Rusnak BMW

The best I'm only dealing with this place when I need a car. Was looking for a X3 with specific options and found about 6 across LA & OC. I emailed all the I'm only dealing with this place when I need a car. Was looking for a X3 with specific options and found about 6 across LA & OC. I emailed all the dealerships and over the course of a day got dozens of calls, texts, emails from OTHER places wanting "more info...need to get on the phone...can't give a quote unless I stop by...etc." Then - a respectful and straight forward email from Roger Carroll immediately quoting the best deal he could offer, explaining his ethos "never to annoy" and making sure I had the best buying experience. This initial quote beat everyone in LA by over $1K during the course of the 36 month lease, so I called and told him i'd head up the next afternoon to look at the car. Arrived the next day at 2:30pm to the car already prepped & detailed at the front doors to the dealership. Roger introduced himself and his assistant then took her time explaining the updated features & tech while Roger had my lease turn-in evaluated. Then to Roger's office where he discovered he could save me another $250 due to my insurance company, and then another $900 with multiple security deposits (which is an amazing option). I was escorted to finance to do all the signing - then to the car where Roger personally attached the temp plates. I drove away at 4:15pm. With the 9 or 10 cars I've previously bought/leased there's always been an element of up-sell, annoyance & immeasurable waiting. To me, this operation was based on transparency, efficiency, and respect - clearly designed to attract referrals & repeat customers. I still can't get over it. Well done. More

Fast Stress Free Lease Darren Evans made my lease purchase stress free. Vehicle was ready, paper work was prepared in advance, and his customer service was exceptional. Grea Darren Evans made my lease purchase stress free. Vehicle was ready, paper work was prepared in advance, and his customer service was exceptional. Great experience! More

Mickey Belt Customer Servie The customer service from Mickey Belt was incredible and so professional. He is certainly one of your best. His personal care from start to finish was The customer service from Mickey Belt was incredible and so professional. He is certainly one of your best. His personal care from start to finish was and is rare but so welcomed More

Leased 3 Vehicles in 3 months! In October of 2018 my lease was coming to an end. We came to visit Rusnak BMW and was introduced to Roger Carroll. We have since leased three vehicles In October of 2018 my lease was coming to an end. We came to visit Rusnak BMW and was introduced to Roger Carroll. We have since leased three vehicles from him with plans to refer much more business. He is a man of integrity and will not waste anybodies time during the process of buying/leasing a new car. Our family has consistently always bought/leased from Bob Smith BMW and we have moved all our future plans over to Roger at Rusnak. We really appreciate his time and dedication to the art of great customer service and sales. One thing that’s important to me as a repeat customer is having a repeat sales team that knows what we like and not dealing with a new sales person every 2-3 years. If your going to Rusnak BMW looking for a great deal, ask to speak with Roger Carroll. Thanks for all your time and effort Roger, we’ll be back for that M6 very soon! More

Great customer service Art went above and beyond to get me the best service possible. Victor is very knowledgeable and helpful. He cares about customers and works very hard Art went above and beyond to get me the best service possible. Victor is very knowledgeable and helpful. He cares about customers and works very hard on their behalf. More

Friendly staff, quick service and clean facility. Art promptly greeted me, was very intuitive about what service needed to be provided. He made sure my issues would be addressed & taken care of. I wai Art promptly greeted me, was very intuitive about what service needed to be provided. He made sure my issues would be addressed & taken care of. I waited for my vehicle & received updates on my phone & also from Art As far as what was happening with my vehicle & how much longer the service would take. Great experience, As always! More

Mike Powell was super nice! This was my first visit for Service since purchasing the car. All went well and my sales person even came over to say hello. Shout out to Hamid who wa This was my first visit for Service since purchasing the car. All went well and my sales person even came over to say hello. Shout out to Hamid who wanted to be sure I had a good experience with my service. More