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Route 18 Chrysler Jeep Dodge Ram - Service Center
East Brunswick, NJ
618 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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618 Reviews of Route 18 Chrysler Jeep Dodge Ram - Service Center
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February 10, 2025
Easy to get to -very clean - staff is superb! Service is great - sales is terrific- Service is great - sales is terrific- More
by seadolphin34
Verified CustomerEmployees Worked With
February 06, 2025
I made an appointment to have some issues repaired that I was having with my 2019 Dodge Durango GT . Once it was dropped off ,Jeff the shop manager kept me updated with any and all neccessary information th was having with my 2019 Dodge Durango GT . Once it was dropped off ,Jeff the shop manager kept me updated with any and all neccessary information that he felt I need to be aware of. They did amazing work and I recommend that anyone in the central NJ and surrounding areas who may own a Jeep, Dodge or Chrysler vehicle contact them if you want your vehicle handled properly and correctly. More
by Dgaines673
Employees Worked With
February 03, 2025
I had a service appointment for a drop off to diagnose my 24 Jeep and was told they couldn't look at it for 2 days. I asked for a loaner, sorry no loaner cars available till March 18th. Ok, so why would you 24 Jeep and was told they couldn't look at it for 2 days. I asked for a loaner, sorry no loaner cars available till March 18th. Ok, so why would you book an appointment for me today and tell it would be 2 days before they can even look at car? Why wouldn't you book the appointment for the actaul day you can actually look at it. Really pathetic treatment of your customers. They could have told me when booking the appointment that they couldn't look at it for 2 days. If you dont have the ability to look at it then don't book the appointment at that time. Isn't it common sense that's what an "appointment " means? Terrible dealer, I honestly hope they go out of business. More
by dajerseyrat
Employees Worked With
No clue.
January 29, 2025
This car dealership is practically robbing people! The voice on the car’s navigation system was too low, so I went there to have them take a look. They charged me $130 and even claimed they had alread The voice on the car’s navigation system was too low, so I went there to have them take a look. They charged me $130 and even claimed they had already given me a $50 discount. Unbelievable! The whole adjustment took less than five minutes, yet they still charged me $130. This is literally highway robbery with a license! After arguing with them for a while, they finally reduced the charge to $50. I will never go to this dealership again! More
by Simon
December 25, 2024
Horrible customer service. My 2024 jeep wrangler was dead. Had to get towed in. Couldn’t find anything wrong with it. Horrible customer service when asked about it. Sent me a My 2024 jeep wrangler was dead. Had to get towed in. Couldn’t find anything wrong with it. Horrible customer service when asked about it. Sent me a lame text saying they running diagnostics. Then my 75 year old mother had to get my jeep because I was stuck at work. The lady at service wouldn’t get off the phone and just handed her my keys without explaining the issues. I called and texted multiple times and no response. I won’t go back there or recommend anyone else. CEO was also sent email. More
by ppappas378
Employees Worked With
October 31, 2024
They were supposed to replace Driver’s door weatherstripping, they called me up told me car was ready. They didn’t even touch it and said it was done. my problem is not with the service writer weatherstripping, they called me up told me car was ready. They didn’t even touch it and said it was done. my problem is not with the service writer it’s with , whoever worked on my car or didn’t work on it More
by Ralphie0520
Employees Worked With
Michael nabinge
September 13, 2024
When I bought my car I dealt with Jeremy in sales, affable fellow. Is there for the customer but maybe not all the way. Will explain: I leased then had to purchase my Jeep Compass 2018. Well, take affable fellow. Is there for the customer but maybe not all the way. Will explain: I leased then had to purchase my Jeep Compass 2018. Well, take my advice before five years are up get rid of it. When you purchase, they do not tell you the vehicle has TWO batteries and when they fail, they really fail, and the dealer makes mucho money charging to fix them. When purchasing this should be disclosed to the customer that the vehicle has two batteries and are very expensive to repair, nearly $1,000.00. They reduced it by a mere less than $200. I spoke to previous owners of Jeeps, and they got rid of the Jeep when the battery and or batteries failed. Same with me. Bye, bye Jeep. DO NOT BUY JEEPS UNLESS YOU CAN AFFORD TO HAVE BOTH BATTERIES REPAIRED! Also, if you have any complaints whatsoever which I had in the beginning concerning aspects of my sale, management does not acknowledge receipt of your letters or reply. Managment is poor. My dealing is with Jeremy and he is a nice fellow just doing his job, but he should have told me there are two batteries and very expensive to repair but then he would lose a sale, and he does have a family to support. Really nothing against Jeremy, although I wish he would have told me the expense involved; also, from speaking to others the break down begins in year five of owning the Jeep. My Jeep FIVE years old. More
by mariarajan
June 18, 2024
Exceptional service with completing my vehicles oil change & tire rotation in a quick and timely manner. change & tire rotation in a quick and timely manner. More
by jerfields
Employees Worked With
April 25, 2024
Christian was on point. Communication, empathy, knowledge, followup and follow through. Referred me to Chrysler's customer service for other items and he was on point! Kn Communication, empathy, knowledge, followup and follow through. Referred me to Chrysler's customer service for other items and he was on point! Knows his stuff. VERY HAPPY with the outcome of what could have been very costly for me!!! THANK YOU CHRISTIAN! More
by Kat
Employees Worked With
Christian Corte
March 23, 2024
I had worst experience in this dealership for my Jeep service.I wish I could give 0 stars. I dropped off my Grand Cherokee 4XE on a Thursday 9 am and I was told it will take days to fix(I had 4WD and 2 service.I wish I could give 0 stars. I dropped off my Grand Cherokee 4XE on a Thursday 9 am and I was told it will take days to fix(I had 4WD and 2 recall). No call and update even after days, kept repeatedly calling and I was told parts will come and then they can fix it. Finally I got it on Friday morning. I dropped my Wrangler 4XE as well and they did not even touch the car for 3 days. I pulled the car out without servicing it and taking it to a different dealership. Unprofessional and no communication and do not have technicians to handle 4XE vehicles. Avoid this dealership and definitely 4XE vehicles. More
by Sas2106
