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Route 18 Chrysler Jeep Dodge Ram - Service Center

East Brunswick, NJ

3.3
618 Reviews

618 Reviews of Route 18 Chrysler Jeep Dodge Ram - Service Center

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June 25, 2021

The servise was fast and efficient the performance of the job that was done plus additional questions and concern about the car issues was perfect More

by CCASTILLO8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Jun 28, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the great review! We are glad to hear of your experience working with our team! Thank you for being a loyal customer to us, we appreciate your business.

June 24, 2021

Matthew made me it avery easy and fun experience. Definitely would recommend it to my friends. More

by selviasbarsom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Bruno
Jun 25, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the five-star review! We hope to see you again in the future!

June 22, 2021

Took a bit longer than expected but everyone was friendly and patient More

by Jginalee04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryt Gandarinho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your honest feedback. We apologize for any delay you experienced.

June 19, 2021

Good communication leads to a positive outcome , by explaining the service issues and resolving them in a open and truthful way. That's been my experience for many years, with this service department. More

by chiselpoint
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Jun 21, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience! It is a pleasure to be able to assist you! We hope to see you soon.

June 17, 2021

Just had my side mirror replaced. In and out within one hour, greatly appreciated . Michael from service department was very friendly and helpful answering all my questions with a smile… More

by Derylmoller
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael from service department
Jun 21, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your review! It is a pleasure to hear that our team assisted you throughout your visit. We hope to see you here again in the future!

June 17, 2021

The service was perfect very friendly and professional everybody there are great from sales to service to front desk they are ready to assist in any professional way, I recommend to everyone. More

by TRININORA1011
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sophia Saracino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Mazza , Javier Columbie
Jun 17, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your 5-star review! We are glad to hear of your experience and look forward to seeing you again in the future.

June 17, 2021

it was good customer service . the person that helped me was friendly and nice. he recommend few suggestions which was greatly appreciated. I will def come back again. More

by whitetoast71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Jun 21, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your review! It is a pleasure to hear that our team assisted you throughout your visit. We hope to see you here again in the future!

June 15, 2021

Service Departemet is careless, my car now there for one week, to install leather seat cover and some accessories, they called me to pick up my car, unfortunately I drove 2 hrs snd nothing happened in my ca More

by Farid
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Lardieri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Front desk is very rude , Christopher Toth
Jun 17, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Good afternoon. Thank you for taking the time to bring this review to our attention. We are sorry to hear of your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please give me a call directly. I look forward to hearing from you. Kind regards, Christopher Lardieri Service and Parts Director 732-387-2601

Jun 17, 2021 -

Farid responded

Give me your extension or email please, I called this number but I can’t reach you , or please call me at my number in my file you have , and here is again 2168168754 Thanks for the reply, I hope you can help me return my car back.

June 10, 2021

Rt 18 Jeep is tops. The service dept treats its customers courteously and very efficiently. My visit was to replace a tire and it was done quickly and with a smile by me and the customer service a More

by Jeep2346
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Jun 10, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your review! We are glad to have you as our customer. Looking forward to seeing you again soon!

June 09, 2021

Service doesn't return a phone call the same day when a question is asked on work that's being done, especially on a friday! Had to wait until monday. Took an extra three days for 2 new tires and alinement More

by plozak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Hedges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Good afternoon. Thank you for taking the time to bring this review to our attention. We are sorry to hear of your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please give me a call directly. I look forward to hearing from you. Kind regards, Christopher Lardieri Service and Parts Director 732-387-2601

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