Royal Buick GMC

Ian was phenomenal! Great experience throughout the purchase! Very helpful. In all aspects. Great experience. Great experience throughout the purchase! Very helpful. In all aspects. Great experience. More

Ian from GMC was very knowledgeable and helpful throughout the purchase process. He made the entire purchase go as smooth as possible and there were no questions that went unanswered. He also took throughout the purchase process. He made the entire purchase go as smooth as possible and there were no questions that went unanswered. He also took the time out to explain everything without interruption. I highly recommend him to anyone looking to purchase or lease a new vehicle. More

Looks like an empty offer to send me to a friends repair shop so I can pay more for a car which they obviously knew had an issue. No offer to assist or make right the check engine light. Make sure you ar shop so I can pay more for a car which they obviously knew had an issue. No offer to assist or make right the check engine light. Make sure you are prepared if you go to this dealer for a used car. They probably only know how to sell new cars so my advice is avoid it for anything else. I'll let the court of public opinion run with this one. Management Reached out. Let's see where we end up. OK on to ITEM 2. After 1 Week Check Engine light comes on. Air Injection System Flow error on my OBDII Let's see if the dealer has anything to say about this as it will prevent inspection. For now my score is dropping to 2 stars. There is Good But there is also Bad. Worked with Ian. Very helpful but I have my reservations on the back office team that does detailing and/or vehicle prep. They don't seem to know what they are doing or care on how clean a vehicle is for test drive or pickup. Very disappointed on how dirty the car is and they claim it was being detailed. More

Best vehicle purchase I ever had. Sales Rep Jason was helpful, knowledgeable and kept in touch through the entire sale. Vehicle shopping made easy. Sales Rep Jason was helpful, knowledgeable and kept in touch through the entire sale. Vehicle shopping made easy. More

Ian Bates at Royal was a tremendous help and made my purchase seamless! Five Stars! He answered every question I had and even answered questions on his day off! Thank you for everything Ian and the staf purchase seamless! Five Stars! He answered every question I had and even answered questions on his day off! Thank you for everything Ian and the staff at Royal Buick GMC of Sussex, NJ. More

purchased a certified used vehicle from them at 30,000 miles transmission had a catastrophic failure and left us on the side of the road. dealer would not give us a loaner so we were left without a vehicl miles transmission had a catastrophic failure and left us on the side of the road. dealer would not give us a loaner so we were left without a vehicle for about 20 days. they replaced the transmission and 2 months later we had another issue and began getting error codes for the transmission. we brought the vehicle back and indicated that we'd like to trade it for something comparable since there is clearly major issues with the vehicle. the dealer gave us options that would cost us double our current payment or alternatively more than $100 per month. they also failed to respond to GM until GM asked for a manager. it should be noted that we paid full price for the vehicle when we purchased and did not negotiate and now they are leaving us high and dry with a severely defective vehicle. More