Route 18 Chrysler Jeep Dodge Ram - Service Center

I brought in my car with many issues on Monday June 28. The car wasn’t even touched or diagnosed until Wednesday. Than parts were ordered. They held on to my vehicle for 10 days. That Friday I called the d The car wasn’t even touched or diagnosed until Wednesday. Than parts were ordered. They held on to my vehicle for 10 days. That Friday I called the dealership and received an answer that I was shocked that anyone would say to a customer when I asked for a loaner car after a week of not having a car. The manager told “ you got to do what you got do” that was in reference that I have three kids and I had to walk both ways to bring them to a bus stop. Last week was the week that it was 99 degrees every single day. That is totally unacceptable and disrespectful for anyone to say. I told him Iam sure if your wife had car issues you would make sure she had a loaner car sitting in your drive way. That manger name is Chris. Horrible customer service. The next day I spoke with Kevin Mullan, he is the service advisor who came to work on Saturday and still saw my car sitting in the lot. He was amazing. He went above and beyond and found me a loaner vehicle that I had until today when my car was ready. Kevin was such a help and understanding of why i needed the car. Three kids walking during a heat wave is not fun. More

My recent service at Rt 18 Chrysler Jeep was excellent. Staff was friendly and knowledgeable. I would highly recommend this dealership for all your service needs. Staff was friendly and knowledgeable. I would highly recommend this dealership for all your service needs. More

Everyone in service is awesome. Can't say the same for the terrible sales department... If sales was honest, this would be my go to dealer. the terrible sales department... If sales was honest, this would be my go to dealer. More

Great service wonderful staff will be back again and recommend recommend More

Great service and convenience. Prior night drop was great. Would recommend to others. great. Would recommend to others. More

They are easy to work with. Very helpful and friendly. Easy to make appointments. Get the job done fast and explains what has to be done Easy to make appointments. Get the job done fast and explains what has to be done More

Great customer service, efficient and knowledgeable Recommendations were reasonable Vehicle was serviced in a timely manner and assistance was also recommended for me to get back to work Recommendations were reasonable Vehicle was serviced in a timely manner and assistance was also recommended for me to get back to work More

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Very good service. Its very quick, and efficient. Clean and pleasant. and pleasant. More

Lack of communication and professionalism within staff. Staff does not explain problems clearly and there is no way to get in contact with them. Unless you are 100% sure what is wrong with your car, or jus Staff does not explain problems clearly and there is no way to get in contact with them. Unless you are 100% sure what is wrong with your car, or just going for an oil chnage, do not go here, they are not going to make you feel comfortable. More