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Route 18 Chrysler Jeep Dodge Ram - Service Center

East Brunswick, NJ

3.3
618 Reviews

618 Reviews of Route 18 Chrysler Jeep Dodge Ram - Service Center

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October 05, 2021

it was a pleasure staff super nicegot me in and it was a pleasure staff super nice got me in and out awesome job thanks More

by lauracollura
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Oct 06, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience! We are thrilled to hear of your visit and look forward to seeing you again in the future!

October 04, 2021

Very friendly and answer all questions . Work done in timely manner. Waiting room was comfortable. More

by mrspeanut100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 06, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience! We are thrilled to hear of your visit and look forward to seeing you again in the future!

October 02, 2021

I made an appointment for a recall repair dropped of the car, which is a 40 minute round trip, with no loaner car. While it was there I requested the complimentary oil change and tire rotation. They called More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Oct 04, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Good morning, Jim. Thank you for taking the time to bring this review to our attention. We are sorry to hear of your negative experience and would like to further discuss your experience in more detail. At a moment of your convenience, please give me a call directly. I look forward to hearing from you. Kind regards, Christopher Lardieri Service and Parts Director 732-387-2601

September 30, 2021

I unfortunately got a nail in my tire and only had my renagade 4 months. Mike in service took care of me with a new tire and helped me with the jeep credit card to pay for it. It takes the sting out alit More

by Cuznfromnj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike service and Jeremy sales
Oct 01, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

We are sorry to hear about the nail in your tire! It is our pleasure to be able to assist you in getting a new tire on your vehicle... Please let us know if we can ever assist you in any other way. Safe travels!

September 29, 2021

Great experience at Route 18 Dealership . All staff was very professional. Gret job,, great job More

by Lulu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Sep 30, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your wonderful review! We are glad to have you as our customer.

September 27, 2021

Quick, reliable service and had me in and out. Loved the customer service here. Thanks for the amazing service! More

by theadiewhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sophia Saracino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Zarillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riverside Partners
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Columbie, Christopher Toth, Alicia Alonso
Sep 28, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your wonderful review! We are glad to have you as our customer.

September 23, 2021

Gave me an appointment last minute and got the work done that day, called right away to pick up. Even offered me a ride home! More

by BLUMARUBINBR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Sep 24, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the five-star review! We are so glad to hear of your experience and hope to see you again!

September 23, 2021

Took my car in as a stand by in an emergency and resolved the issue in good time. More

by davionsm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the five-star review! We are so glad to hear of your experience and hope to see you again!

September 22, 2021

they listened, took care of me efficiently and Provided me with a awesome loaner I will definitely come back. Considering trading my car in there. More

by drshavonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sophia Saracino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Toth
Sep 22, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the great review! We are happy to be able to assist you.

September 21, 2021

Bad, advisor Jeff Henry hang up on my face while I was talking on phone 📞 More

by abhinav2800
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeffrey Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Route 18 Chrysler Jeep Dodge Ram responded

It is unfortunate to see your review as you modified your own exhaust, and voided warranty on it. The safety of our employees is one of our top priorities, and we do not tolerate foul language or disrespect of any kind, both of which you took part in. At this point we are no longer able to assist you now or in the future. We wish you the best with your vehicle repair needs. - The Staff at Route 18 Auto

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