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Rusnak BMW

Thousand Oaks, CA

4.8
874 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 874 reviews

February 27, 2019

Great experience Roger Carroll was amazing. Helpful... on top of it.. personable but not pushy.. a complete pleasure to work with. What luck that I was interested in a More

by reallyluckygirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance woman o worked with - Diana?
February 26, 2019

Exceptional Service. Another great experince at Rusnak. Everything from sales to Finance and Geniuses was perfect. Rusnak team always go the extra mile to provide an exc More

by Oak Park family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamid Mafi, Bel Hormozi
February 19, 2019

Excellent service! Renee Norris has been fantastic to work with for 7 years on our first BMW, and she is a major reason we decided to lease a second BMW last year! I kn More

by MSD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Feb 28, 2019 -

Rusnak BMW responded

Hi there! We appreciate your positive review of your recent experience with us! Thanks for highlighting some of our staff who helped make this such a great experience. We sincerely value your business and look forward to your next visit!-Al LeMoine., General Manager

February 17, 2019

Excellent Service Thanks to Daphne and Tara for making sure my BMW’s GPS software was debugged and performing correctly before releasing it to me! Great service. More

by JDM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tara and Daphne
Feb 28, 2019 -

Rusnak BMW responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care! -Al LeMoine., General Manager

February 16, 2019

Great service Bob Martin is helpful, communicative and responsive. A pleasure to work with. I always receive detailed information and feel my car is in good hands More

by Alon Moscovitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Weisberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Martin
Feb 28, 2019 -

Rusnak BMW responded

Hello, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day. -Al LeMoine., General Manager

February 07, 2019

They made the best of a bad situation.My '18 X5 was towed in New 2018 X5 was towed in, requiring a complete fuel system replacement. The only frustration was the vagueness on BMW's knowledge of a known problem. More

by nope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2019 -

Rusnak BMW responded

Hi there, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care! -Al LeMoine, General Manager

February 02, 2019

What a great experience! We purchased a 2016 535i BMW and it is beautiful! Everyone was professional, friendly, knowledgeable and made everything so easy. Hamid, Nancy and A More

by SusieK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamid & Andrew in sales, and Nancy in finance
Feb 14, 2019 -

Rusnak BMW responded

Hello, thank you for your kind words and this wonderful review! Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care! -Al LeMoine, General Manager

February 02, 2019

Beyond exceptional Leo Berry and George Bonnaz treated me like royalty and I really want them to be recognized for their dedication and time to your organization. Both More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Berry, George Bonnaz
Feb 14, 2019 -

Rusnak BMW responded

Wow, it's experiences like yours that really keep us motivated! Thank you for your kind words and this wonderful review! Awesome to see some of our staff being highlighting who helped make this such a great experience! We look forward to your next visit! Take care! -Al LeMoine, General Manager

January 30, 2019

Thanks for making it so easy! Just so nice to have everything ready and easy access to technician to be able to describe the issue in detail and go for a ride along. Loaner car wa More

by RyanJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara and Alex
Feb 14, 2019 -

Rusnak BMW responded

Hi there, thank you so much for your positive comments about your experience with our team! We sincerely appreciate you taking the time to leave a great review! Have a great day! -Al LeMoine, General Manager

January 19, 2019

Commendation Good experience. Zachery was very helpfull, informative and timely. I receive courteous, and timely information. The whole experience was pleas More

by rusnack33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachery (service department, Thousand Oaks)
Feb 14, 2019 -

Rusnak BMW responded

Hello, We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here! -Al LeMoine., General Manager

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