Royal Buick GMC Cadillac - Service Center

While dealing with 2 medical crisis with family members the transmission of our 10 year old GMC Acadia went out. Length of time in the shop unknown, creating a hardship of reaching the family members in m the transmission of our 10 year old GMC Acadia went out. Length of time in the shop unknown, creating a hardship of reaching the family members in medical crisis. Royal Buick generously provided us with a loaner vehicle until ours is back on the road. I don’t know who authorized it but I spoke with Scott, and thanked the dealership for helping us in this way. More

Beth-GM Service Drive is very outgoing and friendly. Makes you feel welcome right away! I always enjoy doing business with Royal Buick because of their employees! Makes you feel welcome right away! I always enjoy doing business with Royal Buick because of their employees! More

We were all packed and ready to head back home to Oregon when the fuel filter light went on. Even though the service department was slammed that day, they said they would work us in. Beth greeted us as I g when the fuel filter light went on. Even though the service department was slammed that day, they said they would work us in. Beth greeted us as I got out of our track and was very sympathetic and supportive of our situation. Germaine Kendrick what is the service manager that checked us in and said that it could be up to four hours to get our fuel filter replaced. As it turns out between Germaine and the service department we were back on the road in a couple hours. This is the type of “above and beyond”service that you rarely find. As we were leaving, Beth made sure that we had cold bottles of water take with us for our trip. More

BOUGHT A NEW BUICK ENCLAVE THROUGH AHMAD AT ROYAL BUICK. $45,000. THE BRACKET FOR THE LIFT ARM FOR THE BACK HATCH BROKE. THEY RECONNECTED IT LAST YEAR. IT LASTED 4 DAYS. TOOK IT BACK IN, AND THEY REFUSED T $45,000. THE BRACKET FOR THE LIFT ARM FOR THE BACK HATCH BROKE. THEY RECONNECTED IT LAST YEAR. IT LASTED 4 DAYS. TOOK IT BACK IN, AND THEY REFUSED TO FIX IT. ROYAL WILL NEVER GET OUR BUSINESS AGAIN. AHMAD IS FANTASTIC, IN SALES THOUGH! WE DO RECOMMEND HIM! More

Ahmad and Mike are always helpful. There have been times I have had to return to ask about one thing or another and am always treated .with respect even if the questions were operator There have been times I have had to return to ask about one thing or another and am always treated .with respect even if the questions were operator error. I want to mention Susan and Beth. They are the greeters. They do a heck of a job. I am willing to bet some of the folks they come into contact with are having a bad day but they make it a brighter day. More

Mike has helped me with several vehicles and take great care and is very honest to deal with care and is very honest to deal with More

Whenever we bring any vehicle in, Chris treats us like we are the most important people there. If there is a larger repair needed, he keeps us in the loop throughout the process. are the most important people there. If there is a larger repair needed, he keeps us in the loop throughout the process. More

We loved working with Amanda. She was patient, understanding and helpful. Buying a car has always been stressful in the last and we dreaded going to the dealership. This was the f She was patient, understanding and helpful. Buying a car has always been stressful in the last and we dreaded going to the dealership. This was the first time we didn’t feel pressured or uncomfortable. Amanda listened to us and gave us space to make this important decision! We loved working with her and we’re grateful for her help and guidance. We LOVE our new car!! Thank you Amanda! We highly recommend Amanda and Royal! We had the best experience! More

Amanda did a great job finding the right car for me. And during this process, she answered all of my questions and patiently guided me through the paperwork and computer aps needed to close the deal. I And during this process, she answered all of my questions and patiently guided me through the paperwork and computer aps needed to close the deal. I highly recommend Amanda to handle your new car needs. Dennis Donnelly More

Always have a wonderful experience. This is my third lease and Michelle was exceptional along with Scott and Christian! This is my third lease and Michelle was exceptional along with Scott and Christian! More