Route 22 Toyota

Terrible customer service December 2017 My family has had problems with this specific dealer all the time. My husband bought a 2015 toyota camry, everything was fine, they tol December 2017 My family has had problems with this specific dealer all the time. My husband bought a 2015 toyota camry, everything was fine, they told him he would get 0%APR for his good credit score. He closed the deal, when we went back for financial services they told him they can't give him the 0%APR because he only had a work permit (Luis) the sales person had told him that he didn't need it. My husband ended up getting the car with a 3.0%APR... Anyway after he got the car, everytime he would go to service for an oil change he would have a problem, from rude and poor customer service to them changing pieces thay they weren't supposed to change in the car and scratching the car and on top of that charging him for it. The good thing is that there was a witness but otherwise he would of had to pay for the scratch and the piece that they broke and changed by mistake. Even the manager from service was very rude to my husband accusing him of lying. Every service always had horrible customer service. I am very happy now with a HONDA PILOT we got at Planet Honda. Thank God to not deal with toyota. My mom and stepdad got a 2015 RAV-4 as a lease, on 2017 they decided to change the vehicle to a 2017 RAV-4 on August. It is December and my mom got a letter from COLLECTIONS!! Saying she owns Toyota $10,000 she went to Toyota (route 22) to see what was the issue. LUIS says he doesn't know why they are charging her that. After us figuring out and realizing that when my mom changed her vehicle (the leased one) Luis did not send the full payment of the termination of the lease. The balance of the previous car was $7146.25 and toyota sent a payment of $5111.18 leaving a balance of $2460.96 Which was the dealership's responsibility to pay. This affected my mom's credit and they are not finding any solution to this. This is by far the most horrible dealership, they don't care about their customers. They are just money hungry, they will sell you with lies and after the seal a deal they will treat you horribly! I want to make sure people read this because it is incredibly irresponsible for toyota to even mess with people's credit. THIEFS! 05/19/18 Update: I wrote this review on December of 2017 with them promising they would fix this. They pretty much called us very upset, threatening us to remove the review because otherwise they would not fix the problem. We took down the review but we never got the issue fixed after I spoke to them they told me they would only be able to pay half of what they were billing my mom and that they would fix the credit issue which never happened. Save yourselves so much stress from this dealer. More

poor customer service Went in for routine maintenance. Customer service agent asked if I wanted to do spring time up as part of my routine service. I said no. So He made m Went in for routine maintenance. Customer service agent asked if I wanted to do spring time up as part of my routine service. I said no. So He made me sign a form stating I was refusing all recommended services. I requested him to give me status of my brakes. Instead of speaking to me after the multi point inspection, just an oil change was done and he came to me to check out. I was very surprised and asked about the status of the brakes. That's when he said the tyres were Low in tread and brake pads needed replacement. I asked for some more info on the tyres and he was clearly not happy to have to take me to the car to show me. While I was still talking, he left the car idling and walked away to get me to the register to check out. Tried talking to the manager who seemed to support the customer service agent. I need to get tyres and brake pads done and they didn't seem inclined to get my business and have the work done there. More