Rusnak BMW

911 Emergency stop !! My wife was driving our BMW X6 from Santa Maria to L.A to pic me up from the Airport, on our way back smog and sign on the dash show radiator water le My wife was driving our BMW X6 from Santa Maria to L.A to pic me up from the Airport, on our way back smog and sign on the dash show radiator water level down. I stop at a gas station to check the engine and find out visual leak by the expansion tank. I continue driving on freeway 101 and found closes BMW dealer was Rusnak BMW and I top by. Supper service,( Renee ) received my card and not only provide me with a replacement car with in 30 min, wile my car was getting fix, they also fix recall items, I came back 3 days later fro my car and it was clean and ready to go. They text me progress on the car, print out with all my car needs and I was notified that my battery needs replacement soon. 100 % costumer service I am going back from replacement of my battery. More

Efficient, knowledgeable, friendly. Pick any three. Located the car I wanted online and requested a online quote. Darren responded in minutes with the requested info. We had a great online email exchang Located the car I wanted online and requested a online quote. Darren responded in minutes with the requested info. We had a great online email exchange during the next few hours where no pressure was exerted, questions were accurately dealt with, and I ultimately made an appointment for the next morning to come in and buy the car. Darren was nice enough to hold if for me with no deposit. Darren had the car fully detailed. The finance application was easy to complete and Linda the finance representative was friendly and fast. Out the door in 2 hours which has to be some kind for record for buying a car from a dealership. About the only thing I would have asked for would be for all of the stickers to be removed, and for the battery to have been fully charged but these were both minor annoyances. I forgot the name of the young man who was our delivery instructor. He patiently explained the 8.5 million features this car has which I have now mostly forgotten. I have some reading to do. More

EXCEPTIONAL SERVICE, UNBEATABLE PRICES! From the service department to the sales department I had the best experience possible. The team at Rusnak worked hard to ensure that I was completely From the service department to the sales department I had the best experience possible. The team at Rusnak worked hard to ensure that I was completely satisfied with my purchase. They are honest, they are knowledgeable, and they take the time necessary to answer all questions and explain all of the details. AND...before I drove off the lot Jordan spent 30minutes setting up my car (phone, trunk height etc) and taught me how to use all of the features! THANKS RUSNAK!!!!!!! More

Great customer services & I’m very happy with my new bmw Very pleased with my new car &also the great customer service from the salesman Vitaly to the finance manager to ever person that is working there ! Very pleased with my new car &also the great customer service from the salesman Vitaly to the finance manager to ever person that is working there ! More

Excellent service Art was so helpful and friendly. I couldn’t ask for better service. And my car was washed and vacuumed when l picked it up. Thank you! Art was so helpful and friendly. I couldn’t ask for better service. And my car was washed and vacuumed when l picked it up. Thank you! More

Turned in expired lease; Got new 540i My lease was up on my 2016 BMW 535i and George Bonnaz really worked with me to find the perfect replacement. After a lot of searching ( I had to have My lease was up on my 2016 BMW 535i and George Bonnaz really worked with me to find the perfect replacement. After a lot of searching ( I had to have some very specific bells and whistles) George was able to find me my dream car! I'm lovin it! More

First Visit At the scheduled time of my appointment, the service rep that I was assigned to was still with another customer. Instead of making me wait, another s At the scheduled time of my appointment, the service rep that I was assigned to was still with another customer. Instead of making me wait, another service rep jumped in to start the process and apologized for the delay. My morning "scheduled maintenance" was completed by early afternoon. More

Brake problems on CBC Brake fluid light stayed on even if we added fluid. So Mike was able to explain that the filter and the fluids needed to be replaced. Prompt and effic Brake fluid light stayed on even if we added fluid. So Mike was able to explain that the filter and the fluids needed to be replaced. Prompt and efficient. More

Scheduled maintenance -Service Service advisor Tara Roberts gave me more than I expected info when discussing the needed service. She even took the time to show me In I-drive how to Service advisor Tara Roberts gave me more than I expected info when discussing the needed service. She even took the time to show me In I-drive how to access vehicle status of my car.She definitely provided customer satisfaction beyond my expectation! More