Route 18 Chrysler Jeep Dodge Ram - Service Center

Thank you to Jeff Henry! Attentive, very professional and took care of all my RAM's issues! It's the people who makes a dealership worth 5 stars. took care of all my RAM's issues! It's the people who makes a dealership worth 5 stars. More

Always courteous and you are not sitting here all day. Micheal was professional! He kept me up to date on the service. Definitely worth the 35 minute ride for service issues. Micheal was professional! He kept me up to date on the service. Definitely worth the 35 minute ride for service issues. More

They are slow and don’t have good communication between employees and the customer suffers for that. I rather go to Fullerton on 22 but is just far. employees and the customer suffers for that. I rather go to Fullerton on 22 but is just far. More

Customer Service has declined. I can never get through to anyone without leaving a message, it takes a a long time to hear back from anyone and texting isn’t used. I’m also disappointed they took away th to anyone without leaving a message, it takes a a long time to hear back from anyone and texting isn’t used. I’m also disappointed they took away the pay over the app feature. That was super convenient. They also mixed up my car and told me one thing then called and said something else and it took 2 days for service. It was a very inconvenient experience. When I went to pick up my van, there was only one person there and it took a very long time. Not happy with this visit at all. I would recommend the service sept/mechanics but the customer service dept. needs to get it together. Also when I called to make my appointment, the lady couldn’t even schedule me because she was working from home. What’s the point of answering the phone then if you can’t help me. Disappointed!! More

Wonderful service, pleasant and helpful people! They were very clear on what the problem was, if I had any questions they were there to answer right away! Very satisfied very clear on what the problem was, if I had any questions they were there to answer right away! Very satisfied More

Service dept. Is great . they always take good care of my truck and me. I've also leased and bought 4 vehicles there. Very pleased with the sales people . truck and me. I've also leased and bought 4 vehicles there. Very pleased with the sales people . More

The Service I had was excellent well taken care of with definitely well come back again service was prompt in and out and very pleasant definitely well come back again service was prompt in and out and very pleasant More

I’ve been there before and I’ve been satisfied with their services. However during my last visit relates to a recall, I asked them to check my headlights to offer me a solution to improve the lights that Che services. However during my last visit relates to a recall, I asked them to check my headlights to offer me a solution to improve the lights that Cherokee has, and they declined if I didn’t pay $145 for diagnosis. What Diagnosis? I was just asking for a suggestion to improve the lights of the car that has bee poorly designed with its headlights and because my car didn’t have warranty then they wouldn’t spend a minute with me without paying “diagnosis fee”. I was absolutely disappointed for their non sense. More

No matter how many times I have visited the dealership everyone has been gracious and very helpful. This past time Chris showed his true colors helping with the issue I had. From the service writers to D everyone has been gracious and very helpful. This past time Chris showed his true colors helping with the issue I had. From the service writers to Denise who is truly the asset of the service department, KUDOS to them ALL!!! More

Route 18 Chrysler Jeep and Ram is outstanding I give them five stars and Kevin makes it a 10 star Kevin kept me up-to-date on the progress of my vehicle being repaired five stars and Kevin makes it a 10 star Kevin kept me up-to-date on the progress of my vehicle being repaired More