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Rusnak BMW

Thousand Oaks, CA

4.8
874 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 874 reviews

July 23, 2017

Engine running roughly Art was quick to get the car into service department, where it was discovered that the repairs were under warranty. Car was ready in a few hours. More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2017 -

Rusnak BMW responded

Dave, Thank you for your compliments to Art, and thank you for this great review! We appreciate your business! -Al LeMoine., General Manager

July 20, 2017

Headlight Replacement Great service and follow-through! Art does an outstanding job. Dealership is always clean, accomodating, and helpful. My car is returned washed and More

by Shamu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2017 -

Rusnak BMW responded

Thank you for the excellent review. I am happy to know that Art did a great job with your vehicle and your overall experience. Thank you for choosing Rusnak BMW. -Al LeMoine., General Manager

July 18, 2017

First Time Service We didn't have any problems. I brought in my wife's car for an oil change on a Saturday. It was my first time at the service area of this dealership. More

by Ray Montague
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Jul 26, 2017 -

Rusnak BMW responded

Ray, I am happy to hear that you had a great initial experience with the Rusnak BMW Service department. We look forward to working with you again. -Al LeMoine., General Manager

July 15, 2017

Service Bob Martin was very helpful and accommodating! I asked for a loaner and since there was none left I was able to go to Enterprise. I that made me feel More

by C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Jul 26, 2017 -

Rusnak BMW responded

I am so happy to hear about your excellent Service experience with Bob. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

July 08, 2017

service Evaluation Excellent service as always. Mr. MICHAEL Powell is the best and I cannot say enough good things about hiim. He makes you feel right at home. He is fri More

by Ali Amini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Jul 17, 2017 -

Rusnak BMW responded

Thank you for the great review, Ali! I am happy to hear that Michael provided wonderful customer service. Thank you for working with us at Rusnak BMW!-Al LeMoine., General Manager

July 07, 2017

Service My experience was great. I think this review should not require a 25 word minimum I am very busy and I can sum my experience up in one word. I took th More

by Rk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2017 -

Rusnak BMW responded

Thank you for taking the time to provide feedback! We appreciate your kind regards to Art. -Al LeMoine., General Manager

June 30, 2017

sudden need of broken rear window opening although the cost to fix a panenger rear window on 325ci was higher then expected, i was given a new bmw to drive while the work was done. to mybsurpr More

by sherman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jul 10, 2017 -

Rusnak BMW responded

Sherman, I am happy to hear that you had a seamless experience! Thank you for choosing Rusnak BMW, and thank you for your kind review. ! -Al LeMoine., General Manager

June 23, 2017

Scheduled Service Prompt service for oil change and DEF. In and out in less than 1-1/2 hours, including car wash. Robert Hull, as usual, does and exemplary job. More

by bill123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jul 03, 2017 -

Rusnak BMW responded

Bill, I am glad to hear that you received prompt and professional customer service. Thank you for recognizing Robert, and thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

June 20, 2017

Excellent Car Buying Experience Mickey Belt is a true professional and was interested in the needs of me, the customer. I believe I got the right car for me More

by Marvelu5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley took us for a Test Drive , Mickey Belt
Jul 03, 2017 -

Rusnak BMW responded

Thank you for recognizing Mickey! I am happy to hear that he was professional and helped you find the right vehicle. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

June 17, 2017

Service Great service, thank you Robert Hull. Overall service experience was outstanding, from the ease of making an appointment, to requesting a loaner for More

by Anju
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Jun 20, 2017 -

Rusnak BMW responded

Anju, Thank you for your kind regards to Robert, and the great review! I am happy to know you enjoyed your visit to Rusnak BMW!-Al LeMoine., General Manager

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