Route 18 Chrysler Jeep Dodge Ram - Service Center

I dropped off my Jeep for a 10am appointment on a Wednesday they didn’t get to my Jeep and kept it overnight. The next day they called me to tell me it won’t be done till the following week without o Wednesday they didn’t get to my Jeep and kept it overnight. The next day they called me to tell me it won’t be done till the following week without offering me a loaner car. I even requested a loaner a car and I was told they had no loaner car. After I complained a miracle happened my jeep was done within a half hour of my complain with a result of they could not find anything wrong. My concern was unfounded. I still hear the noises I complained about. I have no doubt that the service on my Jeep was rushed. I can’t get over they wanted to keep my Jeep for over a week just for an oil change, tire rotation and to check noise when the ac is on. I will be looking for a new place to service my vehicle. More

Misleading information has been provided and my car still NOT WORKING and been parked by my house and I can’t use it and FYI this is BRAND NEW CAR NOT WORKING and been parked by my house and I can’t use it and FYI this is BRAND NEW CAR More

Good service, but unsure if what was done to the jeep was 100% necessary though. The price was much higher than anticipated and seems off. 100% necessary though. The price was much higher than anticipated and seems off. More

I brought in my car with many issues on Monday June 28. The car wasn’t even touched or diagnosed until Wednesday. Than parts were ordered. They held on to my vehicle for 10 days. That Friday I called the d The car wasn’t even touched or diagnosed until Wednesday. Than parts were ordered. They held on to my vehicle for 10 days. That Friday I called the dealership and received an answer that I was shocked that anyone would say to a customer when I asked for a loaner car after a week of not having a car. The manager told “ you got to do what you got do” that was in reference that I have three kids and I had to walk both ways to bring them to a bus stop. Last week was the week that it was 99 degrees every single day. That is totally unacceptable and disrespectful for anyone to say. I told him Iam sure if your wife had car issues you would make sure she had a loaner car sitting in your drive way. That manger name is Chris. Horrible customer service. The next day I spoke with Kevin Mullan, he is the service advisor who came to work on Saturday and still saw my car sitting in the lot. He was amazing. He went above and beyond and found me a loaner vehicle that I had until today when my car was ready. Kevin was such a help and understanding of why i needed the car. Three kids walking during a heat wave is not fun. More

My recent service at Rt 18 Chrysler Jeep was excellent. Staff was friendly and knowledgeable. I would highly recommend this dealership for all your service needs. Staff was friendly and knowledgeable. I would highly recommend this dealership for all your service needs. More

Everyone in service is awesome. Can't say the same for the terrible sales department... If sales was honest, this would be my go to dealer. the terrible sales department... If sales was honest, this would be my go to dealer. More

Great service wonderful staff will be back again and recommend recommend More

Great service and convenience. Prior night drop was great. Would recommend to others. great. Would recommend to others. More

Great customer service, efficient and knowledgeable Recommendations were reasonable Vehicle was serviced in a timely manner and assistance was also recommended for me to get back to work Recommendations were reasonable Vehicle was serviced in a timely manner and assistance was also recommended for me to get back to work More