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Route 22 Toyota
Hillside, NJ
1,656 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,656 Reviews of Route 22 Toyota
September 06, 2018
Targeted as unsuspecting female I took my car into this dealership as I’ve done many times before, my prior experience before this one was bad but none the less I still took my car i I took my car into this dealership as I’ve done many times before, my prior experience before this one was bad but none the less I still took my car into this dealership as it’s convinently located near my place of work. I took my car in as I heard a loud pop from my tired followed by a flatting noise, as I came out of my car my tire was not flat (even though it sound as if it was initially). I proceeded to take my car to the dealership as I continued to hear the noise as I drove. I left my car at the dealership and 3 hours later they had call and said that they could locate the issue that causing the problem. I was then encourage to get a diagnostic done on my car for further detail to find what the issue was (but why would I need a diagnostic preform on my car when my check engine light was not even on) no worries because in the past my I’ve never paid for a diagnostic. HOWEVER, this time I was told that I’d need to pay $149 but not worry because if any issue was found it would go towards my service IF I had choose to have whatever they found done as the dealership. AGAIN, I’m thinking but my check engine light was never on and why would I even need it....and how incompetent could a whole fleet of service workers be that 3 hours of having my car they couldn’t find what the noise was coming from my tire? I then proceed to entertain the idea of me getting a diagnostic perform and what could possibility of them finding anything....I was then told worse case senario it could be something (can’t rememeber what) BUT the price tag including labor would round off to about $770 (somewhere along that price range) but not to because the money I would pay for the diagnostic would be deducted. After careful thought I had decline because I wanted a second opinion. Fast forward next day I took my car to another mechanic who INFORM ME that a nail had gotten into my tire (the initial pop noise) and that my rim was bend and that the combine two caused the noise I was hearing. I’m in utter disbelief that I’ve been cmount to this dealership sense I’ve had my car and that I could have been taken full advantage of if I’d not opt for a second opinion. More
by LeeHarry
Verified CustomerEmployees Worked With
John Ravonafsky
September 05, 2018
My experience was good Fast service, no need wait too long between scheduling and the day of the appointment, keep us updated while the car is there. I reccomend. Fast service, no need wait too long between scheduling and the day of the appointment, keep us updated while the car is there. I reccomend. More
by Sandra1976
Employees Worked With
Raul Urges
September 05, 2018
Very Good Experience The service center is very clean with good sitting arrangements. The Service center managers are easily accessible and the job was completed within an The service center is very clean with good sitting arrangements. The Service center managers are easily accessible and the job was completed within anticipated time. More
by JIGNESH_75
Employees Worked With
John - Service manager
September 05, 2018
Amazing and on on point Kevin and Sebastian went out of their way to make sure I was well taken care of with my car needs. They explained what was going on every step of the Kevin and Sebastian went out of their way to make sure I was well taken care of with my car needs. They explained what was going on every step of the way and outlined everything for me. Kevin was all smiles and very friendly, making me feel welcome and happy to be having my car serviced. More
by AMYROSE127
Employees Worked With
Sebastian sanches, Kevin , Kathy Andrade
September 05, 2018
Great experience The service is great , Everything is very clear and no hidden fees I trust them very much and I will recommend it to everybody and I will use them a The service is great , Everything is very clear and no hidden fees I trust them very much and I will recommend it to everybody and I will use them again More
by ADO129
Employees Worked With
Anthony Walker, Luis Pinos, Cesar Escobar
September 05, 2018
Fine experience look forward to coming back Very friendly clean atmosphere. They answered all my questions and the wait wasnt very long. It is very close to my house and i enjoyed sitting in tg Very friendly clean atmosphere. They answered all my questions and the wait wasnt very long. It is very close to my house and i enjoyed sitting in tgevwairibg area . More
by Artteacher59
Employees Worked With
Sandie Henry, Alwyn Dlouglas, Keith Oxford, Malcolm Gamble, Adriana Gomez, Asmat Amin, Feraz Jaber, Ignacio Menyou, Carlos Midence, Kathy Andrade
September 04, 2018
Bad Service bad service does not work, when it sells you, they forget you.In the end they treated me like the worst, they do not know how to take care of people, bad service does not work, when it sells you, they forget you.In the end they treated me like the worst, they do not know how to take care of people, they charged me for something I did not have, I definitely would not recommend nadien never serve again More
by ALBERT.HYDE10933
Employees Worked With
Ilia Pilmenstein, Elmer Portillo, Max Kifayeh
September 03, 2018
very bad experience no system for informing clients that the car is done...if i did not see my car park outside, i will be probably be waiting longer.. no system for informing clients that the car is done...if i did not see my car park outside, i will be probably be waiting longer.. More
by rma
Employees Worked With
i don't remember his name
September 03, 2018
This guys are great took there time to explain everything I would recommend everyone to come in and experience what I did . This guys are really go . They only do what your car needs. That’s nice I would recommend everyone to come in and experience what I did . This guys are really go . They only do what your car needs. That’s nice More
by APONCE5961
Employees Worked With
Alex Cancela, Billy Yoo, Danny Veli, Cesar Escobar
September 03, 2018
Needed sensor, was in stock, did job and replaced o.e. part To have the part in stock and do it all in one visit is very convenient. Newly redone service center is a high tech pleasure and automated computer ch To have the part in stock and do it all in one visit is very convenient. Newly redone service center is a high tech pleasure and automated computer check in by license plate makes a,scheduled service visit easy. Certified ASE mechanics signing off on job makes for fixing the responsibility eliminating callbacks. From entry to exit, the dealer service is pleasant and it is with the up most confidence that I trust the servicing of my twenty year old V6 XLE Camry to the service department of this dealership. Have been a service customer here for over twelve years. Unfortunately, the coffee machine never has any hit chocolate in the packet for dispensing. No name of employee with whom I worked on this visit appears on your drop down service employee list. So can not name. Worked with John, Danny's cousin. To be accommodated on the Saturday of Labor Day weekend is a pleasure. More
by JONNY 1
Employees Worked With
Not on list, John, Danny's cousin, Danny Veli
