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Ron Tirapelli Ford - Service Center

Shorewood, IL

4.3
92 Reviews

92 Reviews of Ron Tirapelli Ford - Service Center

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October 12, 2023

Service department has gone above and beyond normal expectations to find solutions for my issues More

by jakdaknife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kramer
September 14, 2023

The facility was clean. The workers were friendly and informative. I got an appointment within 24 hours, they finished in a timely manner, and I was satisfied with the work. More

by Kcartwri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Wilkosz
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2023

Horrible Dealership! Worst Ever! They device certain people don’t waste your time! Stay Away from this dealership! More

by Angry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Cabay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wilkosz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Ron Tirapelli Ford responded

Mrs. Gathe, I appologize about your experience. As we discussed while here we are not able to provide you a loaner vehicle over the weekend for you to take to your son's college while we perform a simple two hour recall. Our offer still stands that we will be happy to pick the vehicle up at your convience and bring it to our location perform the recall and return it to you later the same day. We will also provide you a loaner for the time period that we have the vehicle which should be no longer than 2.0 hours. I tired to reschedule this service for you as you were leaving, but was unable to, so if you would like to schedule it please reach out to me directly at 815-460-3910 this is my direct line. Thank you again for our understanding Tom Conlin General Manager

August 15, 2023

They did some work on my truck and when i picked it up, the truck had a loud tick. Ended up that the tech replaced sparkplug and never connected the spark plug wire on 2 cylinders More

by Jc_tucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Dykema
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cabay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wilkosz
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2023

They were expensive but they got the job done in a reasonable amount of time. They were very good about keeping me informed. More

by No
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
July 04, 2023

The Ron Tirapelli dealership is professional, friendly, 5 stars, Great company with which to do business. More

by leona.ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Kramer
June 29, 2023

Never have recall parts in stock The waiting time to change oil it’s an hour And after driving off from the spot, they parked my car went back to ask a question and I’ve noticed a big spots of oil on More

by marzenanowik77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Dykema
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wilkosz
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2023

I feel that they don’t care about the safety of the vehicles, the breaks in my car are not working properly and this is going to be on the dealership is an accident happen More

by Jaime
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Matt
June 25, 2023

Great service with people treating you as a prized customer. Quick answers to questions and all are interested in you as customer and do what they can to help. More

by subat
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cabay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2023

Always receive excellent service from this dealership. Prompt, friendly & always helpful! Bought my last 2 cars from them & will continue to do so! More

by Doede
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dykema
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cabay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wilkosz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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