Rusnak BMW

Rusnak BMW Westlake service dept This was my first time at Rusnak BMW Westlake I had a recall on my car. I took the car in they fixed the recall and discovered I had an oil leak. Th This was my first time at Rusnak BMW Westlake I had a recall on my car. I took the car in they fixed the recall and discovered I had an oil leak. They notified me regarding the oil leak told me what I needed to do to fix it how much it would be and gave me an accurate precise time frame for the completed work. They also gave me a courtesy car with no hesitation or hidden fees. My service advisor, Zach, was amazing! I will buy my next BMW at Rusnak Westlake because of Zach and my recent experience here! More

Smooth Had to bring my X5 in again for the same issue. Maps was very easy to work with & accommodating as always with getting me into a loaner car while th Had to bring my X5 in again for the same issue. Maps was very easy to work with & accommodating as always with getting me into a loaner car while they serviced mine. More

Courteous and fast. Very happy customer. Very happy with service: great PR experience with Tara. Unlike unbelievably rude and unprofessional Bob Smith. I definitely recommend my circle of Very happy with service: great PR experience with Tara. Unlike unbelievably rude and unprofessional Bob Smith. I definitely recommend my circle of people I know to have business with Rusnak. Processional and attentive customer service. Great management! More

excellent service, professional and caring handling Great and easy experience; knowledgeable personnel. The paperwork process wa a little slow but I was also doing a trade-in of a BMW I had purchased f Great and easy experience; knowledgeable personnel. The paperwork process wa a little slow but I was also doing a trade-in of a BMW I had purchased from the same dealership before, so it was undDerstandable. Overall, an excellent experience! More

Mike Powell is an amazing service advisor! Courteous and always available to help with my service needs. Always sets an accurate timeline to meet or exceed my expectations. On time delivery alw Courteous and always available to help with my service needs. Always sets an accurate timeline to meet or exceed my expectations. On time delivery always! More

Great customer service. Vitaly took the time to review all of our options. The test drive was very informative and focused on our needs rather than the car's attributes, whic Vitaly took the time to review all of our options. The test drive was very informative and focused on our needs rather than the car's attributes, which demonstrated a unique connection with us. More

Great staff! Great staff in every aspect and a reflection from the top as Roger Carroll is the best at his job! Would recommend anybody wanting a BMW or any other Great staff in every aspect and a reflection from the top as Roger Carroll is the best at his job! Would recommend anybody wanting a BMW or any other type Rusnak sells to use them as they are all really terrific- The Mills Family More

Leased New Car I have used Roger before and had a great experience. I was not sure which vehicle I wanted so I test drove several models and Roger was able to get t I have used Roger before and had a great experience. I was not sure which vehicle I wanted so I test drove several models and Roger was able to get the car with the options that I wanted. More

painless Roger Caroll is a pleasure to deal with. My only concern is that my SOS button was not connected If I was in an accident and could not reach my cell Roger Caroll is a pleasure to deal with. My only concern is that my SOS button was not connected If I was in an accident and could not reach my cell phone I would have been in severe jeopardy. The problem was promptly remedied but I had to travel from my home in Santa Monica back to the dealership. More

oil change I don't have possession of the car any more. Lease was assumed through BMW Financial I still have an i3 which will continue to be serviced at Rusnak I don't have possession of the car any more. Lease was assumed through BMW Financial I still have an i3 which will continue to be serviced at Rusnak More