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Ron Tirapelli Ford - Service Center

Shorewood, IL

4.3
92 Reviews

92 Reviews of Ron Tirapelli Ford - Service Center

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March 14, 2024

I have never had any issues that the dealership didn't make sure got fully fixed and resolved. Abe, the service advisor, always made sure I knew the status of the work and that if I had any questions, th More

by TMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe
March 13, 2024

Service was fast and completed correctly, good communication. Excellent customer service. They even solved a problem another ford dealer couldn’t resolve for me on the first try. More

by Nathangrah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dykema
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2024

Great service, reasonable prices. On top of that,, a complimentary car wash!!❤️ EVERYBODY there… very knowledgeable and friendly. More

by carolpalka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dykema
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cabay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Wilkosz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather?…..Matt…. I’m sure there are more.
March 13, 2024

Abe was very informative and kept us updated on the status of the repairs on our Explorer! More

by deannamcdowell52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abe Arellanas
March 13, 2024

Alex was pleasant and professional. The work was completed in a timely manner. I’ve never had any issues with the service and have purchased and serviced multiple vehicles at this loca More

by lkraus21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Wilkosz
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2024

Great service and service adviser kept me up to date on the progress of the repairs. More

by mrittof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Wilkosz
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2024

Great timely service. Communicated costs for approval before they fixed it. Done on time as promised More

by Mdwyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dykema
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cabay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Lippie
February 13, 2024

No car wash or ride offered at time of drop off. Also, failed to order part requested, as didn't know how to make it happen! More

by rdmatravers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No known
February 08, 2024

Work done quickly, they give you a price quote, rides home and pickup, friendly people. More

by SteveWermer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
February 06, 2024

Their service department is great. I appreciate their time they take with explaining billing details. More

by Adria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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