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Route 18 Chrysler Jeep Dodge Ram

East Brunswick, NJ

Overview
Employees
Reviews
Vehicles
4.6
1,608 Reviews
Route 18 Auto, aka Route 18 Chrysler Jeep Dodge Ram always maintains competitive new and pre-owned inventories of Chrysler, Dodge and Jeep vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our Route 18 Auto dealership today at 400 Route 18 to see for yourself!
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400 New Jersey 18

East Brunswick, NJ

08816

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Showing 1,608 reviews

March 13, 2025

I will not be using this dealer again. They don’t keep their word at all. More

by kesposito1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sophia Saracino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Delise
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Route 18 Chrysler Jeep Dodge Ram responded

We’re truly sorry to hear about your experience, and we understand your frustration. We strive to keep our promises and provide excellent service, so it's disappointing to hear we fell short. If you’re open to it, we’d appreciate the opportunity to discuss your experience further and work towards resolving the issue. Please feel free to reach out to us directly. We value your feedback and hope to make things right.

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March 11, 2025

This dealership is horrible. All they care about is selling you the car. If you need service they give you the runaround. The staff I have dealt with has been unprofessional and More

by Kcmccoul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise
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Mar 31, 2025 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your feedback, and we sincerely apologize for your negative experience. We take all concerns seriously and are disappointed to hear about the issues you've encountered. Our goal is to provide excellent service, and we regret that we did not meet your expectations. We would appreciate the opportunity to address your concerns directly and work toward a resolution. Please feel free to reach out to us so we can make things right.

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March 09, 2025

Mike was a sweetheart from beginning to end. He helped me as soon as I walked through the door. I was able to tell him what I wanted and he found my dream car! You hear horror stories about thos More

by VROM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Zarillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike A.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryt Gandarinho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for sharing your wonderful experience and for the 5-star review! We're thrilled to hear that Mike made such a positive impact from start to finish and that he helped you find your dream car. It’s also great to know that Dave provided helpful, honest information about the extended warranty, ensuring you made the best decision for your new car. We look forward to welcoming you back for all your future car needs! If you ever need anything, don’t hesitate to reach out and enjoy your new car!

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March 09, 2025

just now New Total crooks. Will keep your car hostage and will bait and switch equipment out of your car to service the part the following visit. Report these losers to BBB and More

by Skhawer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Lardieri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Mullan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your feedback. We understand your concerns regarding the repair process and want to clarify the situation. When you brought your car in, we diagnosed the issue and identified two parts that needed to be installed. You approved the repair, pre-paid for the parts, and picked up your car. After a week or so, you contacted us and declined the repairs, requesting a refund and to return the parts. As part of our standard policy, we typically charge a restocking fee for returned parts. However, we made an exception in your case and did not charge this fee. Instead, we did charge for the diagnostic time, which totaled $200, along with a $14 charge for a fuse we installed. We believe this approach is fair and reflects the work and time invested in diagnosing your vehicle. We strive to provide excellent customer service, and we appreciate your understanding in this matter. If you have any further questions or concerns, please don't hesitate to reach out.

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March 05, 2025

Very good experience, everyone was more than helpful from start to finish. We will be back ! More

by dannytac15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Zarillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for your feedback and 5-star review! We’re thrilled to hear that you had a great experience with us from start to finish. Our team is dedicated to providing exceptional service, and it's wonderful to know that we were able to meet your expectations. We look forward to welcoming you back soon and assisting with all your future automotive needs!

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March 05, 2025

Everyone is always kind and welcoming and makes the process of getting a car easy and smooth More

by Tarynmallo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sophia Saracino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryt Gandarinho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your kind words and 5-star review! We're thrilled to hear that our team made the car-buying process easy and smooth for you. We strive to provide the best experience possible, and your feedback means a lot to us! If you need anything else, don't hesitate to reach out.

March 05, 2025

Dealt with this dealership for over 30 years I believe that says it all. They have a good supply of vehicles to choose from even narrowing down to the choice of vehicle wanted to buy/lease. More

by harmonmet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryt Gandarinho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your loyalty and trust over the past 30 years! We truly appreciate your 5- star review and continued support. We're happy to hear that our wide selection of vehicles and personalized service has always made it easier for you to find the perfect car! If there's anything else we can assist with, please don't hesitate to reach out!

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March 03, 2025

Buying a new vehicle can be very stressful however, Alan made our experience buying a new truck extremely easy, stress free and enjoyable with no hassle. He found the maximum discounts which we were very pl More

by traceyw627
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Zarillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your wonderful feedback and 5-star review! We’re thrilled to hear that Alan made your truck purchase easy, stress-free, and enjoyable. We’re also glad our finance team could provide great service in finding the best deal for you. We truly appreciate your recommendation and would love to help anyone you refer in the future. Enjoy your new truck, and don’t hesitate to reach out if you need anything!

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February 27, 2025

Had a great experience at the dealership; the process was smooth, and I got my car quickly and easily. More

by Albiec23
Recommend Dealer
Yes
Employees Worked With
David Zarillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lomelino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 27, 2025

They held the car I wanted for a couple weeks while I convinced (begged) my wife. Their customer service was really what won her over. Bryt was amazing to work with with! More

by VX966DTW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Zarillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryt Gandarinho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for the kind words and 5-star review! We're thrilled to hear that we could help you get the car you wanted, and we're especially glad that Bryt's excellent customer service played a role in making the process easier. We’re always happy to go the extra mile for our customers! If you need anything else or have any more questions, don’t hesitate to reach out. Enjoy your new car, and thanks again for choosing us!

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