Ross Downing GMC Cadillac

Great doing business once again with you guys , And I’m looking forward to doing more business in the near future 😎👍🏾 looking forward to doing more business in the near future 😎👍🏾 More

Services may be a little expensive, but this dealership usually stands behind their workmanship..we like to deal with Jay in the service department. usually stands behind their workmanship..we like to deal with Jay in the service department. More

This dealership is always attentive to my needs especially during maintainance service of my Buick Envision. Always have good and professional customer service. especially during maintainance service of my Buick Envision. Always have good and professional customer service. More

Disappointed with my experience. The service department provides vague quotes without itemized statements, making it difficult to understand what you’re actually paying for. Labor co The service department provides vague quotes without itemized statements, making it difficult to understand what you’re actually paying for. Labor costs seemed inflated, and prices mysteriously changed depending on who was working that day — not a good sign for consistency or transparency. While the staff was polite, the overall experience felt predatory. Politeness doesn’t excuse questionable billing practices. I left feeling taken advantage of rather than taken care of. Proceed with caution and ask for detailed breakdowns in writing before agreeing to any work. More

The service department is one of the main reasons I keep buying from Ross Downing. They are always so friendly and helpful. Kassidy is the best! buying from Ross Downing. They are always so friendly and helpful. Kassidy is the best! More

They got my truck repaired in very little time . I was happy about that . Good job I was happy about that . Good job More

Very Pleasant experience. No hassling. Knew exactly what I was looking for so no need for upselling. No hassling. Knew exactly what I was looking for so no need for upselling. More

Ross Downing GMC service department is so excellent. I called and scheduled my vehicle (2021 Yukon Denali) for oil change and 30,000 mile maintenance on a Wed., hoping to get a Thurs. appointment. I d I called and scheduled my vehicle (2021 Yukon Denali) for oil change and 30,000 mile maintenance on a Wed., hoping to get a Thurs. appointment. I did: 11am Thursday. I brought it in on Wed. evening, and my service rep, Robert, called on Thursday at 10:15 am to say my service was complete and my car was ready to go. He also asked if I needed to be picked up by their driver to get my vehicle, which I didn't, but it was nice of him to ask! Everyone in their service department is friendly, polite, and knowledgeable. Thanks to all of you! More

Thank you for your wonderful customer service. Cassidy is always a helpful and pleasant person to see. She shows interest in making sure that she has met our needs relating to the GMC. Cassidy is always a helpful and pleasant person to see. She shows interest in making sure that she has met our needs relating to the GMC. More

I was pleased with the personal and friendly service and interactions of the sales staff I felt as though we mattered to the sales staff and were not just another sale. With this in Mind I would recomme interactions of the sales staff I felt as though we mattered to the sales staff and were not just another sale. With this in Mind I would recommend all of my friends to go To Ross Downing for their next vehicle More