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Route 23 Nissan

Butler, NJ

3.4
835 Reviews

1567 NJ-23

Butler, NJ

07405

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Showing 835 reviews

April 15, 2025

Terrible experience at this dealership. They added a bunch of unnecessary fees to the final price without properly explaining them. When I questioned the charges, the finance manager was ru More

by Crysc1215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert Jenkins
Apr 18, 2025 -

Route 23 Nissan responded

We’re very sorry to hear about your experience and appreciate you taking the time to share it. It’s never our intention for any customer to feel misled or disrespected, and we’re truly sorry you felt that way during your visit. Transparency and respectful communication are extremely important to us, and it’s clear we fell short in your case. We’d like to learn more about what happened so we can address it internally and make improvements. If you're open to it, please contact us directly at wrbrunner@route23nissan.com— we would genuinely appreciate the opportunity to speak with you and work toward a resolution. Thank you again for your feedback, and we hope to hear from you soon.

April 07, 2025

My experience this past weekend revealed all the negative things people associate with a "used car salesman" I am looking for a very specific used car, a red or gunmetal grey Nissan Rogue. I called the de More

by lwiener21
Recommend Dealer
No
Employees Worked With
Mario Grannison
Apr 11, 2025 -

Route 23 Nissan responded

First, I want to sincerely thank you for taking the time to share your experience. We deeply regret that your visit did not meet the high standards we strive to provide for our customers. Your feedback is invaluable in helping us improve, and I want to address the concerns you raised. I’m truly sorry for the confusion you experienced regarding the availability of the Nissan Rogue and the miscommunication with our team. It’s clear that we fell short of expectations, particularly when it came to aligning our inventory information and respecting your time. I also apologize for any unprofessional behavior you encountered during your visit, as this does not reflect the level of service we aim to deliver. We absolutely understand your frustration, and I want to assure you that your concerns have been heard and are being addressed internally to prevent this from happening again. I’ll be personally reviewing the communication between Alec and Mario to ensure we improve our customer interactions in the future. If you would be open to discussing this matter further or if you’d like to give us another opportunity to help you find the right vehicle, I would be more than happy to assist. Please feel free to contact me directly at wrbrunner@route23nissan.com , and I will make sure we provide a more seamless and respectful experience. Thank you again for your feedback, and I hope we can earn back your trust.

April 01, 2025

This dealership is not even worth calling. They add $3999. +1999 +all kind of fees. Total rip offs. Don't believe their advertised price. Very disappointed. More

by paul
Recommend Dealer
No
Employees Worked With
PETER OBRIEN
Apr 06, 2025 -

Route 23 Nissan responded

Hi Paul, we're sorry to hear you feel this way. Customer satisfaction is our priority, and we’d appreciate the opportunity to address any concerns. Please reach out to us at wrbrunner@route23nissan.com so we can assist you. – Route 23 Nissan

April 01, 2025

Don’t buy your car at dealership Route 23 Nissan. Lose and hurt your heart use money go to another dealer is safe More

by Lunaben20211
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Karl Baruch, JACQUELINE AFURONG, Robert Jenkins, PETER OBRIEN, DAMION FRATER, MARTIN FRANCO, YANA KUCHERYAVAYA, Deanna Youhas, Ray Reddock, Morad Salah
Apr 06, 2025 -

Route 23 Nissan responded

Hi, we're sorry to hear you feel this way. Customer satisfaction is our priority, and we’d appreciate the opportunity to address any concerns. Please reach out to us at wrbrunner@route23nissan.com so we can assist you. – Route 23 Nissan

March 26, 2025

BUYERS BEWARE! AVOID THIS DEALERSHIP! Please read all of the reviews that DO NOT recommend this dealership. They are all true. Outrageous hidden fees, extremely More

by Jazz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales, Finance, Management
Apr 05, 2025 -

Route 23 Nissan responded

I'm really sorry to hear about your disappointing experience, and I truly understand your frustration. We strive to provide transparent, helpful, and supportive service to every customer, and it sounds like we failed to meet those standards during your visit. Your feedback is important, and we will absolutely be reviewing your concerns to ensure we're improving our communication and practices moving forward. Please know that we take this seriously and will work to make things right. If you’d like to discuss this further or share more details, we’d appreciate the chance to address your concerns directly at wrbrunner@route23nissan.com . Thank you for sharing your thoughts with us

March 14, 2025

I went to this dealership with my sister in law to find her a new vehicle. She was greeted in the parking lot by Guillermo. Not only was her knowledgeable and understanding, but listened to her needs and w More

by Erod0624
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo
Apr 05, 2025 -

Route 23 Nissan responded

Hi Erod0624, thank you for taking the time to leave a review for us at Route 23 Nissan. We're happy we could meet your expectations!

February 25, 2025

Great people to work with. Guiellrmo was very professional and worked a great deal. Will come back More

by npansini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guellrmo
Apr 04, 2025 -

Route 23 Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 16, 2024

Guillermo was great, but the dealship are loan hustlers. Bait and switch tactics,hidden fees More

by Lunatic1175
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Guillermo was great!, Karl Baruch, JACQUELINE AFURONG, Robert Jenkins, PETER OBRIEN, DAMION FRATER, MARTIN FRANCO, Ray Reddock, Morad Salah
November 24, 2024

BEWARE! !! THIS PLACE WILL ADD FEES I showed up early for a 4pm appointment to look at a vehicle on the lot. I got there early even and was told to have a More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
New salesman
Nov 25, 2024 -

Route 23 Nissan responded

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it can be to not have your appointment and expectations met, and we apologize for the inconvenience this caused. Your concerns regarding fees are important to us, and we’d like to address them further. Our goal is always to be transparent with our customers, and we regret if there was any confusion during your visit. Please feel free to reach out to us directly at (973) 283-8700 so we can discuss your experience further and work to make things right. We value your feedback and hope to have the opportunity to improve your perception of our dealership.

October 26, 2024

I called about a 2021 Grand Cherokee Limited X and scheduled an appointment with the dealership the following Saturday. I received a call confirming the vehicle I wanted was still available and ready. More

by garrym
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eliijah Lopez
Oct 28, 2024 -

Route 23 Nissan responded

Thank you for sharing your positive experience! We're thrilled to hear that Eliijah provided you with excellent service while helping you with your 2021 Grand Cherokee Limited X. It's great to know he answered all your questions and maintained a straightforward approach without any upselling. We appreciate your feedback and look forward to assisting you again in the future!

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