Roseville Toyota

sold a lemon This dealership sold a lemon to my daughter. The car she bought broke down the first day and has pretty much lived in the shop. My next rant is to the This dealership sold a lemon to my daughter. The car she bought broke down the first day and has pretty much lived in the shop. My next rant is to the BBB. It is a 2002 Dodge Durango. My daughter has been without this vehicle and having to rely on friends and family. Personally I feel the dealership doesn't live up to honesty and integrity. Their motto should be "Screw you the buyer." More

WORST EXPERIENCE EVER It was the WORST EXPERIENCE ever! I've never felt so humiliated in my life! Never ever go there! The staff was arrogant, disrespectful! Here is my It was the WORST EXPERIENCE ever! I've never felt so humiliated in my life! Never ever go there! The staff was arrogant, disrespectful! Here is my story; I got the best quote for 2015 Camry SE from the Miata Toyota Dealer, everything was perfect over there, they respect you, try to make you satisfied, and leave the dealership happily; but Miata did not have the Silver color. So, I tried calling the other dealerships and asked them if they had the Silver color. Elk Grove Toyota said they don't have the Silver color and apologized for that. After this call, I called the Roseville Toyota, talked to the salesperson who must be Shaun Thornhill; I explained everything in detail to him that I visited / talked to 3 different Toyota Dealers in Reno, Sacramento, San Jose; all of them said that they could do the price-match while talking on the phone, but when it comes to visiting the dealership and I get there, they said they cannot do the price-match with the Miata etc.; yeah after explaining previous experiences; HE SAID that Roseville Toyota is the #1 and BIGGEST dealership in North California, and HE GUARANTEED that Roseville Toyota can do the price-match and also give the best price to the customers! I reminded the previous experiences 3 times on the phone to the salesperson, but he again GUARANTEED that they can give me the best price. He said that the only thing I should do is to come to the dealership, and then don't worry about the rest. AND I DID THAT! I trusted them and drove 125 miles which takes 2 hours from RENO, NV to ROSEVILLE, CA. BUT I WISH I DIDN'T... When I got there, starting from the first person and first minute, before starting to test drive and the paperwork, I asked them again and again and told them that "I have the quote from Miata which is really good price, let's not waste both your and my time, I want to continue if you can do the price-match", and every time I said that, each person said "Don't Worry, we guarantee you that we can do everything; price-matching or giving you the best price". And believed them. I did the test drive, started the paperwork, they run the credit and gave me the offer. Here is the SURPRISE! I was really surprised, disappointed... I felt that I should have never trusted them!!! They gave me ridiculous offer! I emailed them the previous quote that I got from Miata Toyota; it seemed that they did NOT even take a look at that quote!!! So irresponsible, amateur, humiliating!!! I should NOT have waited there for one more second, but I had a hope that there was misunderstanding and they would fix it. But the case was totally different!!! The salesperson came and talked to me, gave me the offer, I denied, gave him my offer, he goes back to the office / finance department, comes back, so and so forth... This process took more than 3 hours!!! I understand the process, but as I explained the salesperson in the dealership, my question was really clear; "Is Toyota LIABLE for the person that I talked on the phone?!". I said "the salesperson on the phone GUARANTEED that they can do the price-match or give me the BEST PRICE only if I show up and be at the dealership?!". On the phone, ROSEVILLE TOYOTA IS LYING, DECEIVING the CUSTOMERS!!! They want you to come to the dealership, and then they play with the numbers / words etc. I asked the salesperson in the dealership that "LET'S LISTEN TO THE PHONE CONVERSATION TOGETHER and YOU'RE GOING TO SEE WHAT YOUR GUY GUARANTEED!" but as you can guess; he said he listened to the conversation, and "there was no GUARANTEE, but try their best to help me!" This means that I'M LYING! Can you believe that? The salesperson is claiming the customer as a LIAR!!! WHAT KIND OF CUSTOMER SATISFACTION POLICY IS THIS?!!! Then, he claimed that the quote that I got from Miata is not REAL, there is something wrong etc. Then, they tried to price-match, but this time gave me other extra fees... Do you get the point?!!! They don't want to make business, but waste time. They tried to bring me different issues such as I'm not qualified for 0 downpayment and 0% APR... Next time, the salesperson went and came back and asked for the $2,000 downpayment. I offered $500, he looked like he would accept, but again said NO! Lastly, he said that I have to wait 48 hours for the approval, and after that I can get the car. As you can see here, they try to deceive customers; they promise / GUARANTEE that they are the BEST and they can give the BEST PRICE or price-match; but IN REALITY, THIS IS TOTALLY A LIE!!! I felt really bad and expressed my opinion, but instead of trying to make me relaxed and feel comfortable, he acted like he wanted to kick me out! They checked the MIATA's quote, after realizing that they cannot do the price-match, they claimed that this quote is NOT REAL :)) so funny, right? Is this the professionalism? Is this the BEST & BIGGEST Toyota Dealership in North California?!!! Please, don't tell anyone you are making THE BEST BUSINESS!!! More

Awesome Experience, Would buy the next car there Sean Lyons is amazing!! He knows all the cars! He is honest and easy to work with. Sean took the time needed to not only explain everything AND ans Sean Lyons is amazing!! He knows all the cars! He is honest and easy to work with. Sean took the time needed to not only explain everything AND answered my husbands many questions, but went with us to test drive with us. My husband and I were so happy to have his help. We went in thinking we wanted to buy a Subaru, and came away with the car we really needed: a Prius V with only 14,000 miles! Thank you Sean for the wonderful and easy car buying experience we had only dreamed of. And our closer was awesome too. She explained all the plans we could opt for for extended warrantees and we were so excited to have what we got in the end. THIS WAS THE BEST AUTO PURCHASE EVER. More

sales for Roseville Toyota Joseph was the most excellent sales person, So very professional. helpful, knowledgeable, gave 100%. And Armando in Finance, Oleg in Sales, Not enou Joseph was the most excellent sales person, So very professional. helpful, knowledgeable, gave 100%. And Armando in Finance, Oleg in Sales, Not enough room here to say how happy we are. Dorothy and Gary Simon More

As pleasant as possible. We purchased a vehicle in early July 2015. Roseville Toyota is like all car dealerships in that they want top dollar for there vehicles and you will h We purchased a vehicle in early July 2015. Roseville Toyota is like all car dealerships in that they want top dollar for there vehicles and you will have to go through the haggle process. However, they put great effort into making my wife and myself comfortable and did seem genuinely interested in keeping the process moving. Our salesman, Steve Hancock, was pleasant, respectful, knowledgeable about his stock of vehicles and never seemed to purposely lie or distort the facts of the deal. More

Amazing customer service!! I'm so thankful for working with Razwan! He was extremely knowledgeable and patient while I was making my decision. I would definitely recommend worki I'm so thankful for working with Razwan! He was extremely knowledgeable and patient while I was making my decision. I would definitely recommend working with him and the Roseville Toyota Dearlership!! Thank you! Thank you! More

Don't Buy A Used Car From Roseville Toyota!!! I recently purchased a used 2015 Ford Fiesta from this dealership. After researching this particular model car I found a car on Roseville Toyota's we I recently purchased a used 2015 Ford Fiesta from this dealership. After researching this particular model car I found a car on Roseville Toyota's website. Talked to a nice salesman who seemed really enthusiastic about working with me on financing (I have poor credit). After several days, the salesman calls back and says that the bank prequalified me and to come in and drive the car. I made an appointment for 5:00pm that day to meet him at the dealership. I arrived at 5 but the salesman was nowhere to be found! Instead I got passed off to some older salesman who didn't seem to care about me or making a sale. I told him that I had been prequalified and wanted to drive the car I had seen on the website. No such car existed! He said that it had been sold and that the dealership just forgot to take it off the website. We did find an identical car on the lot with 2 more thousand miles on it but the price was $1K more. After arguing about the price difference, I decided to drive the car. Some test drive! He just sat quietly while we drove one time around the auto mall. He didn't even try to sell me the car! No explanation of the cars features, etc. Thank goodness I did my research on the car. We get back to the dealership and start the negotiation process. They did drop the price to match the one that supposedly was sold. 2 hours later and we finally hammered out a deal that worked with my limited budget. Another hour of signing papers, getting 6 references, going online on their computer to print verification of insurance. Then another round of signing documents with the finance manager who misrepresented the factory warranty on the car so he could push the dealership's pricey extended warranty (which I turned down). They did beat me down on the gap insurance. Then I was finally shown the door where the salesman gave me the keys and said enjoy the car. I drove home tired and hungry. A few days later, I was told that I had to bring my 78yr old mother in as a cosigner even though I had listed me spouse who is employed full time on the original credit application. I was not happy and let them know that I was not going to put my mother through the ordeal that I had gone through. The assured me that it was going to be quick. We came in and no finance managers were available! After demanding to see the manager of the dealership, we were finally shown to a desk where we signed all new paperwork. The one bright spot was that somehow the gap insurance price became lower which lowered my payment slightly. Oh and my mother had to provided 6 additional references which were offered to the finance person but refused. Another day later ring, ring and low and behold it's the dealership asking for the 6 references! I sent an email back with them. I still haven't received anything about the finance company that actually approved me for the loan. GRRRRRRRR More

Todd was an easy guy to deal with as well as Adam. Todd was a very easy going & very friendly & he understood my requirements. He made me feel like a part of the family and did not try to sell me somet Todd was a very easy going & very friendly & he understood my requirements. He made me feel like a part of the family and did not try to sell me something that I don't need. More