Rusnak BMW

Service Dept. honors appointment time. Renee Norris is professional, knowledgeable and personable. Her co-workers are equally service-oriented.. I am not related nor associated with emplo Renee Norris is professional, knowledgeable and personable. Her co-workers are equally service-oriented.. I am not related nor associated with employee at the dealership. More

The best. Always a pleasure working with Bob Martin He solves the problem fast. Takes the time to explain everything to me. And gets me a ride to and from the Always a pleasure working with Bob Martin He solves the problem fast. Takes the time to explain everything to me. And gets me a ride to and from the service department. No waiting I really appreciate his customer service. More

Service Great service help by Mike. I would highly recommend him. He is very customer focused and will ensure your service experience is quick and efficient. Great service help by Mike. I would highly recommend him. He is very customer focused and will ensure your service experience is quick and efficient. More

Purchase new vehicle Darren Evans was informative, friendly, and efficient, and assisted me in finding the perfect vehicle. Richard helped me with several test drives of d Darren Evans was informative, friendly, and efficient, and assisted me in finding the perfect vehicle. Richard helped me with several test drives of different vehicles and his knowledge of BMW was outstanding and made it easier to select the right model for me at this time. This is my third BMW lease since 2010. More

Great Both Victor and Jeff were great to deal with. Purchased 2 cars from them. Easy to complete both transactions. Cars were ready when promised and rea Both Victor and Jeff were great to deal with. Purchased 2 cars from them. Easy to complete both transactions. Cars were ready when promised and ready to go. More

Quick and Easy Drive it, agree on the price, do the paperwork and drive away. The overview of the vehicle with Richard explaining all the features of the i3 were ver Drive it, agree on the price, do the paperwork and drive away. The overview of the vehicle with Richard explaining all the features of the i3 were very helpful. More

BMW i3 Mor was very helpful throughout the entire process. The dealership is very nicely laid out, warm, and welcoming. Staff are all very friendly. Th Mor was very helpful throughout the entire process. The dealership is very nicely laid out, warm, and welcoming. Staff are all very friendly. That’s it. More

We purchased vehicles that we had in mind We were able to purchase vehicles that we had planned for with relative ease and the overall experience was great. Price was reasonable as well. Thank We were able to purchase vehicles that we had planned for with relative ease and the overall experience was great. Price was reasonable as well. Thank you More

Scott Smith was great! Leased 2 Audi’s from Rusnak Pasadena in the past. Called on a factory demo and spoke to Scott Smith. After speaking with him, felt confident that he w Leased 2 Audi’s from Rusnak Pasadena in the past. Called on a factory demo and spoke to Scott Smith. After speaking with him, felt confident that he would be professional and make the drive from Tustin worth it. We have the worlds #1 in sales Crevier BMW 6 miles away but chose to drive 90 miles. There are 3 areas that prevented me from only giving 4 stars and almost made me give 3. If it wasn’t for Scott’s professionalism, I would have given 3 stars. 1. Finance was overly aggressive and began to change her demeanor when declining the extras. Repeatedly repeating herself as if it was necessary to do as she says. 2. The 2 people that helped us go over the car didn’t really help and didnt know much. 3. The car wasnt prepped well for delivery to the customer, me. White wax residue was still in between many, many of the seams all over the exterior of the vehicle. More

Excellent service from Art Simcox Art Simcox has above average service and communications skills with detailed explanation of services provided, estimated timeline to complete. Overall Art Simcox has above average service and communications skills with detailed explanation of services provided, estimated timeline to complete. Overall, a very positive service experience compared to the negative sales experience of the 435I convertible. More