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Route 18 Chrysler Jeep Dodge Ram - Service Center

East Brunswick, NJ

3.4
614 Reviews

614 Reviews of Route 18 Chrysler Jeep Dodge Ram - Service Center

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August 08, 2021

Despite having an 8am appt on a Monday, it took 3 days for my car to get serviced. I was told it would take 2-3 days to run a diagnostic but nothing was done until the third day. What is the point of maki More

by CRAFTGIRL5586
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
Aug 09, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Good afternoon. Thank you for taking the time to bring this review to our attention. We are sorry to hear of your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please give me a call directly. I look forward to hearing from you. Kind regards, Christopher Lardieri Service and Parts Director 732-387-2601

August 07, 2021

I was very pleased with the service at RT.18, Jeff was a pleasure to deal with, there was an odd problem with my car and Jeff did everything possible to fix the issue and did it quickly, this is definitely More

by MSALZANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to review us! It is a pleasure to be able to assist you. We hope to see you again in the future!

August 07, 2021

Got a brand new durango from this dealership. Has 1000 miles and has an engine problem. I spoke to the manager who never got back More

by jjrobinsondc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Lardieri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Aug 09, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Good afternoon. Thank you for taking the time to bring this review to our attention. We are sorry to hear of your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please give me a call directly. I look forward to hearing from you. Kind regards, Christopher Lardieri Service and Parts Director 732-387-2601

August 06, 2021

Pleased with the efficiency. Michael in service kept in Pleased with the efficiency. Michael in service kept in informed in a timely manner throughout and my car was repaired to my satisfaction. I was impr More

by edwardchristie111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael in service
Aug 06, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your review! We are glad to hear of your 5 star experience while visiting us. See you again!

August 05, 2021

They performed an oil change on my car and checked if the car needed anything else and sent me on my way. They communicated well and got me a lift to and from till my car was ready. Great experience! More

by abbyprato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Aug 06, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your review! We are glad to hear of your 5 star experience while visiting us. See you again!

August 05, 2021

Always great service, recommended to others, friendly and experienced staff, work is done fast and I never experienced any issues with the service .. will be back again and again More

by myaleah1004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
August 04, 2021

Jeff Henry in the Service Department once again helped me out of a jam, flat tire. As always he was concerned and very pleasant to deal with. He values the customer and does all he can to satisfy them. Than More

by Pietrina Drager
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your review! We are glad to hear of your 5 star experience while visiting us. See you again!

August 03, 2021

This is the best Jeep dealer in Central NJ. I came here after several horrible experiences at Freehold Chrysler Jeep, and have been super impressed every time. It is well worth the drive to visit this deal More

by AR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Toth
Aug 04, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for reviewing us! We are glad to hear of your experience and we hope to work with you again in the future!

August 03, 2021

It was a great experience from beginning to end. Everyone was extremely helpful and pleasant. I highly recommend Route 18 to friends and family for all their service needs. More

by mastro1125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Aug 04, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for being our customer! We appreciate your five-star review regarding your visit to us. We look forward to working with you again soon!

August 02, 2021

I had a miscommunication issue previously but this visit I was in and out made the experience a pleasant one! Will continue to go there for all my future service appointments More

by ajlwill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harley
Aug 02, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your kind words! We are glad to have you as our customer and look forward to seeing you again!

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