Roseville Toyota

Don't Buy A Used Car From Roseville Toyota!!! I recently purchased a used 2015 Ford Fiesta from this dealership. After researching this particular model car I found a car on Roseville Toyota's we I recently purchased a used 2015 Ford Fiesta from this dealership. After researching this particular model car I found a car on Roseville Toyota's website. Talked to a nice salesman who seemed really enthusiastic about working with me on financing (I have poor credit). After several days, the salesman calls back and says that the bank prequalified me and to come in and drive the car. I made an appointment for 5:00pm that day to meet him at the dealership. I arrived at 5 but the salesman was nowhere to be found! Instead I got passed off to some older salesman who didn't seem to care about me or making a sale. I told him that I had been prequalified and wanted to drive the car I had seen on the website. No such car existed! He said that it had been sold and that the dealership just forgot to take it off the website. We did find an identical car on the lot with 2 more thousand miles on it but the price was $1K more. After arguing about the price difference, I decided to drive the car. Some test drive! He just sat quietly while we drove one time around the auto mall. He didn't even try to sell me the car! No explanation of the cars features, etc. Thank goodness I did my research on the car. We get back to the dealership and start the negotiation process. They did drop the price to match the one that supposedly was sold. 2 hours later and we finally hammered out a deal that worked with my limited budget. Another hour of signing papers, getting 6 references, going online on their computer to print verification of insurance. Then another round of signing documents with the finance manager who misrepresented the factory warranty on the car so he could push the dealership's pricey extended warranty (which I turned down). They did beat me down on the gap insurance. Then I was finally shown the door where the salesman gave me the keys and said enjoy the car. I drove home tired and hungry. A few days later, I was told that I had to bring my 78yr old mother in as a cosigner even though I had listed me spouse who is employed full time on the original credit application. I was not happy and let them know that I was not going to put my mother through the ordeal that I had gone through. The assured me that it was going to be quick. We came in and no finance managers were available! After demanding to see the manager of the dealership, we were finally shown to a desk where we signed all new paperwork. The one bright spot was that somehow the gap insurance price became lower which lowered my payment slightly. Oh and my mother had to provided 6 additional references which were offered to the finance person but refused. Another day later ring, ring and low and behold it's the dealership asking for the 6 references! I sent an email back with them. I still haven't received anything about the finance company that actually approved me for the loan. GRRRRRRRR More

Todd was an easy guy to deal with as well as Adam. Todd was a very easy going & very friendly & he understood my requirements. He made me feel like a part of the family and did not try to sell me somet Todd was a very easy going & very friendly & he understood my requirements. He made me feel like a part of the family and did not try to sell me something that I don't need. More

not clean! A few months ago we bought a used toyota corolla.it only had 36000 miles on it.it looked clean.u tell matenance time came around.i found a way dirty c A few months ago we bought a used toyota corolla.it only had 36000 miles on it.it looked clean.u tell matenance time came around.i found a way dirty cabin filter.motor oil was black.the engine cover underneath had dirt rocks and acorns jammed under it.found cigarette ashes under seats ..now when a dealer says they had it inspected and cleaned and you trusted they did ..shame on them way disapointed in service department#!!!!. More

Roseville Toyota - Where we will always buy our cars! The best dealership we have been to. Everything is 150% including sales, service and parts. We don't get lied to and the deal is fair. The best dealership we have been to. Everything is 150% including sales, service and parts. We don't get lied to and the deal is fair. More

Totally Unsurpassed Experience--True Professionalism!!! Truly awesome in every respect. I firmly believe in professionalism, and that's what I expect in business dealings, large or small. From the time, M Truly awesome in every respect. I firmly believe in professionalism, and that's what I expect in business dealings, large or small. From the time, Mr. Singh introduced himself, I knew we were in good hands. I don't believe I've ever met a sales rep with such pride in the company he works for. Mr. Singh's knowledge of the vehicles in all those acres of cars was very impressive. The showroom and employees were immaculate . Everyone was friendly and eager to help. I highly recommend Roseville Toyota to anyone in the market for a new vehicle. If I needed another vehicle, I'd be back up there tomorrow to buy one just to be treated so professionally. Absolutely unsurpassed!! More

Jessica Romero Best Customer Service! Just bought a new Prius c and I love my car! The only thing I was unhappy with were the carpet floor mats since they were lighter colored and would sh Just bought a new Prius c and I love my car! The only thing I was unhappy with were the carpet floor mats since they were lighter colored and would show stains easier. I wanted the all weather ones. Took my car into dealership but was told that was how they came and the All-weather ones were $114. One phone call to Jessica Romero (Customer Service Manager) and I am not only getting my mats, they will deliver them to me to save me the drive! I am beyond happy!!! My daughter will be buying her first Toyota after graduation this year and Roseville Toyota is the place we will go. Thank you Jessica! There's a reason you are in the position you're in. Great customer satisfaction! More

Great Experience My sales rep, Todd Ritter, had a wealth of knowledge regarding Toyotas and had impressive knowledge of the thousands of cars on the lot. Once I told h My sales rep, Todd Ritter, had a wealth of knowledge regarding Toyotas and had impressive knowledge of the thousands of cars on the lot. Once I told him what I was looking for, he knew the exact car for me. After a great test drive, he helped me through negotiations and I couldn't be happier with my Camry and the experience at Toyota Roseville overall. Thanks Todd! More