Rusnak BMW

Service was direct professional and spot on. Was told car wash and interior clean would be done once service ice is completedUpon arrival for pick up noticed no car wash and no interior clean. I understand n wash and interior clean would be done once service ice is completedUpon arrival for pick up noticed no car wash and no interior clean. I understand no interior cleaning a car wash would suffice. More

Fast great service and always appreciate the nice loaner cars so you can get on with my day. Zack was great remembered what I needed and got me in and out. Very trustworthy people and organization!! cars so you can get on with my day. Zack was great remembered what I needed and got me in and out. Very trustworthy people and organization!! More

Art took care of and the job was done quickly and efficiently.Car runs perfectly and when i got my car back it was really clean both inside and out efficiently.Car runs perfectly and when i got my car back it was really clean both inside and out More

Darren Evans is a true professional. Last week we purchased our BMW 330e which we had leased for the previous three years. Darren Evans was the sales manager when we started the lease an Last week we purchased our BMW 330e which we had leased for the previous three years. Darren Evans was the sales manager when we started the lease and he then assisted us with the purchase. He is extremely professional and has made the experience seamless, especially during this difficult time. I would highly recommend him to all that would ask! More

The employees working at that dealership they are very professional and they explain everything for me about my car Definitely I recommend them to friend and family member professional and they explain everything for me about my car Definitely I recommend them to friend and family member More

This is a much delayed review: In spring of 2019 I This is a much delayed review: In spring of 2019 I ordered a customized BMW M4-fully loaded. It was a horrible experience. Even so, I maintain This is a much delayed review: In spring of 2019 I ordered a customized BMW M4-fully loaded. It was a horrible experience. Even so, I maintained my composure despite: • Being out $110,000+ with nothing to show for it (more below). •Amir Khansari screaming at me at the top of his lungs over the phone in March 2019 over asking him about the vessel that the car was going to be put on from Germany. That incident went unreported until I took possession of the vehicle (out of fear he’d yank it out from under me). Moreover, Amir couldn’t even be man enough to shake my hand, introduce himself, or otherwise acknowledge my presence (let alone thank me for my purchase) when I was right in front of him to take possession of the vehicle, and he knew who I was. Amir’s name is on the sale itself and Patrick pointed to me and said: “that’s [me] ” to him when I came to pick up the vehicle. Amir’s response? A scoff followed by a stare down in the parking lot later that day. For point of reference, Amir is the same age as my father, so his aggression was both humorous and sad. •L. (“Patrick”) Rodriguez could neither keep a single promise nor deadline, yet I never threw him under the bus, including when I made a formal complaint. I will have no problem doing so in the future, however. •My J.D. candidacy was mocked by Belnadin (“Belle”) Hormozi; evidently selling cars at a two-bit dealership is more prestigious than pursuing law. •My elderly mother was not even offered water nor given directions to the bathroom as she sat in the waiting room for 3+ hours after we had been on the road to grab the car for 7+ hours (14+ for me). “People” who can’t even be nice to the elderly or children, have no soul. •Jeff Kaltman called me 3 times in a row on a Saturday night to ask about an internal review I left and subsequently made a bunch of promises to “make this [the above] right”, that he never kept. Moreover, he was nowhere to be found and did not return our subsequent calls regarding the recent news. Just like everyone else at Rusnak, his word means nothing and the only schedule that matters is his own. •Despite all of that garbage and with my car finally in my possession, the car is now being recalled. But, just like having to hold Rusnak’s hand to put together the vehicle, I had to do so to get the refund (lemon law). Countless calls were made to Shawn Jordan to facilitate the refund and he was standoffish and aloof, at best. •Lastly, Al Lemoine was about as helpful as a snow parka in the Sahara Desert and showed no contrition nor empathy sans some canned, managerial slogans. •I haven’t gotten a SINGLE apology for all of the inconvenience I’ve undergone. Rusnak cannot control recalls, but they can control how they act, their business practices, and can exhibit basic human decency. If my father hadn’t recently become involved (or if he weren’t an attorney), I’m 100% certain that no action(s) would’ve been taken whatsoever. So, yeah, given the above (which is far from an exhaustive list), I’m pretty sure that the Dalai Lama himself would concur that RUSNAK is infested with insufferable, inconsiderate, unappreciative, and unreasonable cretins. More

unprofessional have been a customer with them for over 2 years, when came in to speak with Robert, he had me wait over 30 minutes, and when he showed up (even though have been a customer with them for over 2 years, when came in to speak with Robert, he had me wait over 30 minutes, and when he showed up (even though I was looking for a new lease) never even asked me to sit down (if you even go to new dealership they ask you to sit down or have some water) let alone this was where I have been a customer for 2 years. and simply says we have no good deals, only a loaner (demo car). later I find out that was not even true. I didn't like how he treated me was very unprofessional. More

Renee is always so helpful, very nice dealership and staff. My family has been coming to this dealership for years and has always had a quality experience. staff. My family has been coming to this dealership for years and has always had a quality experience. More

Professional and friendly service. Everyone was very helpful and I got my car back sooner than expected! Very happy that you are open on Saturday's for service. Thank you! helpful and I got my car back sooner than expected! Very happy that you are open on Saturday's for service. Thank you! More