Roseville Toyota - Service Center

Great service experience Everything was done on time and as promised. Steve was welcoming, friendly and delivered my car as promised. the price he quoted me is what I paid, ev Everything was done on time and as promised. Steve was welcoming, friendly and delivered my car as promised. the price he quoted me is what I paid, even though he said the technician said the price should have been higher. More

Always great people here I’ve never had a bad experience for all the times I’ve brought both mine and my girlfriends cars here for their service. Wait times are reasonable, an I’ve never had a bad experience for all the times I’ve brought both mine and my girlfriends cars here for their service. Wait times are reasonable, and even when they’re busy it seems like it’s done faster than I thought. Perfect score of 5/7. More

You asked for a good review Service agent did great job keeping me informed on what was needed- recommended. Work was preformed in a timely manner. Thanks good experience at Ro Service agent did great job keeping me informed on what was needed- recommended. Work was preformed in a timely manner. Thanks good experience at Roseville Toyota. More

Excellent service! All the staff were incredibly helpful and communicative during our service. Cory in the service department was awesome every step of the way and I ver All the staff were incredibly helpful and communicative during our service. Cory in the service department was awesome every step of the way and I very much appreciated the ride service to get me where I needed to go while my car was being worked on. I highly recommend using this service department! More

Great Cory was great. He greeted me right away and made conversation. He was polite and professional and made sure that I had proper time and maintenance ex Cory was great. He greeted me right away and made conversation. He was polite and professional and made sure that I had proper time and maintenance expectations. I highly recommend Roseville Toyota More

Stuff happens! What a nightmare at first! After 5 attempts they finally got it right. The first three times were a nightmare to say the least, no thanks to Adam B... What a nightmare at first! After 5 attempts they finally got it right. The first three times were a nightmare to say the least, no thanks to Adam B.... Stuff happens. I wrote a letter to John L Sullivan himself to express my dissatisfaction with the service I received. A week later Tony Bernasconi and Cole Anderson contacted me, stepped in and made everything perfect. They're men of integrity and got it done right. Thank you so much! More

1st service experience When I showed up it seemed like there was some confusion and priority distinction. The persons that were checking people in didn’t seem very happy to When I showed up it seemed like there was some confusion and priority distinction. The persons that were checking people in didn’t seem very happy to be there and their directions to me were short and confusing. I was led in and dropped off at an empty service manager desk and with nothing said, just left there. When the service manager showed up, I heard a barrage of excuses including that management just sprung new software/procedure and everything was down. The amount of time it took to complete my first service was acceptable however when I picked up the truck it wasn’t cleaned, considering I said yes multiple times to the car wash it seemed like someone just sprayed my new truck down with a hose. It was not, to say the least what I expected after just financing $37,000 with Toyota. I didn’t expect a detail on my vehicle but there were bugs still everywhere on the front of the truck and my interior driver side floor had water all over it. I think had I not felt rushed to move my truck I would have made a bigger deal out of it. I realize Toyota is a very busy place but I left feeling like a number and not a valued customer. I financed all of my services so it felt like the extra touch meant nothing. More

Excellent Very friendly and helpful staff worked together to finish the job in time thanks for your quick service and also I appreciate the appointment reminde Very friendly and helpful staff worked together to finish the job in time thanks for your quick service and also I appreciate the appointment reminders Thanks again More

Good communication I had a recall issue that needed to be taken care of. I was called and told approximately how long it would take. They called me again where there was I had a recall issue that needed to be taken care of. I was called and told approximately how long it would take. They called me again where there was a second delay. I appreciate the communication. More

Oil change Service is always friendly..I like the complementary beverage and how quick my truck is serviced. I've lived here 3 years and every time I have come i Service is always friendly..I like the complementary beverage and how quick my truck is serviced. I've lived here 3 years and every time I have come in your staff has made me feel comfortable. More