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Rudolph Volkswagen of El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.4
145 Reviews
Call Dealership (915) 845-8500

5505 S Desert Blvd

El Paso, TX

79932

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Showing 145 reviews

May 17, 2024

Honest, Professional, and Dependable: the qualities all car dealerships should have. I was very impressed with the down to earth attitude of Jorge Franco. Thank you, again! More

by kchavis2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Emler, Victor Rocha, Alex Tarin, Brian Lane, Lam Nguyen, Kathryn Queen, Lucas Grendahl, Danielle Alva, Destiny Valdez, Jorge Deanda
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Helpful
May 15, 2024

I have been doing bussiness with rudolph since 2009. They have always provided amazing service and customer service. I have purchased 4 vehicles from them and don't plan on ever changing dealerships. I More

by julio33x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
May 16, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Julio, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
May 10, 2024

We made an appointment days before, and at time we went to our appointment date, we were told the appointment wasn't made, and we have to take turn later. More

by HECTORJ-56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
May 12, 2024 -

Rudolph Volkswagen of El Paso responded

Hector, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
May 01, 2024

Thank you to everyone for all that you do! Keep up the great work! We plan to return. More

by Rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara, Amber Ryland, Carlos Tinajero
Report | Print
May 01, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Ruby, and we look forward to working with you again. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
April 29, 2024

Everyone was súper friendly and nice to me and my family good communication and patience More

by Paola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Rocha, Alex Tarin, Victor Guerrero
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Apr 29, 2024 -

Rudolph Volkswagen of El Paso responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
April 27, 2024

I paid for my brake pads and a separate part for my atlas at least 2 weeks ago and have yet to hear back. More

by marmaldomd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Tinajero
Report | Print
May 02, 2024 -

Rudolph Volkswagen of El Paso responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
April 18, 2024

Fast friendly service, keeps me informed at all times and updates frequently, efficient, great job More

by robocana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Lara
Report | Print
Apr 21, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Helpful
April 13, 2024

Armando is a man of his word. 3rd vehicle bought from him. Such a gentleman. More

by cody.thornburg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Gabaldon, Armando Raynal
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Apr 14, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you, Cody, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Armando and our team, and we look forward to working with you again. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
April 10, 2024

Great experience in general, Frankie was very knowledgeable and provided all the right information, he clarified all doubts and my purchase was great! More

by fabian_721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Tarin
Report | Print
Apr 11, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Frankie! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

Helpful
April 09, 2024

I believe that the dealer should be more proactive on helping customers to get a car loan if they anticipate that the service is going to take more than 24 hours. More

by ANAMARROYAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Tinajero
Report | Print
Apr 10, 2024 -

Rudolph Volkswagen of El Paso responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

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