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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
221 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 221 reviews

January 12, 2024

A great experience Carlos was able to meet my transportation needs when my car was getting serviced. Very happy with Rudolph Volkswagen. More

by D.HOLZ
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero, Carlos Tinajero
Report | Print
Jan 12, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your thoughts on working with Carlos and our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 05, 2024

Always excellent work and customer service is awesome. Thank you always for the great service More

by AMERJIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Carlos Tinajero, Lorena Carillo, Joe Maynez, Bianca Emler
Report | Print
Jan 06, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

January 04, 2024

Great service in and out great job. Desire and Bianca were great. Thanks Rudolph VW More

by brian.lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Bianca Emler
Report | Print
Jan 04, 2024 -

Rudolph Volkswagen of El Paso responded

Thanks, Brian, for sharing your thoughts about your experience with Desiree and Bianca here at Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 26, 2023

Made a mistake buying a certified pre-owned vehicle from this dealership. It shows that dealership have different standards than other VW dealerships. Bought a CPO from Hoy VW and that vehicle was what a More

by jamesesanders64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Melanie Gabaldon, Armando Raynal
Report | Print
Dec 30, 2023 -

Rudolph Volkswagen of El Paso responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

December 23, 2023

All the service I need was done on time thanks to all especially Carlos at the service advisor thank you again Carlos job well done More

by zlitin2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
all the cerv, Carlos Tinajero
Report | Print
Dec 27, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear that Carlos and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 21, 2023

Amber is a great service advisor who listens to her customers and takes action to ensure that all concerns are addressed. More

by irenealva310
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
Dec 22, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 21, 2023

We bought a battery there and the service guy said to drive it to las cruces and the check engine light will disappear. I don’t know why he said that I’ve never had of that. But the check engine lights i More

by rubenliano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Tinajero
Report | Print
December 21, 2023

5 5 Since the checkup it took more than one month to have appointment for the repairs. More

by SHAKTIKY
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero, Carlos Tinajero
Report | Print
Dec 22, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 20, 2023

Good service Great customer service, Desiree was great She's great Great rental service , my experience was great More

by CTTOMLINSON24
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Desiree Lara
Report | Print
Jul 05, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you so much for your excellent review! We are so glad that Desiree had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

December 18, 2023

I thought the customer service and professionalism displayed by the Sales Manager Victor and the Saleman Victor and the Finance support provided by Melanie we excellent. They made the experience so ea More

by BethTexas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Melanie Gabaldon, Victor Guerrero
Report | Print
Dec 18, 2023 -

Rudolph Volkswagen of El Paso responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rudolph Volkswagen of El Paso. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

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