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Rusnak BMW

Thousand Oaks, CA

4.8
874 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 874 reviews

June 16, 2017

BMW 750Li Tire Issue From the moment that I arrived I was greeted immediately and my tire was checked out. It was determined that there was sidewall damage and I would nee More

by Steiny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Jun 20, 2017 -

Rusnak BMW responded

Steiny, I am glad to know that you received a prompt diagnosis and resolution to your tire issue. Thank you for recognizing Mike, and thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

June 14, 2017

Service of BMW X5 2016. Michael Powell kept me well informed throughout my service. He arranged for a loaner which was greatly appreciated since I live in Calabasas. He dese More

by Roseyesq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Jun 20, 2017 -

Rusnak BMW responded

Rosey, I am glad to hear that Michael provided excellent communication and pleasant customer service. Thank you for this outstanding feedback, and thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

June 10, 2017

BMW number four Scott Smith was very helpful. This is our fourth vehicle from Rusnak; Scott found the X1 with the features that we wanted right away. We were out of More

by Debra Shargo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Smith
Jun 19, 2017 -

Rusnak BMW responded

Debra, I am so glad to hear that Scott provided excellent customer service and assisted you in your fourth purchase from Rusnak BMW! Thank you for choosing to work with u. We hope you love your new BMW X1!-Al LeMoine., General Manager

June 10, 2017

Excellent in all respects. That's why I keep Coming back. Roger is the absolute best. He has helped me, friends, and family with mutiple vehicles and never di More

by Cory1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reginaldo Fermin
Jun 19, 2017 -

Rusnak BMW responded

Wow, I am so happy to hear that you've enjoyed exceptional customer service. Thank you for choosing Rusnak BMW, and thank you for recognizing Roger! -Al LeMoine., General Manager

June 09, 2017

Good Service Michael powell really nice person help me with my car, the shuttle that i used was really nice and effective i been doing my service every year in rus More

by jorgerojas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Jun 19, 2017 -

Rusnak BMW responded

Jorge, thank you for your kind regards to Michael Powell! I am so pleased to hear about your great experience with our team. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

June 02, 2017

Rusnak BMW Thousand Oaks I've owned my BMW for about 5 years, and use RUSNAK exclusively for service. My service advisor, Robert Hull, is knowledgeable and professional. My More

by Mike T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jun 14, 2017 -

Rusnak BMW responded

Thank you for trusting Rusnak BMW and Robert with your BMW! I am glad to know that you have had 5 years of fantastic and efficient customer service. Thank you for choosing to work with us!-Al LeMoine., General Manager

June 01, 2017

Every service/sales experience has been greatThe key they se The key they seem to have is just super people in Sales (Darren Evans), Service (Maps Watson & Art Simcox), and Finance (Diana Audish). The car we hav More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maps Watson and Diana Audish
Jun 14, 2017 -

Rusnak BMW responded

Dave, we do have an excellent team! We are very lucky to have the awesome people we do. Thank you for recognizing this, and thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

May 31, 2017

Service Great customer service. Good communication with customers. The process of checking in and picking up my car was fast and easy. They even helped me wit More

by itsmelace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jun 14, 2017 -

Rusnak BMW responded

Thank you for this feedback! I am happy to hear that you enjoyed your experience with the Rusnak BMW Service department. -Al LeMoine., General Manager

May 28, 2017

Great Service Rusnak has always been great to deal with! I have purchased many cars from them over the years, and have always been extremely pleased with the people More

by Arnie Friedman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Jun 02, 2017 -

Rusnak BMW responded

Arnie, Thank you for this fantastic compliment. We so appreciate your business, and thank you for choosing Rusnak BMW over the years. -Al LeMoine., General Manager

May 27, 2017

Excellent Service with timely manner of service. Prompt response with timely update. Service Rep renee did an excellent job by providing all kind of service available More

by Sunny Piya
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Jun 02, 2017 -

Rusnak BMW responded

Sunny, thank you for the great feedback. I am happy to hear that Renee took great care of you during your Service visit. Thank you for choosing Rusnak BMW. -Al LeMoine., General Manager

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