Rusnak BMW

Service is Great Love my service advisor, Art. He is very efficient and knowledgeable. I have owed/leased BMW's for years and Art helps us with all our cars. Love my service advisor, Art. He is very efficient and knowledgeable. I have owed/leased BMW's for years and Art helps us with all our cars. More

Wonderful customer service Claude was a great salesman to work with. He went the extra mile to get us the deal we wanted and responded promptly to all of my emails about the car Claude was a great salesman to work with. He went the extra mile to get us the deal we wanted and responded promptly to all of my emails about the car. Everything was handled by email, so all we had to do when we got to the dealership was to sign the paperwork. Everyone was helpful and friendly. Richard did a great job explaining the features on my car both at the time of purchase and over email since then. Claude also has checked on us to make sure we are happy with our purchase and to answer any questions. We would definitely purchase another car here! More

Impeccable Service! Darren Evans and staff made the purchase of my previously leased vehicle a wonderful experience. Throughout the entire buying process, Darren and the Darren Evans and staff made the purchase of my previously leased vehicle a wonderful experience. Throughout the entire buying process, Darren and the financing team walked me through each step without a hint of pressure. From the final vehicle inspection to the completion of my financing, the Rusnak team made my purchase effortless. Upon delivery of my vehicle, Darren made sure that my X6 was expertly detailed – including buffed and waxed. From an outside observer, one would have thought that I had just purchased a brand new vehicle. That’s what I love about Darren – he’s always made me feel as though I was the most important customer regardless of the sticker price. As I’ve mentioned to Darren, once Anna’s ready, we’ll be in to see him about an X1. More

First dissapointment I have generally had great experiences with this location, however, my last appointment left me both perplexed and frustrated. I scheduled an appoint I have generally had great experiences with this location, however, my last appointment left me both perplexed and frustrated. I scheduled an appointment after hearing a strange noise in the rear of my SUV. I thought perhaps it was related to some previous work that was done and asked if it could be looked at. The dealer associate assigned to me explained that the noise I was hearing was coming from items that were located in the front pockets of my door. Inside my front door were a CD case and a pair of sunglasses. I explained that the sounds could not be from those items, as I had heard the sounds prior to putting these items in my car. He then suggests that due to the rain, the diagnostician could not assess properly and suggested if I hear the noise again to return and they would take another look at it. He then proceeds to tell me that the charge from removing my CD and sun-glass case was 90$! He then say that my warranty was expired and I needed to make the payment for today's service. I explained that I purchased the extended warranty, to which he then suggests, "that doesn't apply to your CPO." I then explained that I was assured that the extended warranty covered my car from bumper to bumper, as per the BMW employees and manager that sold the car LESS than one year ago. He again responds that this information was not accurate and explained "They (meaning BMW employees) get people to buy those warranty's but they don't cover CPO vehicles." He continued, "besides, I have to pay my guys for looking at your car." I was furious and again pleaded my case that the cases in the front door of my car were not responsible for the sounds I heard from the rear and further more, if the rain impacted the assessment, an honorable associate would have suggested I come back when weather conditions were more permitting. He then agreed to lower the price and again suggested that the technicians needed to be paid. I did not argue, but did let him know that I felt insulted and taken advantage of. And to top of my experience, my front license plate cover was bent and hanging off the bumper when they returned my car. He offered half of an apology and stated, "we have new workers up there..." Not sure how that is related to the damage done to my personalized plate cover. He says, they bent it back into place the best that they could... Just not a good experience. As previously stated, I generally had good service, but this last appointment left me concerned that I have been taken advantage, especially with regards to the purchase of my extended warranty. On a positive note, the cashier was really nice and apologetic. I'm not happy and this experience was so invalidating! More

Service Dept. Both Mr. Cox and Mr. Watkins I believe are very helpful. My X3 diesel failed the smog test and your dept. helped a lot. Camarillo BMW tried to fixed i Both Mr. Cox and Mr. Watkins I believe are very helpful. My X3 diesel failed the smog test and your dept. helped a lot. Camarillo BMW tried to fixed it and told me to drive it for at least 100 miles to clear the EGR. I drove for 1,000 miles and nothing happened till I came to RUSNAK. They even fixed the Child Restraint that I have forgotten. Your Team are great. Thanks and hope to see you sometimes in the future. More

Service Time It was time for service. Zack was great. He pointed out the needs and details. He Explained it all well. Very nice too. Thank you. It was time for service. Zack was great. He pointed out the needs and details. He Explained it all well. Very nice too. Thank you. More

Top Notch Customer Service Recent windshield replacement through an insurance claim was a case study in perfect customer service. Communication was excellent throughout, especi Recent windshield replacement through an insurance claim was a case study in perfect customer service. Communication was excellent throughout, especially when there was a delay due to an unavailable part. Terrific service! :) More

Customer service has been fantastic! Customer service is fantastic. Particularly, a gentleman name Maps provides Excellent service. He is friendly, prompt and extremely helpful in resol Customer service is fantastic. Particularly, a gentleman name Maps provides Excellent service. He is friendly, prompt and extremely helpful in resolving my issues. RUSNAK has been very accommodating with my concerns and has resolved them all in a courteous manner. I have nothing but good things to say. More