Ronnie Watkins Ford

Great people! Great service! Joe and Harry make the sales process easy and enjoyable! Ronnie runs a tight ship! Great service! Joe and Harry make the sales process easy and enjoyable! Ronnie runs a tight ship! More

I purchased a car from Ronnie Watkins on January 15th. Everything was great at first and then everything went downhill. While signing the papers on the vehicle I purchased from here, I spoke to the salesm Everything was great at first and then everything went downhill. While signing the papers on the vehicle I purchased from here, I spoke to the salesman who sold me the car about the torn driver seat and was told he would have it fixed. He walks away, comes back and tells me he ordered a seat cover for it. I was hoping for an actual fix since they didn’t want to come off of the asking price, but it’s fine. Not even one week later after purchasing this car, I walked outside and had a puddle of water sitting on my dash. I called to speak with the salesman, I was told they would check it out once the seat cover came in. February hits and I noticed a payment was pulled out of my bank account for the vehicle I traded in. I called to speak with the salesman again and was told he wasn’t available. I left my name and number, didn’t hear back until 4-5 days later. While waiting to hear back, I reached out to USAA and was told they never received a check from Ronnie Watkins to pay off the vehicle I traded in. The salesman called me back, I explained the situation to him and was told he would jump on it and he would handle it. I didn’t hear anything back until almost a week later. I attempted multiple times to reach out during that time, but didn’t hear anything back until almost a week later. He finally calls me back, asks for more info and tells me he will call back. I continued to check my loan while waiting and it still showed my remaining balanced owed. I decided to call the sales manager and told him what was going on. He gave my info to someone in financial and they took care of it. I was told by Ronnie Watkins that USAA must have lost the check but then was told by the salesman that they didn’t have the correct info on the check that they sent. Towards the end of February we had a lot of rain coming, I called to see if I could have the leak checked out and was once again told they would check it out once the cover came in. I asked the salesman when that would be and he notified me nobody had ordered it. He said he told someone else to do it and “they must have not done their job.” I called again in March about the seat cover because I knew they wouldn’t check out the leak without the cover being there and I was told the parts guy was on vacation and wouldn’t be back until a week later so he couldn’t see a tracking #. I called again around the end of March and was told the salesman was off. They took my name and number and said he would call me back. He called me back the next day and said the cover would be delivered between April 11-14th. It is now July 8th and I’ve heard nothing from anyone. I’ve made at least 20 calls since purchasing this car. I don’t have the seat cover and I have horrible water damage. When I pay $36,000 for an used 2016 car, I expect it to be fixed and fixed right especially when I’m told and promised they will fix it. I will not be back. I’ll be going somewhere else for maintenance and future purchases. I have never dealt with so much back and forth/ waiting as I have here. 6 months of waiting and nobody has tried to make it right. I’ve been nothing but patient and nice but enough is enough. I now have to take this car somewhere to have the upholstery fixed, leak checked out and seat replaced. I came to this place because they had good reviews, but I obviously have not had the same experience as others. Very unsatisfied... More

Ordered and received our 2022 Explorer. We love it and appreciate Ronnie Watkins Ford for all their help. We love it and appreciate Ronnie Watkins Ford for all their help. More

Just received my new 2022 Bronco , Juarus & Harry were awesome to work with ! They made the ordering process so easy and kept me up to date all along the way. Highly recommend Ronnie Watkins Ford. awesome to work with ! They made the ordering process so easy and kept me up to date all along the way. Highly recommend Ronnie Watkins Ford. More

I get very good service from the personal at the dealership. The salesman alway do their best to make everthing satisfactory on my behalf. I would need more time to explain all that I have to say ab dealership. The salesman alway do their best to make everthing satisfactory on my behalf. I would need more time to explain all that I have to say about the service. All is great, is all I can say. Thank you guys and girls at the Dealership if Ronnie Watkins Fords . More

The best car buying experience I've ever had. Brandon was great, no pressure sales. Will definitely do business with them again! great, no pressure sales. Will definitely do business with them again! More

Joe Willut is the best salesman at this dealership. No pressure down to earth real numbers guy. He sticks his neck out to tell you the best offer he can get you, and in my case, works on volume not on mar pressure down to earth real numbers guy. He sticks his neck out to tell you the best offer he can get you, and in my case, works on volume not on margin. I recommend RW for all your sales of Ford products! More

Wonderful service rep. Listened well to what we wanted. Answered all questions about the operation of vehicle. Accessoriea explained and very respectful towards both of us Answered all questions about the operation of vehicle. Accessoriea explained and very respectful towards both of us More

Joseph Fountain was great, as usual. Quick service. Got us the vehicle we desired. We like the vehicle. A lot of computer stuff that we hae to learn to use. Would recommend Joseph to Quick service. Got us the vehicle we desired. We like the vehicle. A lot of computer stuff that we hae to learn to use. Would recommend Joseph to anyone. More

Absolutely the best Ford dealer I have ever worked with.Proffesional, courteous, prompt and knowledgeable. Joseph was a great guy to work with. If you want a Ford give these guys a call. with.Proffesional, courteous, prompt and knowledgeable. Joseph was a great guy to work with. If you want a Ford give these guys a call. More