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Route 23 Nissan
Butler, NJ
834 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 834 reviews
April 07, 2025
My experience this past weekend revealed all the negative things people associate with a "used car salesman" I am looking for a very specific used car, a red or gunmetal grey Nissan Rogue. I called the de things people associate with a "used car salesman" I am looking for a very specific used car, a red or gunmetal grey Nissan Rogue. I called the dealership before heading over to see if they had any on the lot. I spoke with Alec Montalvo. He was very sweet and told me he did have 1 gunmetal grey rogue that met my criteria, and he made me an appt to see it. He said they would have the car pulled around when I got there. I walked in and said I had an apt with Alec. Suddenly a salesman named Mario Grannison came over. I said I had an appt with Alec and in a very condescending way he told me “Alec just answers calls in the back”. Ok. So we sat down and he asked what I was looking for. I told him a red or gunmetal grey (not silver) Rogue year 2020 or newer for $20K. He flat out says “That doesn’t exist” To which I reply “ I just test drove two of them at two other Nissan dealerships…..AND Alec said you had one here and that it would be pulled around for my appt” He again says “Alec has no idea what our inventory is, he just answers the phones”. Then pulls up two OTHER Rogues in his system (one black and one white) that are both in that same year and price range (SO I guess they DO exist). I again told him I was only there to see the gunmetal grey Rogue. He says, “Don’t worry, we will find the perfect car for you today” At that point I stood up and flat out walked out the door. Then, and this is the best part, a few hours later, I get an email from Mario himself, thanking me for coming in and sending me the specs for the car I test drove (I never drove or saw a car). The specs he sent were for the gunmetal grey car that Alec has made me the appt for. WOW. I mean, how stupid do you have to be to send me this type of email after I stormed out. I have since emailed and texted his supervisors asking for a call back which no one took the time to do. Hence this review. More
by lwiener21
Employees Worked With
Mario Grannison
April 01, 2025
This dealership is not even worth calling. They add $3999. +1999 +all kind of fees. Total rip offs. Don't believe their advertised price. Very disappointed. They add $3999. +1999 +all kind of fees. Total rip offs. Don't believe their advertised price. Very disappointed. More
by paul
Employees Worked With
PETER OBRIEN
April 01, 2025
Don’t buy your car at dealership Route 23 Nissan. Lose and hurt your heart use money go to another dealer is safe Lose and hurt your heart use money go to another dealer is safe More
by Lunaben20211
Employees Worked With
Karl Baruch, JACQUELINE AFURONG, Robert Jenkins, PETER OBRIEN, DAMION FRATER, MARTIN FRANCO, YANA KUCHERYAVAYA, Deanna Youhas, Ray Reddock, Morad Salah
March 26, 2025
BUYERS BEWARE! AVOID THIS DEALERSHIP! Please read all of the reviews that DO NOT recommend this dealership. They are all true. Outrageous hidden fees, extremely AVOID THIS DEALERSHIP! Please read all of the reviews that DO NOT recommend this dealership. They are all true. Outrageous hidden fees, extremely deceptive practices, total lack of communication. The internet prices is NOT the price, add on $5k and up in ridiculous fees that will not be disclosed to you by the sales rep nor gone over until you inquire. Management does not care about customer service or satisfaction. This dealership takes advantage of customers, bait and switch galore, and gives the runaround, claiming to be helping and issue that they created with deceptive practices. All of the negative reviews are true! Give your business to a different Nissan dealership. This was the worst and most uncomfortable dealership experience I have ever had and I discourage anyone from making the same mistake. More
by Jazz
Employees Worked With
Sales, Finance, Management
March 14, 2025
I went to this dealership with my sister in law to find her a new vehicle. She was greeted in the parking lot by Guillermo. Not only was her knowledgeable and understanding, but listened to her needs and w her a new vehicle. She was greeted in the parking lot by Guillermo. Not only was her knowledgeable and understanding, but listened to her needs and wants. Will recommend him to friends and family! What a great experience! More
by Erod0624
Employees Worked With
Guillermo
December 16, 2024
Guillermo was great, but the dealship are loan hustlers. Bait and switch tactics,hidden fees Bait and switch tactics,hidden fees More
by Lunatic1175
Employees Worked With
Guillermo was great!, Karl Baruch, JACQUELINE AFURONG, Robert Jenkins, PETER OBRIEN, DAMION FRATER, MARTIN FRANCO, Ray Reddock, Morad Salah
November 24, 2024
BEWARE! !! THIS PLACE WILL ADD FEES I showed up early for a 4pm appointment to look at a vehicle on the lot. I got there early even and was told to have a !! THIS PLACE WILL ADD FEES I showed up early for a 4pm appointment to look at a vehicle on the lot. I got there early even and was told to have a seat. I got 5 confirmation texts today up to 20 mins before arriving to confirm my appointment. When I arrived someone else was looking at the car so not sure what the point of an appointment was. When I called and spoke with Alec his words were “we have had this vehicle for a while so there’s definitely some wiggle room” Anyway. This place wanted an ADDITIONAL MANDATORY $4,999 for their pro plan xx that covers maintenance, dings, dents, scratches etc. If you plan on using this dealership be prepared to spend thousands and thousands more in hidden fees. Complete waste of a 4 hour trip More
by John
Employees Worked With
New salesman
October 26, 2024
I called about a 2021 Grand Cherokee Limited X and scheduled an appointment with the dealership the following Saturday. I received a call confirming the vehicle I wanted was still available and ready. scheduled an appointment with the dealership the following Saturday. I received a call confirming the vehicle I wanted was still available and ready. I arrived and was connected with a young personable salesman named Eliijah. He answered all my questions, took me for a test drive and presented me with no nonsense sales contract. He never tried to upsell me. His style and professionalism was very refreshing More
by garrym
Employees Worked With
Eliijah Lopez
October 09, 2024
Guillermo is a great salesman who was able to provide me with guidance on the car I should purchase. Out of many salesperson, I would recommend if you go to this dealership, work with him. with guidance on the car I should purchase. Out of many salesperson, I would recommend if you go to this dealership, work with him. More
by Pierre
Employees Worked With
Guillermo
