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Rusnak BMW

Thousand Oaks, CA

Overview
Employees
Reviews
Vehicles
4.8
874 Reviews
Come into Rusnak BMW and take a look at our extensive inventory of new BMW cars & SUVs and used luxury cars. We work hard to get you into the vehicle you have always wanted by working with an array of lending sources to make sure you will get the most complete and comprehensive financial package available. We can help you with a BMW car loan or lease today.
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3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 874 reviews

April 24, 2020

Mike is always helpful and provide genuine care. He always goes above and beyond. Mike always makes the experience and process very efficient. Thank you Mike. Evan Razzaque. More

by Evanrazzaque
Recommend Dealer
Yes
Employees Worked With
Michael Powell
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Apr 25, 2020 -

Rusnak BMW responded

Thank you for the great review, Evan. We will be sure to thank Mike for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 23, 2020

Service was great quality by Jasmin Mojica. I did my oil change with her. It was very fast, and she was kind and very professional in her work. More

by 1004.boy
Recommend Dealer
Yes
Employees Worked With
Jasmin Mojica
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Apr 23, 2020 -

Rusnak BMW responded

Thank you for the kind words! We're happy to hear Jasmin met your needs and we'll be sure to pass along the compliment. We hope to see you again in the future!

April 20, 2020

I have my BMW serviced here several times. Outstanding service. Great communication on what was found during the maintenance, and the cost to fix it. Thank you for the military discount. Overall GREAT CUS More

by calisurf805
Recommend Dealer
Yes
Employees Worked With
Renee Norris
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Apr 21, 2020 -

Rusnak BMW responded

Thank you so much for taking the time to give us your thoughts about our level of customer service! We are always happy to do what we can to help. Please have a great day!

April 17, 2020

Great idea to come out and pick up my car for service, really appreciate the effort and service was excellent! Thank you for your help! More

by Eric
Recommend Dealer
Yes
Employees Worked With
Jeffrey Kaltman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur Simcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Martin, Renee Norris, Michael Powell, Christie Rutherford
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Apr 18, 2020 -

Rusnak BMW responded

Thank you for taking the time to share your excellent feedback for our team members. We are always happy to do what we can to be of assistance. We are here to help if you need anything else, Eric!

April 16, 2020

Recall work Prompt scheduling for recall work on new 330i and my car was picked up and delivered back at the end of the day. Excellent customer service.d More

by g.muramatsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Smith, Renee Norris
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Apr 17, 2020 -

Rusnak BMW responded

Thank you for the great review. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 16, 2020

The best! Caring, easy to work with!! Grateful for their help! I couldn’t feel more cared for. Renee is the best!!! I give her 5 stars!! More

by mikenmadie
Recommend Dealer
Yes
Employees Worked With
Renee Norris
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Apr 17, 2020 -

Rusnak BMW responded

Thank you for the great review. We will be sure to thank Renee for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 16, 2020

During the Covid-19 pandemic, I was relieved to know that Rusnak took safety and precautionary measures by picking up my car and leaving a loaner (2020 530e) for my use. My service advisor, Renee Norris is A More

by charne57
Recommend Dealer
Yes
Employees Worked With
Scott Smith, Renee Norris
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Apr 17, 2020 -

Rusnak BMW responded

Thank you for sharing your review. We will be sure to thank Renee, Scott, and the rest of the team for providing you with excellent service and accommodations. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 14, 2020

Excellent service very professional. Drivers were courteous and efficient. Service manager was responsive. The loaner car was nice and clean and the repair was completed on schedule. More

by Karelpmiller
Recommend Dealer
Yes
Employees Worked With
Renee Norris
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Apr 15, 2020 -

Rusnak BMW responded

Karel, Thank you for taking the time to share your excellent experience with Renee! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

April 14, 2020

Renee Norris was amazing as always. The service department is wonderful and I would never go anywhere else for my vehicle. Thank you Rusnak BMW. More

by amybinv
Recommend Dealer
Yes
Employees Worked With
Renee Norris
Report | Print
Apr 15, 2020 -

Rusnak BMW responded

Thank you for the great review. We will be sure to thank Renee for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 12, 2020

Great experience easy to work with was referred by Sam Straus I will recommend anyone I know to go to Rusnack I drove 2 1/2 hour from La Quinta More

by ShariHubbard
Recommend Dealer
Yes
Employees Worked With
Robert Rosas
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Apr 13, 2020 -

Rusnak BMW responded

Thank you for sharing your recommendation. We appreciate that you would make the drive out to work with us. Let us know if we can do anything else for you. We are here to help!

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