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Rusnak BMW

Thousand Oaks, CA

4.8
874 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 874 reviews

November 01, 2017

Brake Service From the email update letting me know I needed service on my brakes ...to setting an appointment and coming in to Rusnak for the service ...it's all s More

by Playlife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Nov 13, 2017 -

Rusnak BMW responded

Thank you for your great feedback. I am pleased to know that you enjoyed a seamless and comfortable Service experience at Rusnak BMW. -Al LeMoine., General Manager

October 31, 2017

Professional, knowledgeable, on time Excellent experience with a knowledgeable service rep who took the time to demonstrate on my M2 how to put car in park properly. Friendly and professi More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Nov 07, 2017 -

Rusnak BMW responded

Brian, we so appreciate your fantastic review of your Service experience. We sincerely appreciate your feedback. -Al LeMoine., General Manager

October 10, 2017

Superb service Quick, efficient and thorough service! My advisor Robert Hull was very thorough and compassionate about my BMW recall and gave me the reassurance that More

by Rs007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Hull
Oct 23, 2017 -

Rusnak BMW responded

Thank you for taking the time to provide feedback. I Am glad to hear that Robert was thorough and compassionate about your vehicle. We look forward to working with you in the future. -Al LeMoine., General Manager

October 05, 2017

service evaluation I had a great service advisor and he delivered as he promised, very professional and called couple of times during such day and updated me about the s More

by bahram d tabrizi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Oct 16, 2017 -

Rusnak BMW responded

Bahram, Thank you for your compliments to our Service team. I am glad that you received regular updates, and a professional overall experience. Thank you for choosing Rusnak BMW. -Al LeMoine., General Manager

September 16, 2017

Worked hard to get positivee results Was very concerned about my problem and how to go about fixing it. Was responsive, courteous and caring. Was very pleased with the outcome. I felt More

by rjp2ins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maps
Sep 26, 2017 -

Rusnak BMW responded

Thank you for trusting Rusnak BMW with your vehicle. I am glad to know you were satisfied with your experience. Thank you! -Al LeMoine., General Manager

September 14, 2017

Great service! I love very far from Rusnak, but I am willing to take the drive because they are honest and always go out of their way to help as much as they can. Mi More

by Nahir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Sep 26, 2017 -

Rusnak BMW responded

Thank you for driving the extra distance to work with us at Rusnak BMW! I am happy to know that Mike delivers helpful and wonderful customer service. Thank you for choosing Rusnak BMW.-Al LeMoine., General Manager

September 07, 2017

Great experience lovely employees perfect! I had a great experience, very olive and knowledgeable and would highly recommend Rusnak BMW Westlake Village, thank you for taking great care of my c More

by Maureen's BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Sep 15, 2017 -

Rusnak BMW responded

Thank you for your business and this great review! I am glad to hear that you received knowledgeable customer service. Thank you for trusting Rusnak BMW with your vehicle. -Al LeMoine., General Manager

September 06, 2017

Best service Advisor - Thanks Art Great customer service- best service department and Arthur is a great service Advisor. Art is a great man. I really like to work with him. He is ver More

by Afshin M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2017 -

Rusnak BMW responded

Thank you for the great feedback about our team member Art! He will enjoy reading this fantastic feedback. Thank you for choosing Rusnak BMW! We look forward to working with you again. -Al LeMoine., General Manager

August 31, 2017

Great Service I have a 2017 BMW that was experiencing technical issues. I did not have an appointment but stopped in the service department because I was concerned. More

by DRGomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Sep 08, 2017 -

Rusnak BMW responded

Thank you for your compliments to our Service team. I am pleased to hear that Bob delivered attentive and quick customer service. Thank you for choosing Rusnak BMW! -Al LeMoine., General Manager

August 29, 2017

great dealer ship both victor and vitaly where friendly and good advisor. I will recommend this dealer as they care about customers need as much as selling cars franc More

by franz1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Bouhadana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaly Sklar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2017 -

Rusnak BMW responded

Francois, thank you for leaving this fantastic feedback. I am glad to hear that both Victor and Vitaly provided wonderful customer service. Thank you for the great review, and thank you for your business. -Al LeMoine., General Manager

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