. I wa More

by ron1944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
May 14, 2017 -

Rusnak BMW responded

Ron, I am pleased to hear that you had a great Service visit. I am glad that everything went according to plan, and that Renee kept you informed throughout your experience. Thank you for choosing Rusnak BMW.-Al LeMoine., General Manager

May 02, 2017

Awesome Service This is our first BMW and we have been so pleased, with not just the vehicle but with the service we've gotten. Robert Hull is exceptionally friendly More

by Coop'sMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
May 14, 2017 -

Rusnak BMW responded

I'm thrilled to hear that you are enjoying your vehicle as well as the Service with Robert and Rusnak BMW! Thank you for choosing to work with us, and thank you for this great review. -Al LeMoine., General Manager

April 25, 2017

A+ from A to Z. The only reason why I decided to visit the dealership was because of Scott Smith. My son's and I saw his videos on YouTube and we were really impresse More

by FoShaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Smith
May 03, 2017 -

Rusnak BMW responded

Wow! Thank you for this excellent review. It's a true testament to Scott's knowledge and passion for the BMW brand! I am pleased to hear that he helped you find the vehicle you were searching for. Congratulations on your new BMW M3, and thank you for choosing Rusnak BMW.-Al LeMoine., General Manager

April 17, 2017

Mr. Robert Hull I've been going to this dealer since I purchased a 550I in 2013. They have been nothing but professional. The work is always completed in a timely fas More

by CMS2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Apr 24, 2017 -

Rusnak BMW responded

Thank you for your business over the years, and thank you for your compliments to the Rusnak BMW team, thank you for recognizing Robert in particular. We look forward to working with you in the future!-Al LeMoine., General Manager

April 13, 2017

Top drawer service from Roger Carroll. Excellent! From the first visit to select my new car to delivery and orientation, Mr. Carroll was helpful, knowledgeable and a very skilled professional. He too More

by Car4Gerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A very nice woman., Robert Hull
Apr 24, 2017 -

Rusnak BMW responded

Thank you for your awesome feedback! I am glad to know that you had an excellent experience with Roger. I am happy to hear that he kept you updated, and provided a smooth purchasing experience. Thank you for choosing to work with Rusnak BMW .-Al LeMoine., General Manager

April 12, 2017

Top Quality Service This is the best dealership I have ever used. The staff is knowledgeable, friendly and helpful. The work is always done right and on time. Any questio More

by kenm22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Koh - - Five Star, Robert Martin
Apr 24, 2017 -

Rusnak BMW responded

Ken, this is such a fantastic compliment. Thank you for recognizing our team, and thank you for choosing Rusnak BMW. -Al LeMoine., General Manager

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