Route 23 Nissan

My wife found nice used Rogue on website listed as CPO made appointment and drove hour to go see. Vehicle was there had a do not sell tag on it which we assumed was because it was very dirty and needed to made appointment and drove hour to go see. Vehicle was there had a do not sell tag on it which we assumed was because it was very dirty and needed to be detailed. Took for test drive with another person because our salesperson was busy with another customer. Upon starting the car the front collision indicator was lit and I pointed this out to our salesperson. He pushed button on steering wheel and had no answer. On the test drive the light went out and everything seemed fine so we proceeded with purchasing discussions. He came back from Managers office with price which included a significant mark up from Web and CPO was not included but it was ELIGIBLE for 5K more!!!! Decided not to get CPO since miles were so low and all our past Nissan's were great. Proceeded with purchase attempted to write a personal check for deposit and they wouldn't accept, we told them we did not need to take the car now and they could wait for check to clear but they were really persistent about completing the transaction that day so I gave credit card for deposit. Took car home that day all was good. Approximately 3 weeks after we got a call from our salesperson saying we needed to return it the new windshield was in. I asked why and there was no clear answer as to why. Very confused I contacted MY local Nissan service advisor and she checked and did not see any open tickets in their system for why it needed to be changed but she said let them and if any issues arise it's on them. So I called salesperson back made appointment for a Sat. so I wouldn't lose any time from work. When I was called later in week to confirm by service dept. said I was going to wait since I'm an hour away and was told they don't do glass work on Sat. only on Thurs so made another appointment for a Thurs again saying I was going to wait and was told by Service Mgr to be there 8:30 so I'd be first in. I sat and waited over 3 hours asking for status from advisor and was told I don't know who to told you to come so early glass guy doesn't usually get here til 11:30-12. I informed them Svc Mgr did and went back to sit and wait. Glass guy arrived 11:45 swapped windshield and I asked if camera had to be recalibrated and he and the advisor said no. I took the vehicle and did not attempt to use cruise control but when I did it said camera obstructed!! Made another appointment for another day drove back to the dealership, sat in waiting area for long time finally was told replacement windshield was not a Nissan windshield it was aftermarket and they would have to order another. The SVc Mgr did apologize and offered to come pick up so I didn't have to make the drive again. Two times they cancelled my appointment with excuses. Finally vehicle was picked up on a Thurs and returned to me @ 5 days later and so far seems OK. Numerous phone calls during this whole process went unanswered and clear answers were never provided. My assumption now is vehicle never should have been sold in the first place until it was in proper working condition. If it was to be sold then full disclosure should have been made. The customer service and purchase experience here was terrible. More

Came in late evening to lease a frontier pro 4x4 dealt with Jonathan the salesman and Dave the finance manager . And they made it the most simple lease transaction I have ever done! Thank your for the gre with Jonathan the salesman and Dave the finance manager . And they made it the most simple lease transaction I have ever done! Thank your for the great service and great car! Will recommend all my family members and friends to this amazing team! More

This dealership does not work well with non local clients. They advertise well online but they lack an internet sales team. I continue to get calls asking me when I can come in and see the car. When clients. They advertise well online but they lack an internet sales team. I continue to get calls asking me when I can come in and see the car. When asked about pricing and dealer mark ups. They are very vague and never specific. You have to come to dealership to get exact price. More

Came in and had the opportunity to have Jonathan as my salesman . He gave me a great price on my vehicle! Definitely recommend to ask him and for Ray the General Sales Manager when you walk in! Won’t be d salesman . He gave me a great price on my vehicle! Definitely recommend to ask him and for Ray the General Sales Manager when you walk in! Won’t be disappointed More

I came in & Jonathan campos help me from start to finish to get into my brand new Mercedes Benz c class. Thank you to get into my brand new Mercedes Benz c class. Thank you More

Very Happy With Jonathan my salesman! he did a great job taking care of me and getting me the best deal possible! will be coming back to buy my daughters car with him! he did a great job taking care of me and getting me the best deal possible! will be coming back to buy my daughters car with him! More

Had the great pleasure to work with Jonathan C my salesperson and also Sasha the manager! Had one month left on my Ford Lease and they did everything to make my husband and I happy ! Their lease opti salesperson and also Sasha the manager! Had one month left on my Ford Lease and they did everything to make my husband and I happy ! Their lease option was better then to buy my lease out or even get a new ford lease! Come see these guys as they have been more than amazing! Extremely happy I chose Route 23 Nissan! More

Came in to check our frontier leasing options since I currently have a lease and it’s up … came from another nissan store that couldn’t make the numbers work for me so I came to Route 23 Nissan and had t currently have a lease and it’s up … came from another nissan store that couldn’t make the numbers work for me so I came to Route 23 Nissan and had the pleasure to work with Jonathan as my salesperson! He was amazing as well as his manager Sasha who went above and beyond to make sure I was happy with my leasing numbers! They laid out all the options for me and worked together to get me to where I needed to be!! They have gained a new loyal customer ! And I look forward to coming back once the new lease is over!! More

I ran over a curb with my 2019 Nissan Leaf two weeks ago. Since then, it feels like the suspension is busted given my butt hurts whenever I drive the car, the car vibrates on even smooth roads, and I can see Since then, it feels like the suspension is busted given my butt hurts whenever I drive the car, the car vibrates on even smooth roads, and I can see many people staying way behind me, for they fear of being close to my car. I took my car to the Nissan 23 dealer in Butler, NJ, and they keep saying that everything is okay. This can't be right, given I can *feel* the car's suspension is not working. The service manager even took the car onto the road with me, and he say it was normal road vibrations. This dealer is full of BS and it is clear they can't even fix this problem. I am now very desperate to get this car fix, yet I don't know who I can turn to. Nissan 23 sucks! I do not want to come back to this place again. :( More