Route 23 Nissan

Tried to add a 8000. 00 fee to the already negotiated price. Drove 6 hrs for a total waste of time 00 fee to the already negotiated price. Drove 6 hrs for a total waste of time More

So I was willing to try again thinking maybe the bad experience was just an off day for the staff at rt 23 Nissan. My first experience with the dealership was on 4-18-26. I posted an honest but negativ experience was just an off day for the staff at rt 23 Nissan. My first experience with the dealership was on 4-18-26. I posted an honest but negative review of that visit, nothing vulgar or embellished just the truth in a shortened version. Never a follow-up call from anyone at the dealership to see what they could do to make things better. On 6-10-26 after many morning text messages with the receptionist about the same vehicle that was now on the lot over 90 days she set an appointment for 5:30 pm. I arrived a bit early, signed in and was handed off to Steve Vasquez to work the deal on the vehicle. We sat at his desk and started the basic information when another individual came to the desk, had Steve step aside and placed a document on the desk in front of me. He asked if this was me. I looked at the document, it was my review from my first visit. I responded yes that was mine from my previous visit. The individual then told me based on my negative review they ( I do not know who "they" were) decided they did not wish to do business with me. I asked if he believed this was going to help improve my past visit experience and he just repeated himself. I responded politely, This is both unprofessional and immature to take your ball and go home because you did not like the truth to be told. He walked away. I asked Steve who that was and he told me it was the finance manager "Z". I then took a piece of paper and was making some notes to be accurate in my next review of the dealership. Steve returned and told me he had another appointment coming so I would have to leave. Doubtful that was true but I quietly stood up and walked out to my vehicle. I was sitting in my vehicle finishing some notes when I noticed Steve and a co worker walking my way, staring at me. There was no interaction between us. They proceeded to walk past my vehicle to the front row of cars on rt 23. I observed them in my side view mirror. They stood there and watched me. I finished what I was doing, then carefully turned my vehicle around and left the dealership. I pulled into the next business lot and exited my vehicle walking back to rt23 where I observed both Steve and his co worker walking back to the dealership. The failed intimidation tactic just added to the childish experience. When I returned home I searched the dealership staff to get the name of the finance manager Zaid Abass. I then sent an email to the Owner/ President of the dealership, Mr. Osiashvili. I was again , honest about my experience. I provided my phone number so he could contact me and we could discuss this situation. I did expect he would call. 10 days later and still no contact of any kind. This should tell everyone all you need to know about the staff and owner of this dealership. If you have a bad experience of any kind and you leave an honest but negative review there will be zero desire or attempt to correct the situation so you could update your review with a positive resolution that would show the dealership actually cares about the customers. Hidden fees, Intimidation tactics, lies, lack of transparency, unprofessional attitudes and actions are not qualities for success. If this is what the owner allows or instructs then this is not the place to buy a vehicle. Dig into the reviews, look at negative ones and you will see a pattern. I did not look at the reviews prior to my first visit but as I said I was willing to give it another shot and for that I had an experience that I would have given less than a star. I will also mention, the vehicle still had not been properly serviced. The same issues I noticed on my first visit were still visible when I returned. More

Drove out to Route 23 Nissan after finding a 2023 Frontier Pro-4X listed on their website for $37,993 before tax. Their own disclaimer on the listing says the price includes "all costs to be paid by Frontier Pro-4X listed on their website for $37,993 before tax. Their own disclaimer on the listing says the price includes "all costs to be paid by a consumer" except taxes, registration, and licensing. Pretty clear right? Wrong. Get there and suddenly the price is $41,000 before tax?. When I pushed back they revealed they had tacked on $3,995 in "reconditioning fees" that were apparently mandatory and non-negotiable. Fees that, again, their own disclaimer says should already be in the price. I have it on audio recording. On top of that they were running a $750 Memorial Day coupon. I signed up, and they texted me directly saying "This amount will go directly toward the price of your next vehicle." Showed up and they told me for the first time that it can't actually go toward the car — only toward services and add-ons. That's not a miscommunication, that's a lie they put in writing. Walked out without a car after wasting the trip. Looked it up afterward and found dozens of other people describing the exact same reconditioning fee scam on Cars.com and the BBB. There's even an active lawsuit in Bergen County court making the same claims against this dealership and its owner personally. They're good at making Instagram content. Actually selling a car at the price they advertise? Apparently not part of the business model. Save yourself the trip. More

Calin and Jesse at Nissan were fantastic. They went above and beyond to take care of an issue with my 2025 Pathfinder and made the whole process easy and stress-free. Really appreciate the h They went above and beyond to take care of an issue with my 2025 Pathfinder and made the whole process easy and stress-free. Really appreciate the honesty and great service. We will always be Nissan loyal! More

Wonderful experience with the Nissan Butler Service Center! Now, two service occasions in... started with Nijaya and Meghan with great organization and communication, then to the Outstanding Service A Center! Now, two service occasions in... started with Nijaya and Meghan with great organization and communication, then to the Outstanding Service Advisors, Rebekah and Jesse who walked me through with clarity and kindness, keeping me updated throughout. Both times! EXCELLENT customer service! Not the normal dealer experience! More

What’s up my name Paul H. I would like to say this is one of the best dealerships I would recommend to anyone family and friends. Shoutout to my guy Travis Jordan real cool du I would like to say this is one of the best dealerships I would recommend to anyone family and friends. Shoutout to my guy Travis Jordan real cool dude, very welcoming and treated us like family. One of the best sales representatives, salute to you man! He was very helpful the whole time from we walked in the door and will work with you on getting the best prices to satisfy you when you’re purchasing a car. They have a huge inventory of great cars. If your looking for great customer services go to Route 23 Nissan go ask for Travis and he will make it happen for you! Very Professional! Also Big Up the manager Antonio and everyone at the dealership I appreciate everything they did for me one of the best places hands down. Looking for a car go shop at Route 23 Nissan, located in Butler NJ More

I purchased a 2025 Pathfinder and my sales person Tom. He was very well spoken about the vehicle and informative about it. The dealership worked with me on the purchase of my new Pathfinder. I would recom He was very well spoken about the vehicle and informative about it. The dealership worked with me on the purchase of my new Pathfinder. I would recommend them to anyone who is looking for a new Nissan. More

I bought a 2025 central last week and I must say that bonnie was a tremendous help. She's very courteous and professional. And just such a lovely woman to deal with. She makes everybody feel at home and bonnie was a tremendous help. She's very courteous and professional. And just such a lovely woman to deal with. She makes everybody feel at home and her smile and her laugh are infectious. Thank you so much for making me feel very comfortable. Bonnie. More

Purchased a vehicle for wife’s birthday Karl was very professional and helped get her into the vehicle she liked. Karl is highly recommended I will definitely be back for next vehicle with him. professional and helped get her into the vehicle she liked. Karl is highly recommended I will definitely be back for next vehicle with him. More

They are nothing but scammers in there, they will rob you and you can’t do anything about it, they should get audit by the state NJ for the scams and you can’t do anything about it, they should get audit by the state NJ for the scams More