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Route 22 Toyota
Hillside, NJ
1,658 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,658 Reviews of Route 22 Toyota
February 03, 2025
I'm feeling ripped-off by the parts department. A Low Battery Voltage light came on so I looked for a replacement battery for my 2019 Highlander. The NTHSA.gov site said I needed a Battery - Part A Low Battery Voltage light came on so I looked for a replacement battery for my 2019 Highlander. The NTHSA.gov site said I needed a Battery - Part Number 28800-31550. Their parts site listed this battery for $361. I called and they said there was one left. When I arrived, they said that that part was discontinued. The replacement battery - 00544-24FEF-TS 168 was available so I said Ok, and they charged me $361.97. Back home I went online to verify the Start/Stop feature on the battery and the price for the substitute battery was $261.51, $100 cheaper. The guy at the counter said they gave me "the counter price not the online price". No sympathy, not a "Heads up" when he was substituting the battery, just an old fashioned screw job by another car dealer. Most retailers would call a manager over and adjust the price. Not them. I left feeling ripped-off and vowing never to go there again. More
by msh997v
Employees Worked With
unknown
September 10, 2024
Many thanks to the Route 22 Toyota team! They make the car buying process very easy and did a great job finding the Tacoma I'd be looking for. Definitely choose these guys!! They make the car buying process very easy and did a great job finding the Tacoma I'd be looking for. Definitely choose these guys!! More
by AEP
Employees Worked With
Najy Kanan
September 05, 2024
Please do yourself a favor and stay away from this greedy place. This dealer is trying to steal my $2,000 deposit for doing nothing. It seems like I am not the first one this has happened to. I wanted to get place. This dealer is trying to steal my $2,000 deposit for doing nothing. It seems like I am not the first one this has happened to. I wanted to get a quote for a lease on the Bz4x since it would be most affordable route to get rid of my trade in. I ended up finding a buyer that paid MUCH more for my truck saving me thousands of dollars and realized they were marking up the lease + adding xx fees to make more money. After they told me they couldn't hold onto the car I reserved while I sell my old one, I decided to stick with a used car especially considering they wouldn't honor the price (non-itemized order) I signed for. I found out I cannot get an EV charger where I live and don't feel financially comfortable having another car payment. Since my credit was not run, trade in was sold, and car not reserved or delivered to me, I requested that my deposit be refunded. Khaled Elsisi refuses to refund and did not mention that my deposit would be non refundable before I signed and handed them cash. He also refuses to put me in contact with a manager to resolve this issue. I will be contacting BBB and Toyota HQ before I escalate this further. If it were not for the added fees, markups, and my salesperson trying to take my $2,000 in CASH FOR DOING NOTHING, I would not be writing this review as I never write reviews. I simply not feel comfortable doing business with this place after this experience and refuse to accept a "store credit" as a solution. More
by Mrr.7he
Employees Worked With
Khaled Elsisi
August 27, 2024
I had the worst experience with this dealership. First off they aren’t friendly and have no regard for their customers. Before coming here with my dad we stopped at rt 22 honda and the ONLY reason i First off they aren’t friendly and have no regard for their customers. Before coming here with my dad we stopped at rt 22 honda and the ONLY reason i didn’t purchase a vehicle with them instead is because they didn’t have what i wanted. These people suck & are so unhelpful. This was my first financed vehicle and instead of giving us all of the needed information they were rude. I’m just very disappointed. If the car wasn’t the exact thing I was looking for I would’ve never made the purchase with them. More
by Jolnie
Employees Worked With
Ahmed Sharafeldin
August 25, 2024
Very bad. hides information. they are not attentive , lack of respect for the customer. Differentiated values ​​between negotiation and signing of the contract hides information. they are not attentive , lack of respect for the customer. Differentiated values ​​between negotiation and signing of the contract More
by orcilia
Employees Worked With
Bad
July 30, 2024
This is by far the worst business I have ever dealt with. Starting at the salesperson to customer service. Save yourself the stress and aggravation...Go somewhere else!!!! Starting at the salesperson to customer service. Save yourself the stress and aggravation...Go somewhere else!!!! More
by arhjrh
Employees Worked With
Oli
July 03, 2024
I ordered a part for my 2016 tacoma, the part was defective. I called and talked to Carlos, who spoke with the manager. I was told to send the part back at my expense. The part is defective, and defective. I called and talked to Carlos, who spoke with the manager. I was told to send the part back at my expense. The part is defective, and is worthless. I spent almost $400 on the part, shipping alone was $60. Poor customer service, and I have a worthless part. So frustrating. All I want is a full refund. More
by Ramaxes
Employees Worked With
Carlos
May 31, 2024
Good morning, I had a very bad experience today at route 22. I was not well welcomed by the attendant due to be late by an hour. What makes me furious is that I never use any other dealer even though I have 22. I was not well welcomed by the attendant due to be late by an hour. What makes me furious is that I never use any other dealer even though I have three in my surroundings. And I bought few brand new Toyota vehicles from route 22. And I always service it there but, I really really have to say thank you for the making me to decide to go to another dealer for my service. Now I have a wonderful gentleman service advisor that is very helpful and open to any suggestions and questions. So, so long route 22. Be good and or not good to others so, anyway what do I care nobody cares in there. They only acts when they stop getting customers like me, LOYAL. More
by ematos0620
Employees Worked With
Recieving attendant, not the vallet
