Route 23 Nissan

Re: Butler NissanIf you like 'bait and switch, this is Re: Butler Nissan If you like 'bait and switch, this is the dealer for you. I offered the full asking price on a 2020 used vehicle. The salesperson Re: Butler Nissan If you like 'bait and switch, this is the dealer for you. I offered the full asking price on a 2020 used vehicle. The salesperson, Karl then informed me there was an additional 4,000 in 'fees' How disingenuous, and deceptive. Is this representative of all Nissan dealers? More

I was looking at a 2018 Nissan Maxima SL that I saw online. I saw it the first day it appeared online and called to inquire. I was told that the car was going through inspection and nothing could be online. I saw it the first day it appeared online and called to inquire. I was told that the car was going through inspection and nothing could be done as far as moving forward until the care came out of inspection. This was a long distance purchase to be clear, and I didn't want to miss a chance to buy the vehicle so I asked to be sure I was contacted ASAP when it became available. I was assured I'd be contacted first, I was going to be top of the list as I was the first inquiry. Within a day or so I got a call back and spoke with Stephanie (who also goes by Jessica for some reason). She took all of my information, ran my credit, and took a $1,000 deposit over the phone so that the car wouldn't be sold out from under me while we were putting the deal together. Stephanie and I also discussed the "market adjustment value fee", which basically is an additional amount of money that increases the cost of the price of the car. The market value adjustment fee was $4,000, which I agreed to pay half. Stephanie got this approved and then I was then passed off to finance, Moe, who started putting together terms that were crazy for someone who has an 800+ credit score and putting down a substantial down payment ($12k-$14K). When I questioned him he stated he would check on this and that and call me back. Well I then received a call from Gregg, the sales manager, who tried to explain why the numbers are so high. He then of course was asking questions that had already been asked and answered and said Moe would be getting back to me. Gregg also assured me that he could be reached on his cell phone until 9 in the evening in the event there were any further issues. This made me feel somewhat better. Moe did begin to text back but never phoned me. He kept sending me different terms and rates with no explanation and even when asked for a call back he did not. I called several times to both Moe and Gregg with no response. Finally the next day I call and find out they are off of work, so I still have no resolution and they are sitting on my down payment. After all of this being ignored (I feel like because not only am I a female but also because this was a long distance deal and I wasn't sitting right in their faces.) I end up calling Stephanie back and let her know of all of my frustrations and she puts me in touch with the General Manager, Ray. Now we are getting somewhere, NOPE. He got all of my information, we went over the terms and he assured me he'd call me back with further info. He did call me back and was able to get me the rate I should have had to begin with (2.49% not 4.99%) as Moe stated. He said he'd have the paperwork sent out to me the following day (FedEx) and that I'd be hearing from Gregg with final numbers and tracking info. So now 4 days in I finally hear from Gregg at almost 5 p.m. on a Friday and of course the paperwork can't go out that late, it would be Saturday he said. I reminded him that is not what Ray said would happen, but of course it made no difference. Saturday came and went and no FedEx tracking number. Sunday they are closed. Monday morning I immediately called Ray and of course he was in a meeting and didn't return my message. I called 2-3 more times before finally speaking with him and he says he'll call me in an hour to give me the tracking information for the paperwork as it should be going out soon if it hadn't already. An hour came and went as did 2-3 others and I called back and then was told by Ray he'd call me in 10 minutes with an update. This time he did call back as promised however the update was that "the car can't be sold", it had just come out of final inspection and found out it had some issue with the chassy and it was unsafe to sell. This of course was a crock of poop!!! I told him as much and he insisted the car had been sent back to auction due to the chassy issue, which wasn't identified in the first inspection?!?! Bottom line, they sold the car over the weekend to someone who would pay the entire $4,000 market value adjustment fee while they were sitting on my $1,000 down payment to secure the sale of the car to me. This dealership is full of crooks and liars and I would strongly advise to stay far far away. If you decide to use them at least watch your back because they are standing guard with a knife to stab you with. Under the laws of mutual assent I could file a lawsuit and potentially win, but I refuse to waste anymore time with these lying, womanizing, xxxxxx. More

I'm not one to write reviews, but one must be written so as to help others save their time. DO NOT GO TO THIS DEALERSHIP. I called to ask if the CPO car I saw on their website was the actual price. I was t as to help others save their time. DO NOT GO TO THIS DEALERSHIP. I called to ask if the CPO car I saw on their website was the actual price. I was told yes and proceeded to schedule a test drive. When we sat down to talk numbers, the car ended up being $4000 over their listed price. When I mentioned I spoke to the receptionist who stated the car was the actual price, he asked did I read the fine print. We were being charged to certify the car even though carfax showed it was done two months prior. They will not negotiate with you if you are trying to buy cash. They had us sitting there for 4 hours, with a baby, and tried to strong arm us into purchasing the car and putting insurance before allowing us to see the final financing agreement which had even more charges aside from the doc fee and taxes. The car would've ended up being over $9,000 of the advertised price. When we were walking out, they tried to guilt trip us and spoke down to us. All in all, don't bother. They are RUDE. All they care about is money. They will not respect your time, they will not respect YOU. One minute they'll play nice, then switch on you. More

We used this dealership for service twice this year. First oil change, they forgot to fully tighten oil drain plug (only finger tight), causing an oil puddle on my garage floor. My husband had to craw First oil change, they forgot to fully tighten oil drain plug (only finger tight), causing an oil puddle on my garage floor. My husband had to crawl under vehicle to tighten plug. They also broke the tip of the support rod that holds the hood up, which they replaced once we complained. They gave us a free oil change for our troubles, which we used a few months later. The technican that worked on the car spilled oil on the engine and didn't wipe it off. This caused us to have a horrible odor, once we started using the car. It did eventually burn off, thank goodness. The staff were very nice, but the quality of the people that work in the repair/service is troublesome. I would be afraid to have my Nissan/Xterra worked on again at this service center. More

WELCOME LEMON FACTORY... id give them ZERO stars... but my salesman was nice and helpful . I Purchased my 2019 Mercedes AMG e53 August 19th... everything started off well... was greeted by a salesman named my salesman was nice and helpful . I Purchased my 2019 Mercedes AMG e53 August 19th... everything started off well... was greeted by a salesman named NORI. He was very professional and helped me out alot with making my purchase. I drove off with my car by 6:00PM.... by August 20th 3:00 pm my car had a check engine light on ,said that it was overheating and completely SHUTDOWN. Mind you this was a $70,000 vehicle and i put down 15k cash... how could this be!? I called a gentleman named " Mo" and he assisted me immediately and got me in contact with someone named " Ray". Ray basically tells me " I sell the cars I don't fix them ". He then spoke to Andre . they asked me to bring the car back in but after a few mins of back and forth they agreed to send a tow truck . Andre arranged for a pickup and towed my car back .That was the 201st... today is sept 2nd and i have yet to get any information about my vehicle. I have called EVERY single day ... have left numerous messages and nothing. They tell me my car is at Mercedes but cannot even tell me which location so that I can contact them directly.... I had to take a bus from queens all the way to new jersey just to even pick up a loaner. Not to mention my first payment is approaching and I haven't even driven the vehicle more than 50 miles yet. It as if once they got my money and I left I was no longer important... I asked about the lemon law and they said I cannot return the car even though I literally only drove it 32 miles before it crapped out on me. buyer beware... please be very cautious when purchasing a used car from this location... and not expect and special treatment if an issue occurs ( so i wrote this review on the second but never posted it because the called me and said the car was ready... they said they fixed a few things but i gave them the benefit of the doubt.. BIG MISTAKE) ~SEPT 6TH update i was called to pick up my car sept 3rd.... i take off work to pick up my vehicle sept 4th .. and suprise surpirse... it BREAKS down AGAIN!!! i didn't even make it home. i had to get the car towed with my child in the car and this was a major inconvenience... do you think route 23 nissan cared?...NO i called OMAR.. and he was very helpful and agreed this is ridiculous .. he told me he will speak with the GM to contact me.. i have heard NOTHING ...NO.. i have been calling RAY REDDOCK the " general manager" and he has been ducking my calls... go figure this is the same man who told me "I JUST SELL THE CARS"... PLEASE DO YOURSELF A FAVOR AND STAY AWAY. i will be contacting them with my lawyer to get my money back More

False advertising! Add another $4,000 to their online price. They claim that this is a Pre Delivery Inspection fee on a Used vehicle. The vehicle we looked at was only 2 1/2 years old with 20k in mileage price. They claim that this is a Pre Delivery Inspection fee on a Used vehicle. The vehicle we looked at was only 2 1/2 years old with 20k in mileage. I can't imagine it needed $4000 in work to make it sellable and if it did, that's disgusting. I would not buy a Nissan if they need that much work after 2 1/2 years. First time I've ever seen this trickery with a dealership. Would expect this from a shady place, but not a dealership. Will not be giving this dealership any of my business. More

I am incredibly displeased with my experience at Route 23 Nissan. I purchased a 2017 Infiniti QX50 from them. There were some issues with the car that the salesman Karl Baruch informed me they would fix befo Nissan. I purchased a 2017 Infiniti QX50 from them. There were some issues with the car that the salesman Karl Baruch informed me they would fix before I picked up the car. I purchased the car on a Saturday and made plans to pick it up on Thursday when the check was issued from my credit union. Karl reached out several times to try and get me to come get it early, and assured me everything had been completed and it was good to go. I reminded him of my scheduled Thursday pickup, which he said was fine. I arrive on Thursday to pick it up, and to my surprise Karl tells me that they have just begun to work on my car and it should be ready soon. The car was finally "ready" for me about 5 hours later. I was assured all repairs were done, but I had a funny feeling they were not so I brought the car right to my personal mechanic. He confirmed they did the absolute bare minimum and neglected many of the other issues. The oil came out as a black sludge, the filters were a disgusting dark black color, no new front tires, and a leaking sunroof. When I returned to discuss with the manager on duty that day, Ray Reddock, he initially told me that mistakes happen and they probably just forgot to service my car. A few minutes later when discussing the lack of an oil change Ray pointed out to me that perhaps they didn't do it because of the covid oil shortage. That was certainly a new one to me. I also asked why I was charged $299 to have the windows etched, when the CarFax showed that was done by Infiniti when the car was purchased. On this subject they basically just kept passing me off in a circle around the dealership. Ray told me to confirm with the service manager Andre that it was done. Andre was unable to confirm this, and had no explanation as to why it would have been done twice. My mechanic again confirmed it was only on there once and that the dealership was charging me for something they did not do. When all was said and done, I ended up paying over $6k more than the advertised price. Karl explained that the advertised price is only if you finance with them. Since I did not this was the result. Karl also knew my wife from a previous job, and pointed out to me that she now looks better, as he always remembered her being a big girl. It was offensive and unprofessional, but ended up being a good indication of the type of moral character the employees of this dealership have. I would never go back to them, and I urge anyone thinking of going there to reconsider. In the end they did fix the cars issues but only after I noticed on my own and followed up. How many other people aren't so fortunate and get stuck with a bad car because they took this dealership at their word that they did what they said they did. Very dishonest people. There are better places to spend your money. Stay away! More

This dealership is filled with liars and thieves. I visited the showroom on August 20 to follow-up with the online process. Prior to arriving, the person who booked my appointment confirmed pricing was visited the showroom on August 20 to follow-up with the online process. Prior to arriving, the person who booked my appointment confirmed pricing was as provided and would be honored. When I arrived at my appointment time, I was made to wait for 30 minutes, only to meet with a new salesperson who had no idea of the previously agreed to price. I met with the sales manager who wouldn't honor a price remotely close ($4000 difference) to what was previously agreed, I am so glad I left this dealership; I ended up going to another Nissan and got an even better deal than I was given online by Route 23 Nissan. Added plus, the other dealership respected my time much better than Route 23 Nissan did. More

Buying my Rouge was quick and easy, and Jonathan couldn't have been more helpful in taking care of everything including getting it registered in New York State. Thank you everyone at Route 23 Nissan for such have been more helpful in taking care of everything including getting it registered in New York State. Thank you everyone at Route 23 Nissan for such a great experience! More

Avoid to do business with route 23 Nissan at any cost !!!! Believe my words !!! Unprofessional and impolite employees !!! Owner doesn't care of customers , he just sells junk !!! !!!! Believe my words !!! Unprofessional and impolite employees !!! Owner doesn't care of customers , he just sells junk !!! More