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Route 23 Nissan
Butler, NJ
828 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 828 reviews
December 16, 2024
Guillermo was great, but the dealship are loan hustlers. Bait and switch tactics,hidden fees Bait and switch tactics,hidden fees More
by Lunatic1175
Employees Worked With
Guillermo was great!, Karl Baruch, JACQUELINE AFURONG, Robert Jenkins, PETER OBRIEN, DAMION FRATER, MARTIN FRANCO, Ray Reddock, Morad Salah
November 24, 2024
BEWARE! !! THIS PLACE WILL ADD FEES I showed up early for a 4pm appointment to look at a vehicle on the lot. I got there early even and was told to have a !! THIS PLACE WILL ADD FEES I showed up early for a 4pm appointment to look at a vehicle on the lot. I got there early even and was told to have a seat. I got 5 confirmation texts today up to 20 mins before arriving to confirm my appointment. When I arrived someone else was looking at the car so not sure what the point of an appointment was. When I called and spoke with Alec his words were “we have had this vehicle for a while so there’s definitely some wiggle room” Anyway. This place wanted an ADDITIONAL MANDATORY $4,999 for their pro plan xx that covers maintenance, dings, dents, scratches etc. If you plan on using this dealership be prepared to spend thousands and thousands more in hidden fees. Complete waste of a 4 hour trip More
by John
Employees Worked With
New salesman
October 26, 2024
I called about a 2021 Grand Cherokee Limited X and scheduled an appointment with the dealership the following Saturday. I received a call confirming the vehicle I wanted was still available and ready. scheduled an appointment with the dealership the following Saturday. I received a call confirming the vehicle I wanted was still available and ready. I arrived and was connected with a young personable salesman named Eliijah. He answered all my questions, took me for a test drive and presented me with no nonsense sales contract. He never tried to upsell me. His style and professionalism was very refreshing More
by garrym
Employees Worked With
Eliijah Lopez
October 09, 2024
Guillermo is a great salesman who was able to provide me with guidance on the car I should purchase. Out of many salesperson, I would recommend if you go to this dealership, work with him. with guidance on the car I should purchase. Out of many salesperson, I would recommend if you go to this dealership, work with him. More
by Pierre
Employees Worked With
Guillermo
September 07, 2024
Scammers********** They try to sneak in additional fees during sale process and then again while in the finance office. I can only imagine how many people they taken advantage of. Terrible service. Stay aw during sale process and then again while in the finance office. I can only imagine how many people they taken advantage of. Terrible service. Stay away and if you bought a car recently check your invoice. I’m sure you will find some hidden gems. More
by CB
Employees Worked With
Karl Baruch
September 04, 2024
was told the car had a 120 point inspection on it. when i asked for the inspection report, turns out it was only 30 items, not 120, so that was lie #1. i was told the car was repaired according to when i asked for the inspection report, turns out it was only 30 items, not 120, so that was lie #1. i was told the car was repaired according to the inspection report. the report said the car needed immediate rear brakes, but those were never done. this was lie #2. i kept emailing the dealer for a week straight, but they stopped responding. More
by harrislevinson
Employees Worked With
Carol, Karl Baruch
August 07, 2024
Everyone who needs to go have their car serviced needs to talk to Sara, who works in the service department. She was extremely knowledgeable with answering our questions. She was so professional, that it was talk to Sara, who works in the service department. She was extremely knowledgeable with answering our questions. She was so professional, that it was refreshing to see. You can see just by her personality that she enjoys her job and that makes the process of having your car service an easy one. Thank you Sara More
by janetdtarantino
Employees Worked With
Sara (Service Department), JACQUELINE AFURONG
August 02, 2024
Drove 90 miles to see a 2021 bmw 430. Dealer represented as certified even though it's not. After driving 90 Mike's found hood had significant hail damage and driver seat belt retractor Dealer represented as certified even though it's not. After driving 90 Mike's found hood had significant hail damage and driver seat belt retractor was damaged. Convertible top was faded in the rear. Would not reco..and this dealership More
by garypenz
Employees Worked With
Sandra
