Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
167 Reviews of Royal Buick GMC Cadillac - Service Center
Sort by
February 28, 2020
They're almost like family! They treat you with respect and provide individual service. Cashier Susan, cares about her customers and helps each one with the checking out process. Service advisor Mike Van E and provide individual service. Cashier Susan, cares about her customers and helps each one with the checking out process. Service advisor Mike Van Erem doesn't recommend things that don't need to be done. I'd recommend this dealership to anyone. More
by leshoffner
February 25, 2020
Good, Gooder,and da best. Those fine words from above come from da UP of Michigan written by a true Yooper. Folks Royal Buick,GMC is the place to go for a good deal or just to Those fine words from above come from da UP of Michigan written by a true Yooper. Folks Royal Buick,GMC is the place to go for a good deal or just to stop in to kick the tires. More
by Da yooper.
Employees Worked With
Other Employees :
What about Susan does a great job makes it simple and understandable.??????????
February 25, 2020
Oil change, tire rotation Sales department is high pressure for someone who is a widow. Susan was very helpful and polite. She provided me with information I needed for paymen Sales department is high pressure for someone who is a widow. Susan was very helpful and polite. She provided me with information I needed for payment. More
by Mcmhiker
Employees Worked With
David Rupp
February 09, 2020
Treated With Respect We are new at Royal, just purchased the exact car we were looking for thanks to Chuck and Amanda. The purchase process was great. Then we had the exte We are new at Royal, just purchased the exact car we were looking for thanks to Chuck and Amanda. The purchase process was great. Then we had the exterior and interior protection done by Eric who was great and Susan did a wonderful job of getting us a loaner vehicle and process the paperwork so we could got to see a couple of movies while we waited for our car to be done. More
by drbyronl
Employees Worked With
Other Employees :
Susan, Chuck Johnson, Eric Talavera
February 06, 2020
Fantastic Service We have been taking our vehicles to Royal Buick service department since 2013. We are so appreciative of the knowledgeable, courteous and professio We have been taking our vehicles to Royal Buick service department since 2013. We are so appreciative of the knowledgeable, courteous and professional service we get from Mike Van Erem, Rocky Davis and Susan Tobin-Hunter. They truly go the extra steps to make sure your questions are answered, your vehicle is taken care of and that you have a positive overall experience each time you take your vehicle in to get it serviced. After years of moving around with the military, we can tell you that this is the best service department we have ever had. Mike has been our lead from the start and we have tremendous trust in his work. We recently purchased a vehicle from Royal Buick with Dave Hoffman as our sales representative. He was fabulous with zero pressure, just extremely good customer service and an all around nice guy. More
by dinkw
February 04, 2020
Customer Service Susan (Cashier) went above to assist me with REWARD POINTS. Susan is a wonderful asset to ROYAL BUICK. Please thank Susan again for her assistance on Susan (Cashier) went above to assist me with REWARD POINTS. Susan is a wonderful asset to ROYAL BUICK. Please thank Susan again for her assistance on my behalf!! Stan More
by stan9865
Employees Worked With
Dave Hoffman
February 03, 2020
A customer since 2003 Purchasing new or used cars since 2003 and have always been happy with the sales and the service team. Setting appointments for service is easy and w Purchasing new or used cars since 2003 and have always been happy with the sales and the service team. Setting appointments for service is easy and work is always done on time. More
by kcsw10
Employees Worked With
Other Employees :
Susan who takes my money with a smile - 5 stars, Dave Hoffman, David Rupp
January 26, 2020
Excellent Customer Service! I received excellent customer service from Bryan in Service during scheduling and pickup of my vehicle. Susan in cashier area was also fantastic very I received excellent customer service from Bryan in Service during scheduling and pickup of my vehicle. Susan in cashier area was also fantastic very professional, polite and efficient. I would not hesitate to recommend dealership for service. More
by GOLDIES2979
Employees Worked With
Susan at cashier, Bryan Harmon
January 23, 2020
Above and Beyond Susan, Grace and David were AMAZING to say the least. I brought up an inquiry on the car antenna after over a year of purchasing my truck they did eve Susan, Grace and David were AMAZING to say the least. I brought up an inquiry on the car antenna after over a year of purchasing my truck they did everything in their power to make sure I was taken care of. They also made sure to take their time to answer all my questions and even gave me some advice on how to save money in the future. Thank you all for such a wonderful experience, this is the best dealership I've ever been to. More
by gabriielacv
Employees Worked With
Susan and Grace, David Rupp
January 20, 2020
Efficient, timely service They value your time, if you are waiting for your vehicle. The service was thorough and done in a timely manner. Susan the cashier helped me a lot w They value your time, if you are waiting for your vehicle. The service was thorough and done in a timely manner. Susan the cashier helped me a lot with the rebates that were offered. More
by rjcolt4545
Employees Worked With
Susan (cashier), David Rupp
