Route 22 Toyota

Excellent From the time i got to the dealershipto the time I received the tutorial from Stacy on how to use the technology inside the vehicle, there was nothing From the time i got to the dealershipto the time I received the tutorial from Stacy on how to use the technology inside the vehicle, there was nothing but professionalism and excellence from the staff. Mr. Billy Yoo showed us that we too can drive sucn have such an exceptional vehicle. The finance manager who assisted us made us feel at ease through out the process. We will certainly recommend the dealership to our friends and family. Bravo to the staff at Route 22 Toyota!!! More

Not happy with your loaner policy First of all a asked several days prior for a loaner vehicle if my car was gonna be there for awhile. This is the first and last dealer that service First of all a asked several days prior for a loaner vehicle if my car was gonna be there for awhile. This is the first and last dealer that service my car and use a loaner car to drop me off at a rental car place and I’m forced to pay out of my pocket for a car while they work on my car. I return the rental car and they bring me back to the dealer. You guys should explain what kind of crazy service you are doing when leaving your car and expecting a loaner car. And if you don’t have a loaner then pick up the bill the customer has paid to use your company. Or simply use more of the thousands of cars in your lots for more loaner. More

Went back on buyers agreement I was promised free oil changes for the life of the car when buying, and when I went the 5th time, they tried to charge me for it, against the agreeme I was promised free oil changes for the life of the car when buying, and when I went the 5th time, they tried to charge me for it, against the agreement. The salesman could see they did 4 for free, but could not find a reason not a contract to do this one for free. Needless to say, never coming back here again, if they decide they can just go back on a written agreement on a whim. Complete foolishness. More

Fast and haggle-free service experience. Appreciated that the person in the service department, didn’t try to pressure me into doing other types of unnecessary services to be done to my vehic Appreciated that the person in the service department, didn’t try to pressure me into doing other types of unnecessary services to be done to my vehicle. More

Fast Service Was in town my service vehicle light came on gave the dealership a call to see if appointment was needed they said come on by when ready. Had me in an Was in town my service vehicle light came on gave the dealership a call to see if appointment was needed they said come on by when ready. Had me in and out under 30 minutes, More

Wasting a lot of time service not performed professionally Wasted 5 hours of my day for a 45000 service. After picking up my car had dirty gloves and black rubber pieces on my seat. Didn't get my car washed Wasted 5 hours of my day for a 45000 service. After picking up my car had dirty gloves and black rubber pieces on my seat. Didn't get my car washed and never got a response from manager More

Fast Service The wait time was quick. Steven was friendly and very honest about the service that needed to be done with my car. I will definitely be bringing my ca The wait time was quick. Steven was friendly and very honest about the service that needed to be done with my car. I will definitely be bringing my car back to Rt22 Toyota. More

DAMAGED MY CREDIT! Salesman and general manager promised to pay the last 2 payments of my lease with Dodge if I got a new lease with them. Now my payments are 2 moths l Salesman and general manager promised to pay the last 2 payments of my lease with Dodge if I got a new lease with them. Now my payments are 2 moths late and my credit score went down significantly. Have called numerous times to try to fix this issue and have been told it will be paid. Horrible customer service from the salesman to the general manager. More

Service Raul is very thorough and attentive to all my needs when I take my truck fir service. The mechanics are excellent and treat my truck like it was their Raul is very thorough and attentive to all my needs when I take my truck fir service. The mechanics are excellent and treat my truck like it was their own. More

AMAZING EXPERIENCE Everyone went above and beyond to make sure we had a smooth experience. Made sure we found the perfect vehicle for my family. Beyond impressed and Nel Everyone went above and beyond to make sure we had a smooth experience. Made sure we found the perfect vehicle for my family. Beyond impressed and Nelson was an exemplary Finance Manager. Thank you for everything! More