Route 18 Chrysler Jeep Dodge Ram

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your feedback and for the 5-star review! We’re glad to hear that Mike made the experience smooth and professional for you. It’s great to know the process was quick and pleasant — that’s exactly what we aim for. We truly appreciate your support and hope you enjoy your new vehicle!

Route 18 Chrysler Jeep Dodge Ram responded

Wow — 20 years and 9 Dodge Rams! That means the world to us. Your loyalty and trust speak volumes, and we’re incredibly grateful to have you as part of the family. Thank you for sharing your experience and we’ll be ready and waiting when it’s time for #10!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a great experience with us and that we could help you find the right vehicle within your budget. It was our pleasure to deliver it right to your doorstep! If you ever need anything in the future, don't hesitate to reach out. Enjoy your new ride!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience. We understand how frustrating it can be when vehicle concerns persist, and we take all customer feedback seriously. We want to clarify that your Jeep Grand Cherokee 4xe was brought to our service department twice, and during both visits, our certified technicians were unable to duplicate the concerns described. On one of those occasions, a Stellantis field engineer also inspected the vehicle alongside our team and confirmed that no issues were found at that time. As the vehicle has not been in our care in over two years, we encourage you to continue working directly with Stellantis Customer Care for further assistance and resolution. We remain committed to supporting our customers and appreciate your understanding.

kenred responded

Your response continues the same pattern of avoidance that has defined this entire experience — a complete refusal to accept responsibility or accountability for an obviously defective and unsafe vehicle. This dealership was informed immediately after purchase that the vehicle had severe and reproducible defects. The salesperson personally witnessed the issues, acknowledged them, and even went to plead with the sales manager on my behalf. The manager refused to inspect the car, refused to even step outside, and instead held up a business card and said, “Call the manufacturer.” That dismissive, scripted gesture represents everything wrong with how this dealership operates — passing blame to Stellantis, denying clear evidence, and abandoning the customer the moment a problem arises. all to protect a commision. The documentation and service records show that during service visits, your technicians drove fewer than 5 miles total — a distance insufficient to reproduce the air-conditioning failure, which occurs only after 20–50 miles of real driving. No tests were conducted under different lighting or weather conditions, despite pictures, videos and testimony of others and my written explanation that the HUD mirror misalignment causes dangerous veiling glare in tunnels, bridges, and daylight. Other Jeep service centers have since confirmed that the HUD mirror assembly is improperly installed and misaligned within its casing, projecting light and reflections directly into the driver’s forward line of sight. This is not a matter of opinion — it is a verified installation defect that creates a serious safety hazard and violates the manufacturer’s own design specifications. The air-conditioning system’s failure to maintain cooling and defrost capability has also been documented by other Jeep owners and linked to known safety-related recalls. For over two years, this vehicle has remained in Jeep’s custody. I have paid on a car that has been undrivable, unsafe, and unrepaired — all while caring for disabled children and elderly parents who depend on reliable transportation. The refusal of Route 18 Chrysler Jeep Dodge Ram to take accountability constitutes negligence, bad faith, and a violation of consumer protection and warranty laws, including the Magnuson-Moss Warranty Act and the New Jersey Consumer Fraud Act (N.J.S.A. 56:8-2). You were made aware of the problems immediately. You chose to ignore them. You now continue to misstate the record publicly rather than act in good faith. I therefore expect — as both a consumer and a citizen protected under New Jersey law — a full replacement of this defective vehicle or reimbursement of the purchase price, all towing fees, storage fees, rental car fees, banking finance fees insurance fees without further delay.

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for the kind words and for coming back to work with us again—we truly appreciate your loyalty! We're thrilled to hear that Ryan, Jason, and Alan each played a role in making your experience top-notch, smooth, and efficient. It means a lot to know you had another great visit with us, and we’re grateful to have you as part of the Route 18 family. Enjoy your new vehicle, and we look forward to seeing you again in the future!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your feedback and for leaving a 5-star review! We’re glad to hear you got into the car you wanted at a great price and that our team was able to guide you through the options. Enjoy your new vehicle, and thanks again for choosing us!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing such thoughtful feedback! We’re so glad to hear that Dan, Aaron, and Sophia each played a part in making your first lease experience a positive one. It’s great to know that Dan helped you find the perfect vehicle, Aaron worked hard to meet your expectations, and Sophia made the process easy and comfortable. That’s exactly the kind of experience we aim to provide. Enjoy your new Jeep, and thank you again for choosing us!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for the kind words and 5-star review! We’re thrilled to hear that Bryt took great care of you and truly listened to your needs. She’s a valued part of our team, and we’re glad she made your experience a great one. We appreciate your feedback and look forward to seeing you again!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience and for leaving a 5-star review! We're so glad to hear you found the right truck and that the process was smooth from start to finish. Enjoy your new ride, and don’t hesitate to reach out if you need anything down the road!

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the wonderful 5-star review Kelly! We’re thrilled to hear that your entire experience was positive from beginning to end. Matt will be glad to know his help made a difference, and it’s awesome to hear you’re happy with your deal. We truly appreciate your loyalty and look forward to seeing you again down the road!