Route 22 Toyota

agility and good service, give the possibility of business with vehicle financing. I recommend this diler business with vehicle financing. I recommend this diler More

My current experience with this dealership is very nasty. The customer service is very rude. I have been doing business with this dealership since July 2007 and it has never been this bad. When I noticed tha The customer service is very rude. I have been doing business with this dealership since July 2007 and it has never been this bad. When I noticed that a lot of the sales staff were new. I requested for Mr. Rod Solis with whom I had always done business in the past but they lied to me that he already left the company. I had to work with Ashraf and then Omar, I was not happy with the customer service I received and I voiced it out to them. I finally made a down payment on a car, to which they added $3000 above the MSRP. They explained that it was for the global market value which they claim was caused by supply chain issues due to the pandemic. They promised me that the car will be available for pick up within 6-7 days. I called them after 5 days for exact pick up date but I was surprised they wanted me to accept a different color of the car or wait for another one month for the car color of my choice. When I refused Ashraf hung up the phone and referred me back to Omar. This was for me very unsatisfactory, more so when $3000 was added to the Sticker price by this dealership. I refused a different color and asked to be transferred to another Toyota dealership where my car color is in stock or they should return my deposit since they did not fulfill their own part of the contract too but they refused. They don’t have the car in stock and they refused to return my deposit. As such, I called Toyota corporate office and they opened a complaint and referred me to Mr. Howard Newman the customer relations officer for this dealership. I called the number given to me by the corporate office and was met with annoyance from the personnel that is supposed to resolve the matter, he was at a meeting and commanded me never to call his cell phone again. I explained to him that Toyota Corporate office gave me his number I asked him what phone number to call him on so as to resolve this problem but he said he will call me at 5:00pm and asked for my phone number instead. He did not call me back until 5:20 pm. I thought that he was ready with a resolution but he told me that he did not even read the complaint yet and that he will call me back the following day. My disappointment was untold!!!!! So far this case has not yet been resolved, I am paying $3000 above market price because I thought they had the car that I need urgently. I anxiously look forward to the end of this matter as I am under pressure to return my rental car and route 22 Toyota does not seem to care about the well being of their customers and they are only out to make money even if they hurt the customers that should be their number one priority to care for. More

The Toyota Route 22 team was ver gentle. Specially Bernard give me a very good support to facilitate my understanding about the technical specifications and later to finalize the transaction Specially Bernard give me a very good support to facilitate my understanding about the technical specifications and later to finalize the transaction… Thank!! More

I made a down payment to buy a car but I decided to cancel the transaction but the dealer does not want to reimburse me in any way! I paid 3600 and they're just forcing me to buy every other car. Don cancel the transaction but the dealer does not want to reimburse me in any way! I paid 3600 and they're just forcing me to buy every other car. Don't take my car or insure it. the service here is terrible, they are scammers. More

Giuseppe was very professional and helpful, thank you Giuseppe for all your help well appreciated. Giuseppe for all your help well appreciated. More

I visited Toyota on 9/23 for a fuel pump recall and a check engine light where I was assigned to manager John Veli. He expressed I needed to pay a diagnostic fee of $199.00 to verify the problem but know check engine light where I was assigned to manager John Veli. He expressed I needed to pay a diagnostic fee of $199.00 to verify the problem but knowing that it could be a possibility it’s related to my fuel pump I wondered why I would have to pay that fee and I expressed I don’t think I should be charged for that especially because the fuel pump could have been the very reason for the check engine light. I explained to him my car was revving high while in park and when I paused for stops. He told me that they’ll just do the fuel pump recall and sent me on my way. On 9/27 I went back because after the fuel pump was installed and I gassed up my car, the car wouldn’t start up. The car began stalling and also still high revving. I was assigned to Jahkel Hunnighen who made me aware that I had extended power train warranty for 2 years or up to 60,000. Jahkel told me he would waive the diagnostic fee being that I was there the Friday before and that with power train warranty I shouldn’t be charged especially because my issue could very well be related to the fuel pump. He also stated that once you let Toyota fix your issue they waive the diagnostic fee anyway. I received an update from the Mechanic Marby letting me know what had to be done to my car and I wondered about the pricing and all so I went inside to see what was going on I didn’t see Jahkel so I asked John Veli since he’s the manager about my car and John was very rude and told me that I in fact should have paid for the diagnostic. He then went to Jahkel and told him to take me and talk to me because now that he’s been working with me he can continue and that Jahkel made him seem like a dick since he wouldn’t waive the diagnostic fee and Jahkel did. Jahkel then went to explain that I needed to pay for a fuel injection service and a re learn calibration which came up to $290.00. Before paying for this I asked several times is this going to stop my car from revving and fix my issue. He said yes so I agreed and payed the cost and let the repairs start. They had my car from 9am til 3:15pm. Jahkel told me when it was finished and that it was driven and it’s driving good. I drove 5 mins away from Toyota service on route 22 just to turn back around because my car was revving high and soooo loud that the service men said omg do you hear that, it’s not normal. Right away I asked Tom Carrino for the mechanic Marby that worked on my car and Marby took me for a test drive and on that drive he told me that the car will re learn how to stop revving and if the check engine light comes back on to bring the car back. The check engine light came back on before I even reached my location of 15 mins away. 9/28 the following morning I brought my car back and I didn’t even get to check in, Marby came right out where I check in and popped my hood and said I know what you need it’s called an idle air control valve and that’s $300 you can pay for the part and I can put it in free that’s all I can do and stated Tom already knew and that’s all they could do. Now how would Marby know exactly what piece my car needs now when he told me the very day before that the car will re learn and stop revving. Marby did not take my car to the back to diagnose it or even test drive it but he heard that loud revving when I pulled in. Why would they make me pay for a fuel injection service and a re learn calibration if they knew that wouldn’t stop the car from revving. I spent allday calling toyota service no answer and I’ve been calling Jahkel Hunnighen’s direct line and leaving several messages and he hasn’t answered, nor returned my calls. I also called and left a message for the manager Tom Carrino today and he didn’t even call back. I would rate this service zero stars if I could that’s how horrible the customer service is. They want to drain you of money and not fix the issue. Right now I cannot even drive my car because of them. My car is a 2019 and instead of then fixing what need to be fixed they want to be rude and try to drain me of money. I don’t even recommend anyone to buy a Toyota let alone get service from route 22 Toyota. I hope someone higher up can fix the issue. More