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Rusnak BMW

Thousand Oaks, CA

4.8
941 Reviews

3645 Auto Mall Drive

Thousand Oaks, CA

91362

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Showing 941 reviews

April 28, 2024

Rex is next level. Never met anyone in the car business like him. Thank you to all others who assisted us at Rusnak. Amazing store. More

by Themasterprofessor76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy Lazar, Rex Nahigian, Will Miller
Apr 30, 2024 -

Rusnak BMW responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

April 26, 2024

I never gave BMW a chance before and would always choose Mercedes or Audi. But now with the technological and mechanical features with a bonus of customer service I had no choice but to pick BMW. I’ve never More

by Cristian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy Lazar, Nasir Khan, Jose Martinez
Apr 29, 2024 -

Rusnak BMW responded

Hi Cristian, thank you so much for your positive comments about Rusnak BMW! Please let us know if there is anything else we can do for you; we are more than happy to help! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

April 26, 2024

Fabulous experience at Rusnak BMW! Brandon was professional, knowledgeable and very patient while answering my MANY questions. Thanks!! More

by teamparrish80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Carroll, Jeffrey Kaltman, Ken Christ, Nancy Lazar, Brandon Hartfield
Apr 29, 2024 -

Rusnak BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rusnak BMW! Please let us know if there is anything else we can do for you; we are more than happy to help! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

April 23, 2024

Nasir was exemplary with his assistance, his knowledge, his kindness, his patience with our situation, and there was never any pressure to buy. He returned calls quickly and kept us informed in our wait fo More

by Bill
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nasir Khan
Apr 27, 2024 -

Rusnak BMW responded

Hi Bill, thank you for your kind review; we are happy to pass along your comments to the team here at Rusnak BMW! Please let us know if there is anything else we can do for you; we are more than happy to help! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

April 22, 2024

The purchase process from online inquiry to the sales and drive-off process was smooth and straightforward! Seamless transaction!! More

by Crischessani
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Evans
Apr 23, 2024 -

Rusnak BMW responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

April 15, 2024

I have purchased several cars over the years from Rusnak BMW and this was the best ever. So easy to make a deal and so quick to leave with the car. I'd do it again tomorrow! More

by davidkopaloff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Weisberg, Nancy Lazar
Apr 16, 2024 -

Rusnak BMW responded

Hi, thank you for taking the time to leave a review for us at Rusnak BMW. We're happy we could meet your expectations! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

March 30, 2024

The sales (Martyk) and finance professionals (Lyla) are top notch at doing their jobs, making what is traditionally a frustrating and stressful process go smoothly, with attention to detail, competence and More

by Victor East
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leila Veyseh, Martik Gharibian, Brandon Hartfield
Apr 02, 2024 -

Rusnak BMW responded

Hi Victor, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

March 20, 2024

The dealership washed my car during a service when I told them not to multiple times. My car was recently paint corrected and ceramic coated so I did not want them to ruin the job. When I came to pick up th More

by Do better BMW Thousand Oaks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carl Seehoffer
Mar 22, 2024 -

Rusnak BMW responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

March 16, 2024

First time working with Rusnak. The experience there was great and I will definitely buy my next car here. More

by stanfordanthony350
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo Berry, Scott Tarnol, Teresa Tavolieri, Will Miller
Mar 18, 2024 -

Rusnak BMW responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Ken Christ General Manager kchrist@rusnakautogroup.com (805) 267-8308 https://www.rusnakbmw.com

March 13, 2024

Always a fabulous customer experience at Rusnak BMW. ..from the initial meeting to discuss vehicle options all the way through home delivery. Perfection in every respect. More

by SM Beer Guy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leila Veyseh, Claude Cantin, Ken Christ
Mar 15, 2024 -

Rusnak BMW responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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