Route 18 Chrysler Jeep Dodge Ram

BROUGHT TRUCK FOR RECALL ISSUE FIRST APPT THEY FORGOT BROUGHT TRUCK FOR RECALL ISSUE FIRST APPT THEY FORGOT TO ORDER PARTS SECOND VIST WAS TOLD 2-3 HOUR WORK WAS GIVEN 8 AM APPT LEFT TRUCK AND THEY S BROUGHT TRUCK FOR RECALL ISSUE FIRST APPT THEY FORGOT TO ORDER PARTS SECOND VIST WAS TOLD 2-3 HOUR WORK WAS GIVEN 8 AM APPT LEFT TRUCK AND THEY SAID THEY WOULD CALL THEY DIDNT CALL SO I CALLED AT 1PM(5 HOURS)TOLD SORRY WONT BE READY TILL 4PM CAME AT 4PM LOTS OF INCONSISENT EXCUSES TOOK TILL 5PM+ SITTING AND WAITING VERY BAD More

I'm not sure why or how this dealership was so highly rated in the past but I just recently purchased a vehicle from this group and it has been, without question, the most undesirable service experience rated in the past but I just recently purchased a vehicle from this group and it has been, without question, the most undesirable service experience I have ever had!!!!! I would not and will not EVER purchase anything from this dealership again and would strongly advise anyone else from doing so. They are the most unresponsive, unprofessional, incompetent group of people that I have ever done business with. I got the vehicle that I purchased at a great price but the subsequent interactions that I've had with them has led me to a place that knowing what I know now, they couldn't give me a car, for free. They are literally that bad. It's been a horrible experience and I suggest you look elsewhere.....anywhere before purchasing a vehicle from this dealership. More

The staff was very knowledgeable and helpful. It was a delight dealing with them. When meeting Christine for the first time she was very helpful and professional. delight dealing with them. When meeting Christine for the first time she was very helpful and professional. More

Thrilled they returned! They run a trustworthy and diligent business. Always friendly and goes above and beyond the customer's needs. We know that they will take care of our cars in the best way pos diligent business. Always friendly and goes above and beyond the customer's needs. We know that they will take care of our cars in the best way possible! More

I own a 2007 Grand Caravan and began taking it to Mcdonagh CJD for service in 2008 because all other Dodge dealers in the area closed. Rich and Chris both worked there at that time. When they closed Mcdonagh CJD for service in 2008 because all other Dodge dealers in the area closed. Rich and Chris both worked there at that time. When they closed I had to take my vehicle to Freehold Dodge. It was a longer ride to Freehold and the service was great, but I'm so glad most of the old crew is back at Rt 18 CJD. First, RT18 CJD is only a few miles away, second, the service and attention to detail is top notch. I like my van and these guys keep it in top shape; so much so that I purchased a lifetime warranty. If the sales department is as curteous and thorough as the service department, I would recommend anyone purchasing a new vehicle to go to RT18 CJD. More

The sales staff was very friendly. My experience was not labored at all like I have gone through in the past. Chris, David and Bill among others on the staff have a great team. I highly recommend this deale labored at all like I have gone through in the past. Chris, David and Bill among others on the staff have a great team. I highly recommend this dealership to anyone out there looking for a new or used vehicle. I was given respect and honesty, which for me will bring me back down the road when I am ready for another new vehicle. Overall, the process was great. Thanks again!! More

I had a great experience. From the time I walked in till my vehicle was ready and I picked it up, I was treated well. Services were explained prior to work done. my vehicle was ready and I picked it up, I was treated well. Services were explained prior to work done. More

This dealership was very easy to work with.....everyone was pleasant, and they all worked for my benefit. Work was done as promised......i would gladly return to this dealership for additional service work was pleasant, and they all worked for my benefit. Work was done as promised......i would gladly return to this dealership for additional service work or to buy a vehicle More

was treted good and the work is allways good and done right everone is very friendly and dase what they can to help what ever your problem is right everone is very friendly and dase what they can to help what ever your problem is More

I bought my 2006 Jeep Wrangler from this dealership when it was McDonaugh and was so sad when they closed. I took my Jeep for service in Freehold and was so sad and disgusted by their service department. As it was McDonaugh and was so sad when they closed. I took my Jeep for service in Freehold and was so sad and disgusted by their service department. As soon as Route 18 opened back up I was there. It's wonderful to see the faces of the people who always took such great care of my car in the past. They are very understanding and helpful. i would recomend them to anyone looking for a honest and caring service department. More