Route 22 Toyota

👍👍👍👍 Awesome service i should say coz its our first time to bring our car for service . . . But a lot to be corrected to our used nissan rouge in which i m Awesome service i should say coz its our first time to bring our car for service . . . But a lot to be corrected to our used nissan rouge in which i myself need to change it . Like : wifer blade , car antenna was broke , cup holder broke and 1 floormat is missing . . . Hoping that on our next visit this broken pieces and missing will be replaced by d service dept. coz we didnt buy this as is you know ? ? ? Thank you ! More

Very good customer service. The guys is very patience and understanding they’ll take time to explain everything. They’ll very professional by helping us get the best car. The guys is very patience and understanding they’ll take time to explain everything. They’ll very professional by helping us get the best car. More

The purchasing of a new car I'm very satisfied and surprised how fast the whole procedure was thanks Toyota 22 for being so efficient, The salesman wasn't annoying, the manager I'm very satisfied and surprised how fast the whole procedure was thanks Toyota 22 for being so efficient, The salesman wasn't annoying, the manager was very pleasant and the person in charge of the finance was very knowledgeable and gave us the lowest interest rate. More

Satisfying The services center is well organized with employees who provide great customer service. My sales person from when I first bought the car was Victor C The services center is well organized with employees who provide great customer service. My sales person from when I first bought the car was Victor Cardona and he helped me out beyond my expectations. His manager Milton was also helpful and patient with me in making my decision when I first brought my vehicle last August. I was fortunate enough to run into Victor again during my service and I was in and out of there as fast as possible. I appreciated Victor's warm welcome and polite friendly manners. However the dealership on route 22 I wouldn't ever step foot in again. The management there is horrible and customer service is the worst I have experienced. This is due mostly to two (2) people, Ilya and Najy. Najy first told me they don't do t&lc plates, and then when I said I have the money for the 13% downpayment his statement changed to we'll take care of everything. He even said I will get the plates within a week. However I didn't get me plate for over 2 months and ended up paying out of pocket and getting the plates myself. This is all thanks to Ilya in finance. I kept calling and asking him is he needs additional paper work and why are my plates taking so long he always replied with I am taking care of it. I was provided with regular plates instead of T&lc plates and when I spoke to Ilya he said I had to return the regular plates to the dealership in order to get the t&lc plates. Mind you I come from Brooklyn evertime I have to come to the dealership. After returning the regular plates to Ilya,He never sent the back to the dmv. Which the Dmv charged me for every day those plates where without insurance. During this process I wasn't even able to drive my vehicle because my temporary plates expired and I was refused new ones. I'm the end I ended up waiting a day at the TLC office, getting another plate letter, and wasting a day at the dmv paying of fees due to Ilya's actions of never returning the plates to the dmv. One word the I associate with the Route22 Dealershiis SCAM. More

Leased my 3rd suv with Toyota Route 22 I leased a 2019 Toyota Highlander. This 3rd time was a breeze. We were accommodated very well. We are very happy with our new car. I leased a 2019 Toyota Highlander. This 3rd time was a breeze. We were accommodated very well. We are very happy with our new car. More

Great Process Easy process and straight to the point. We needed specific numbers and although the APR was way too high even with excellent credit, we were able to s Easy process and straight to the point. We needed specific numbers and although the APR was way too high even with excellent credit, we were able to secure a solid lease. More

Satisfied I got my rotors, brakes and drivetrain belt replaced. The wait took as long as expected and the price was as high as expected. You guys should give I got my rotors, brakes and drivetrain belt replaced. The wait took as long as expected and the price was as high as expected. You guys should give a discount if you get 2 or more services. I paid over $700.00 with no discount. You should have better service offers if you want customer's to continue to buy your cars and use your service centers. More

Busy, busy, busy Service area was busy, it took 1.5 hours for routine maintenance. Your new waiting area is big and sparsely decorated. A lot of chairs, a lot of peopl Service area was busy, it took 1.5 hours for routine maintenance. Your new waiting area is big and sparsely decorated. A lot of chairs, a lot of people. Seems cold and impersonal. Customer names are just yelled out. I’ve owned all types of cars, used all types of service areas. Yours is not great. Only thing free to your customers is the air they breathe and a cup of coffee with fake cream. Would have been nice to meet the service advisor! More

Service to Improve Well, the service started out great until it was time to pickup my car. After I was driven back to the service station NO ONE brought my car to me. Well, the service started out great until it was time to pickup my car. After I was driven back to the service station NO ONE brought my car to me. I had to walk outside thru the gates to get my car which was a little dirty inside but nothing a wipe didn't take care of. I have never experienced that kind of non-service before but I am thankful for the car wash. More

Very accommodating My car wouldn’t start & road service could not open good to give jump. Mike Ventura came to my house, jumped my car and drive it to Toyota. Who makes My car wouldn’t start & road service could not open good to give jump. Mike Ventura came to my house, jumped my car and drive it to Toyota. Who makes house calls in 2019? No one. Mike is the reason that I stay with Toyota Hillside. More