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Route 9 Nissan
Westborough, MA
338 Reviews
At Route 9 Nissan, we proudly serve Nissan car shoppers and owners throughout the Northborough and North Grafton, MA, areas.
We welcome you to start by browsing our wide selection of new and used Nissan SUVs, trucks, and sedans. As you explore more about our Nissan dealership in Westborough, MA, feel free to contact us with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 338 reviews
July 24, 2026
Service was exceptional! Addressed my small concern which really was nothing btw quickly and free of charge! Thank you all at Route 9 Westboro!!! Addressed my small concern which really was nothing btw quickly and free of charge! Thank you all at Route 9 Westboro!!! More
by ESEAMAN1981
Verified Customer
July 20, 2026
The sales person never told me that there is no second key for the car during the entire discussion which should have been told in begining. I was told only when all the paper works were done. I wish she key for the car during the entire discussion which should have been told in begining. I was told only when all the paper works were done. I wish she could have been more true to me. Also many time whatever she said it wasn’t matching. For everything she kept on saying this is old car and she does not know anything. It will be of great help if you can help me in finding the second car key! I need it for emergency. Hope you can help me!! More
by RASH.CSE10
Employees Worked With
July 20, 2026
I received an email to remind me of the need for an oil change. This was an eye opening email as I had forgotten about it. It is a wonderful process that keeps us remembering to receive the important servi change. This was an eye opening email as I had forgotten about it. It is a wonderful process that keeps us remembering to receive the important services to keep our cars in top shape. The reception at the dealer is always friendly and respectful. The waiting area is comfortable enough to be there for an hour or two. I am very satisfied with the services received. They even accommodate me by washing the inside of the front window, as I cannot reach it to clean. Great place!! More
by DRDAMBROSIO
Employees Worked With
July 16, 2026
Convenient and easy to deal with, no hassle and staff is pleasant. Repeat customer for many years pleasant. Repeat customer for many years More
by TABTESS
Employees Worked With
July 16, 2026
Always helpful, very accommodating and helpful anytime I call for service. I am very happy . call for service. I am very happy . More
by Debbygremo
Employees Worked With
July 15, 2026
I have been a Nissan costumer for over 30 years. Rt. 9 Nissan is by far the best dealership I have worked with in the area. Calvin was knowledgeable, professional and pleasant to deal with on obtain Rt. 9 Nissan is by far the best dealership I have worked with in the area. Calvin was knowledgeable, professional and pleasant to deal with on obtaining a new leased vehicle. More
by jajohnson1
Employees Worked With
July 08, 2026
As always my experience with Route 9 Nissan has always been exceptional. The work done of my vehicle has been detailed and fast. been exceptional. The work done of my vehicle has been detailed and fast. More
by richm621
Employees Worked With
July 04, 2026
An absolutely wonderful repair experience! The dealership staff was welcoming, and the technicians were incredibly professional. They efficiently resolved my vehicle's issue and got it fixed s The dealership staff was welcoming, and the technicians were incredibly professional. They efficiently resolved my vehicle's issue and got it fixed smoothly. Couldn't be happier with the service—five stars! More
by Kai
Employees Worked With
July 01, 2026
After shopping extensively across multiple Nissan dealerships throughout Massachusetts and New Hampshire, I can honestly say Route 9 Nissan earned my business. I spent weeks comparing lease struct dealerships throughout Massachusetts and New Hampshire, I can honestly say Route 9 Nissan earned my business. I spent weeks comparing lease structures, money factors, dealer discounts, incentives, and worksheets from several dealerships before making a decision. Throughout the process, the team at Route 9 remained professional, transparent, and respectful. They never pressured me into making a decision and were willing to communicate by text and email so everything could be reviewed in writing, which I really appreciated. One challenge was that I was coming out of a Honda lease, and Honda’s third-party lease buyout restrictions meant Route 9 couldn’t purchase my lease directly. Rather than trying to hide that or promise something they couldn’t deliver, they explained the situation honestly and helped me understand my options. What ultimately impressed me most was how aggressive they became with the numbers. They honored an extremely competitive lease structure on a 2026 Pathfinder SL Premium, provided clear worksheets, and worked with me as we discussed incentives like the Nissan College Graduate program. After comparing offers from multiple competing Nissan dealers, none were able to match what Route 9 put together. A special thank you to Kaylee and Fifi for staying engaged throughout the process and to General Manager Dale for personally getting involved and standing behind the deal. It’s refreshing to work with a dealership where management is willing to step in, communicate directly, and honor what they promise. If you’re the type of buyer who does your homework, compares numbers, and wants a dealership that’s willing to compete rather than play games, I would absolutely recommend giving Route 9 Nissan the opportunity to earn your business. Thank you again to everyone at Route 9 Nissan for making what can often be a stressful process a positive experience. More
by geuryd
July 01, 2026
I waited for my car. Excellent service, all pending work was thoroughly explained by Kevin, Service Advisor. I sat in the comfortable waiting area, watched TV, & drank Excellent service, all pending work was thoroughly explained by Kevin, Service Advisor. I sat in the comfortable waiting area, watched TV, & drank complementary coffee. I watched a video from Ervin, the mechanic, who examined my vehicle, gave me a status report & recommendations for my car. When the car was ready, the service advisor applied all eligible discounts, & I drove away as a happy customer. More
by dzakarianm
