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Rusnak BMW

Thousand Oaks, CA

4.8
874 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 874 reviews

February 01, 2018

Efficient and expeditious! I appreciated the personal attention and follow-up that I was afforded by the dealership. It helped to save time and to have all of my questions answ More

by FatherTimothy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Rosas
Feb 09, 2018 -

Rusnak BMW responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here! Take care and come back anytime!Al LeMoine., General Manager

January 25, 2018

New Service Director I admit I have had some issues in the past with Rusnak, but the new Service Director, Shawn Jordan, has been awesome. He's returned my calls within th More

by Tigerscubb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Jordan
January 25, 2018

Repeat Customer I have purchased 3 cars and assisted on 2 others for friends. Mark has been the Salesman in all transactions. He is great to work with. I highly r More

by M. Lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 02, 2018 -

Rusnak BMW responded

Hello! We are happy you enjoyed oue experience! We hope to see you again in the near future! -Al LeMoine., General Manager

January 23, 2018

Purchased a new X3M40i Great experience working with Roger Carroll and Diana in Finance. Feel we got a good price and enjoyed the purchasing experience. I'd buy from Rusna More

by Lisa Partridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2018 -

Rusnak BMW responded

Congrats on your new vehicle, Lisa! We will be sure to pass along your feedback to Roger and Diana! -Al LeMoine., General Manager

Feb 02, 2018 -

Rusnak BMW responded

Congrats on your new vehicle, Lisa! We will be sure to pass along your feedback to Roger and Diana! -Al LeMoine., General Manager

January 21, 2018

Service of recall Very attentive team! Always excellent service. My only suggestion is to consider the layout of the service department as it is not very welcoming layo More

by Cheryl
Recommend Dealer
Yes
Employees Worked With
Roger Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reginaldo Fermin, Renee Norris
Jan 26, 2018 -

Rusnak BMW responded

Thank you for this valuable feedback, Cheryl! We strive for 100% customer satisfaction so we are happy to hear feedback like this. -Al LeMoine., General Manager

January 21, 2018

Excellent Service Felt like I had been coming to Rusnak for years the way Mike Powell my Service Advisor treated me. A true professional and a pleasure to work with. More

by bleek71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Jan 26, 2018 -

Rusnak BMW responded

Thank you for this great review! We will be sure to pass along your kind words to Mike. -Al LeMoine., General Manager

January 19, 2018

Mike Powell Is The Best! Honestly I love Rusnak! But Mike is the reason why I service here. I live closer to Bob Smith, but Mike is why I drive the distance! He goes above a More

by valleygirlsammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claude...he sold me my car...great guy! , Michael Powell
Jan 26, 2018 -

Rusnak BMW responded

Thank you for the wonderful feedback! We are so glad to hear that Mike provides with a great experience each time and keeps you coming back. We truly appreciate your loyalty and business! -Al LeMoine., General Manager

January 19, 2018

Great experience I have been working with the team at Rusnak for over 20 years and must say that I have had nothing bur the best experience. More

by Alon Moscovitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Weisberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2018 -

Rusnak BMW responded

Thank you so much for your loyalty, Alon! We are happy to be of service. -Al LeMoine., General Manager

January 18, 2018

Outstanding I am extremely pleased with my purchase at Rusnak BMW from Roger Carroll. It was a very comfortable relaxing environment. I’ll questions and features More

by Jane F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, Reginaldo Fermin
Jan 26, 2018 -

Rusnak BMW responded

Thank you for the great review Jane! We are happy to hear that Roger and Nick provided you with a great buying experience. We hope that you'll reach out to us in the future with any other sales or service needs! -Al LeMoine., General Manager

January 16, 2018

First service of new vehicle to install xZilon My first service at Rusnak BMW had a rocky start as the finance department had scheduled this service on our behalf the day we bought the vehicle. How More

by Guenther
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Jan 26, 2018 -

Rusnak BMW responded

Thank you for the great feedback Guenther! We are glad to hear that Renee and the team were able to provide a solid service experience for you after that bit of confusion. We truly appreciate your business and hope that you will reach out to us with any other sales or service needs! -Al LeMoine., General Manager

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