Royal Buick GMC Cadillac - Service Center

On 3/12/2024 I was passing through Tucson in a newly purchased 2024 Yukon XL when I experienced a Google maps failure. I wasn’t able to determine the problem due to the failure of my Las Vegas dealersh purchased 2024 Yukon XL when I experienced a Google maps failure. I wasn’t able to determine the problem due to the failure of my Las Vegas dealership to include a owners manual at my time of purchase. Amanda and Susan were amazing fixing my problem, showing me how to prevent it from happening again, and walking me through the correct methods of turning on other driver convenience functions that my purchasing dealer totally omitted explaining. Experiencing their level of competence has made me wish I could be a Royal customer when I make my next purchase. More

The Best and what a truly good person. Made my visit for service seems as I was the only customer in the shop. He is the reason I keep coming back to Royal for all my new cars( every 3 ye Made my visit for service seems as I was the only customer in the shop. He is the reason I keep coming back to Royal for all my new cars( every 3 years) and all my service. Thanks Jim What a great service team. More

Was headed for a hunting trip to Mexico when my display screen went out. I brought my truck in and Alexandra helped me get it looked at on short notice to get me out the same day. Very impressed with every screen went out. I brought my truck in and Alexandra helped me get it looked at on short notice to get me out the same day. Very impressed with everything at this dealership and I appreciate all the help from Alexandra. More

I was traveling from Los Angeles to Louisiana when my transmission failed and needed to get there for a family emergency Bryan worked extremely hard with his team to get me a great deal and speedy action transmission failed and needed to get there for a family emergency Bryan worked extremely hard with his team to get me a great deal and speedy action to get me back on my route More

Jake is absolutely amazing, he brings tons of energy to work. Very funny and friendly. work. Very funny and friendly. More

Germaine was amazing! I called with questions about my wife's car and he answered all of my questions and suggested I come in for my own test drive! I called with questions about my wife's car and he answered all of my questions and suggested I come in for my own test drive! More

Amanda Hays is a star, and the best asset your Used Car Sales Department has. I will recommend Royal Cadillac consistently to my friends and colleagues in need of quality used vehicles as long as Amanda is Sales Department has. I will recommend Royal Cadillac consistently to my friends and colleagues in need of quality used vehicles as long as Amanda is on staff. If she leaves to go elsewhere, I will follow her. Chance was an equally well-motivated back up for Amanda on her day off. I am loving my new-to-me car and I am learning to love the "Hot Lava" color. More

I took my 2020 GMC AT4 to this dealership on May 3 for a couple of warranty items. One was a whistling or chirping sound that comes from the motor. It happens every time the vehicle is started and sporadica couple of warranty items. One was a whistling or chirping sound that comes from the motor. It happens every time the vehicle is started and sporadically when it is being driven. The noise is very annoying and sounds like a fan belt slipping but at a higher pitch. My service person is Jay. After a couple of days Jay says that the noise is coming from the GM installed cold air intake. Since the vehicle is still under the bumper-to-bumper and the drivetrain warranty, I request that the intake be either replaced or repaired so that the noise goes away. They acknowledge that the noise is there but refuse to fix it because a new GM intake "will eventually make the same noise." Jay gives me the number to GM Customer Service. The Customer Service person spends a couple of weeks telling me they will fix the intake problem as soon as she can contact the service person. After pushing a little harder following two weeks of no results, she basically parroted the works of Jay the service person. After another week or so she said her supervisor would call. Still have not heard back after about 5 weeks. Called Customer Service again on June 5 and they assigned me a new case. Was supposed to hear back on June 7 but I didn't. I called again June 8 and left a message. Heard nothing. Called on June 9 and notes on the new case say she called and left message on June 8. She didn't. Left another message June 9. Still waiting for a call. More

Derek Deckens is the reason I continue to buy vehicles from Royal Cadillac. He is one of two sales representatives that I've bought two vehicles from and he'll be the only one I'll buy a third from. I'd g from Royal Cadillac. He is one of two sales representatives that I've bought two vehicles from and he'll be the only one I'll buy a third from. I'd give him a sixth star if I could. More

The service drive personnel here are a top notch group. They are very curtious and respectful. They do their jobs with the up most respect in taking care of their customers. They are very curtious and respectful. They do their jobs with the up most respect in taking care of their customers. More