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Rusnak BMW

Thousand Oaks, CA

4.8
874 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 874 reviews

November 12, 2018

10,000 mile service Art my service guy is awesome and professional!! He got the car done quickly because I was waiting for it and I really appreciated that. Also the nice More

by Tikiman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy, finance manager , Scott Smith
Nov 21, 2018 -

Rusnak BMW responded

We appreciate the kind words about our great team! We are committed to giving you the best experience possible! -Al LeMoine., General Manager

November 12, 2018

Great Salesman Chris Smith! If you are in the market for a new BMW, Chris Smith is your man. Great customer service and with ethics to boot! I felt that it was a win-win for Rusn More

by Wonder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
Nov 21, 2018 -

Rusnak BMW responded

It's definitely a win for us to hear that you had a wonderful experience. Thank you for your business. -Al LeMoine., General Manager

November 04, 2018

Outstanding Customer Service Excellent service from scheduling the appointment to picking up my car. Art Simcox was service advisor who did an outstanding job in quickly sche More

by edwardp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2018 -

Rusnak BMW responded

Wow, thank you so much for this kind review! We are happy to hear you had a wonderful experience. -Al LeMoine., General Manager

November 01, 2018

Great Experience My advisor Art Simcox took excellent care of my car issues from the time I walked in until I picked up my car. My issue was dealing with recalls & an More

by cjfleck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Rusnak BMW responded

I'll make sure to pass along your kind words! -Al LeMoine., General Manager

October 31, 2018

Great service! Easy to book. Had a loaner ready for me and got me on my way quickly. Had my car ready earlier than promised and gave it to me nicely cleaned. First c More

by georgie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martin
Nov 06, 2018 -

Rusnak BMW responded

Wow, thank you so much for this kind review! We are happy to hear you have a wonderful experience. -Al LeMoine., General Manager

October 27, 2018

it's all about the service It is not what you know, but who you know... my service technican, Mike P, is a delight to work with; perattenuate and attentive. Sean, the service m More

by ladyzoro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Nov 06, 2018 -

Rusnak BMW responded

Your satisfaction is our priority! Thank you for sharing this terrific feedback with us! - Al LeMoine., General Manager

October 24, 2018

No hassle I have been to several dealerships, and this one by far is the best. Quick services, nice staff, and just easy to deal with...thus far, hopefully for More

by Rox79
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Powell
Nov 06, 2018 -

Rusnak BMW responded

Your quick and efficient visit is what we aim for! Thank you for sharing your feedback. - Al LeMoine., General Manager

October 19, 2018

Tig Pourian was great in getting me a loaner when my car needed service. He kept me up to date via phone calls and text on the status of my car. I followed Tig More

by plf2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tig Pourian
Nov 06, 2018 -

Rusnak BMW responded

Hi, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us! -Al LeMoine., General Manager

October 11, 2018

Excellent Service It was easy to get an appointment. Booked on line. No wait at drop off and car ready as promised. Art was friendly and attentive. More

by Sherrie
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2018 -

Rusnak BMW responded

Thank you for trusting your vehicle to us! We look forward to your next service visit! - Al LeMoine., General Manager

October 11, 2018

Excellent Service Renee was very attentive and updated the system because my car had the first scheduled service and the loan car was provided. Thank you very much!!!!! More

by BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Nov 06, 2018 -

Rusnak BMW responded

Hi, thank you so much for your high rating. If you're ever in need of more help, please let us know! -Al LeMoine., General Manager

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