Route 22 Toyota

This service center delivers what they promise you. My experience so far has been a complete 360 from the meek and disappointing experience I was accustom to at Toyota Universe service center located on My experience so far has been a complete 360 from the meek and disappointing experience I was accustom to at Toyota Universe service center located on RT 46 in NJ. Toyota on RT 46 would take my vehicle in for repair, 2-3 days I would not here a peep on my vehicle status. I would then call, no one would have a clue who I am or what I’m talking about? When I finally received my vehicle back, there lays someone food and beverage in my vehicle as well as the tools that was use to make repairs. My hood on my vehicle is now broken so I have to bring my truck back again so they could repair at they’re expense. This was one of many incidents I experienced at this location. My experience at this Toyota service center I would describe, “Excellent”. For example: I call to set up a appointment, I bring my vehicle in and someone consult with me immediately. They diagnosed my vehicle within a couple of hours. Provide me with a loner vehicle while they make repairs. After repairs are done, they notified me. I pick my vehicle up with no hidden surprises such as food and beverages in my vehicle or no new repair discover because someone at the service center broke it and tried to hid it. I make payment on my invoice and my car and myself live happily ever after. Simplicity, is a beautiful thing! I would recommend this service center to anyone my eyes could lay sight on. Even if your not driving a toyota! Thank you team! More

2015 4 runner Raul was very thorough and attentive to all of my needs. He makes sure that my truck has all its scheduled maintenance and that is I am aware of all c Raul was very thorough and attentive to all of my needs. He makes sure that my truck has all its scheduled maintenance and that is I am aware of all charges More

If I could give them no stars I would This was the worst service I have ever had in my life. I will not purchase anything or have this dealer service my cars ever again. They were rude dis This was the worst service I have ever had in my life. I will not purchase anything or have this dealer service my cars ever again. They were rude disrespectful and unprofessional More

Unexpected services!!! I came for an oil change and they saw a broken hose where antifreeze was spraying...I did not notice and the care manager Steve relayed he could not l I came for an oil change and they saw a broken hose where antifreeze was spraying...I did not notice and the care manager Steve relayed he could not let me leave with such a serious issue and I am glad. He even worked with me on the bottom line. I am so thankful!!! More

Brake The guy was not professional at all I went to the guy to ask him when my car going to be ready the guy said you have no appointment what do you want m The guy was not professional at all I went to the guy to ask him when my car going to be ready the guy said you have no appointment what do you want me to do skip everyone else and take your car I said sir I never said that I have to go to work I just want to know how much time I have left I was there for three hours finally he said your sensor not working I’m waiting for the answer from your dealer I said you know what gives my car. Not the Mechanician it’s the guy that need your information and the bill paper More